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Manager Customer Service

Location:
Pretoria, Gauteng, South Africa
Posted:
January 13, 2020

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Resume:

ABOUT ME

CELL:

083-***-****

EMAIL:

adbafe@r.postjobfree.com

ABOUT ME

ID Number: 710-***-**** 089

Nationality: South African

Driver’s License: Code EB

Languages: English and Afrikaans

Marital Status: Married

Availability: Immediate

Residential Area: Crystal Park, Benoni

SKILLS

COMPUTER SKILLS

Microsoft Excel

Microsoft Word

Microsoft Outlook Express

Pastel

PERSONAL SKILLS

Leadership

Team player

PROFESSIONAL SKILLS

Coordinate office activities

Management skills

WORK REFERENCES

Kogi Naidoo

Dollar Thrifty

082-***-****

Verna Bosman

Sonia van der Merwe

082-***-****

Irfaan Paruk

Sani Fleet

082-***-****

MICHELLE GERAL

ABOUT ME

I’m an individual who is focused and has strong commitment in providing the highest level of customer service. Flexible in the ability to adapt to challenges. I pride myself in my ability to adapt efficiently and pro-actively to any situation. Remaining aware of professional roles and boundaries at all times. Having an approachable cheerful and friendly personality. I am versatile and my capabilities compliment my comprehension of difficult situations that require me to make decisive and crucial decisions. I remain unfazed in challenges and remain focused on the task at hand. I communicate fluently in both English and Afrikaans, writing, reading and speaking.

EDUCATION

(1989)

Senior Certificate

WORDSWORTH HIGH

EXPERIENCE

(July 2016 - date)

Accounts Invoice / Collections Clerk

SANI FLEET MANAGEMENT

●HR Rep

●New staff employment packs

●Ensure all staff contracts are correct and signed (sitting with staff)

●Ensuring all appointed staff have a personal file.

●Regular updates on files, for example training added ect

●Applying for annual leave on behalf of staff

●Assisting staff with HR Queries

●Ensuring all clock cards/overtime/resignations & leave are

●Loaded for month end

●Control of leave – Annual, Sick & family responsibility

●Monthly Clock Cards – Short time, leave, AWOL is deducted

●Completing/sending all termination documents to HR

●Keeping separate staff register for casual staff

●Assisting HR Manager with any queries as well as month end process

●Petty cash

●All entries are made for petti cash & handed in monthly

●Stationery

●Monthly stationery order, stationery control

●Kitchen refreshments & cleaning material

●Purchasing & keeping control of refreshments.

●Debtors Function (1.2 million)

●Month end invoicing of all account clients

●Liaising with clients for vehicle mileage monthly

●Pulling reports every week to ensure all invoicing is done

●Ensuring all reports are cleared for month end posting

●Billing for Johannesburg, Cape Town & Durban

●Dealing with client queries on invoices

●Tracker reports for clients

●An average of 1000 rentals invoiced per month

●New account applications

●Receiving, checking new application packs

●ITC report on Experian & Trans Union

●Requesting & checking bank codes

●Ensuring all documents are correct for financial manager to approve account

●Advising sales reps when accounts is open with T & C

(September 2015 – May 2016)

Liabilities Claims Negotiator

AVIS CAR HIRE

●Receiving all claims / Compiling files for all claims/uploading on system / Drafting settlement offers

●Invoicing claims

Reason for leaving: Offered a position at Sani Fleet Management

(March 2013 – August 2015)

Claims Negotiator

ABSA BROKERS – SONIA VAN DER MERWE

●Receiving all claims (Domestic & Commercial)

●Compiling files for all claims/uploading on system

●Ensuring all insurance companies give timeous feedback

●Keeping clients updated on the progress of claims

●Ensuring settlement is made with in SLA

Reason for leaving: Opportunity to learn more at Avis

(February 2010 – February 2013)

Claims Negotiator

DOLLAR THRIFTY CARE HIRE

●Receiving all claims / Compiling files for all claims/uploading on system / Invoicing claims on Blue Bird System

●Advising clients of all billings & ensuring queries on all damages

are dealt with effectively & efficiently

Reason for leaving: Opportunity to learn more at a Broker

(1998 - 2008)

National Claims Manager

TEMPEST CAR HIRE

●Receiving all claims / Compiling files for claims/uploading on system

●Completed TP claims ready for hand over to Innovations for recoveries / Invoicing of all claims

●Accounts and Credit Card

●Staff billed for damaged to company vehicles

●Reports completed for EXCO monthly meetings

●Ensuring claims completed month end/deadlines

●Dealing/issuing orders for repairs on vehicles

●(Workshop & Panel Shop)

●Ensuring all repairs were done within the SLA time frames

●Appointing assessors were necessary

●Handled all queries with billing and damages

●Dealing with 400 to 500 claims per month – 54 branches – Fleet of over 4 000 vehicles

●Ensuring all orders for maintenance repairs as well as services

were issued timeously

●Tracking of all maintenance work with in SLA time frame

Reason for leaving: Personal to be discussed in interview



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