RESUME

Contact (India) **** - 842-***-****

C/o (India) 0091 - 882-***-****

Email: adbahe@r.postjobfree.com

Mr. Navid Naseem Shaikh

Objective

To be associated with a progressive organization that gives to amply my knowledge and skills and to be a part of a team that dynamically works towards the growth of the organization/ Company. Seeking a permanent position, that will enable me to utilize my skills. I would do up to my maximum extend, to work in professional and challenging environment where the dedications could be turned in to positive results for the well-being of the. Organization/ Company. As a Professional, favorably impact Departmental and Organizational goals qualitatively and quantitatively through smart work and creativity.

Work Experience

THE PANCAKE HOUSE (AMERICAN CUISINE) RESTAURANT, Riyad KSA

Period: September, 2015 till October, 2019

Post: Head Waiter

Responsibilities:

Managing and handling group of 5 tables and upto 20 guest

Responsible for training, assigning task, monitoring and evaluating Junior Staff

Managing Customer Relation and Customer Satisfaction

Handling Customer Complaints

Whole and sole responsible for cash handling.

Working with POSFLIX System.

Achievements:

Employee of the month in July, 2017

GOLDEN JEED L.L.C. (CATERING COMPANY)

Period: October, 2014 till January, 2015

Post: Outlet Cashier – Sohar University, Sultanate of Oman

Responsibilities:

Managing Customer Relation

Handling Customer Complaints

Managing Relation for Handling Cash

Working with NCR P.O.S. System

NESMA Trading Co., Al Khobar Saudi Arabia (K.S.A)

Period: September, 2011 till August, 2014

Post: F & B Cashier – Catering Department in Aramco

Responsibilities:

Managing Customer Relation.

Preparing Daily Reports.

Handling Customer Complaints.

Managing Relation with Accounts Department for handling cash.

Working with OMEGA P.O.S. System

MMS Developers Pvt. Ltd., Mumbai – India

Period: January, 2009 till August, 2011

Post: Senior Customer Relationship Officer

Responsibilities:

Managing Customer Relation.

Handling Customer Complaints.

Preparing Monthly Reports.

Handling Payroll Account of the Sales & Office Staff.

Achievements:

Best Customer Relationship Officer for the year 2009 and promoted as Senior Customer Relationship Officer.

Sea View Hotel (4 Star), Dubai – UAE

Period: 2003 – 2008

Post: Senior Outlet Cashier

Responsibilities:

Managing & Handling 12 Cashiers.

Maintaining Duty Roster & allocation of Cashiers.

Preparing Monthly Sales Report with comparison of last month for every outlet.

Maintaining Customer Relation & Customer Service.

Achievements:

Employee of the year in 2004.

Carlton Tower (4 Star), Dubai – UAE

Period: 1997 – 2002

Post: Cashier

Responsibilities:

Maintaining opening & closing of cash.

Making daily summary report using Micro.

Maintaining Customer Relation & Customer Service.

Achievements:

Employee of the month in 2000.

Emirates Abela (LLC) Co., Dubai – UAE

Period: 1993 – 1996

Post: Cashier – Dubai International Airport Outlet

Responsibilities:

Managing the cash transaction of outlet in Dubai International Airport.

Maintaining Customer Relation.

Attended in different events like ATP Tour, Air Show and many more as outlet in charge.

Achievements:

Best Employee for the ATP Tour.

Educational

Qualification

Higher Secondary Education from Mumbai – India.

Certifications

Diploma in Computer Operating from CAT, Mumbai – India.

Strengths

Self confidence and zeal to learn more.

Creativity skills, Dynamic and pleasing personality.

Sincerity, intelligent,, works under pressure,, Team building skills,

Analytical and problem solving skills, Decision making skills,

Effective verbal and listening skills.

Excellent Communications skills and browsing internet.

Stress management skills & Time management skills

Good interaction with people

Always ready to undertake challenging tasks.

PERSONAL SKILLS:

Hard working, able to deal people diplomatically, participating and organizing cultural and social activities have creative bent of mind which helps in delivering lessons through activity based the learning.

Have caring attitude to attend to children’s need and concerns in time.

Languages Known

English, Hindi, Marathi and Arabic.

Personal Details

Date of Birth : 13th November ’1973

Nationality : Indian

Passport No. : U2532744 Expiry Date: 12/12/2029

Marital Status : Married

DECLARATION:

I, hereby declare that the above information is true, correct and complete to the best of my knowledge and nothing has been concealed or distorted.

( Navid Shaikh )

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