VIANN A. TAGADIAD

Al Jimi, Al Ain

Abu Dhabi,UAE

Contact #+971********* Email: adbafa@r.postjobfree.com OBJECTIVES:

● To be in a position where my knowledge, skill, and service experience will add value.

● To meet the challenges that entail advancement for my career and for the company I work for. WORK EXPERIENCES:

Billing Assistant /Insurance/Customer Service Assistant (July 22, 2017-September 2019) Radiology Department and Physiotherapy Department

● Universal Hospital, Al Ain

Duties and responsibilities

● Handling medical insurance co-payments and cash, processing medical insurance submission.

● Remit all the bills/cash accurately to the central cashier at the end of the shift and follow the unsettled bills.

● Receive customers and visitors with welcome and courtesy.

● Process and send approvals for Physiotherapy,MRI and CT scan to Daman and Thiqa portals and call patients for appointment.

● Fix appointments for patients; keep accurate record of the same; ensure concerned people are informed in advance and necessary arrangements have been made.

● Answers patients,staffs,and visitors inquiries.

● Giving instructions to the patients about pre-procedures of Ultrasound, MRI, CT scan, and Mammogram.

● Coordinate with departmental staff for the smooth running of the daily operations on a timely manner.

● Keep tract of documents in the department for easy traceability.

● Maintain the work place clean and tidy.

● To be part of the quality management system standards allowed in the department in particular and the hospital in general.

● Explain policies, procedures, or services to patients using medical or administrative knowledge.

● Solving department related issues.

● Enter patient’s radiologic order and cpt code on the system.

● Release patient’s reports.

● Perform other related duties as assigned.

Receptionist/Cashier (May 04, 2014- July 03, 2017) Radiology Department

Al Sultan Advanced Polyclinic

Falaj Hazaa,Al Ain,UAE

Duties and responsibilities

● Receiving patients x-ray request from the doctors and logging-in the system

● Retrieves or makes, if the patient is new to the department, a permanent x-ray envelope (an envelope containing & listing the patient's x-ray films &information, the date, type of exam, and referring physician of every radiology procedure performed on the patient) and adds the current procedure.

● Maintaining the patients x-ray in numeric order.

● Recording the patient's chart number, referring physician, and the current procedure description in a logbook.

● Greeting patients and public in a prompt, courteous, and helpful manner. Answers telephone, takes messages, and provides information in a professional manner. Determines if the patients are in the correct area and instructs them if they are not. Asks required Medicare questions when necessary.

● Logs all films coming into the Clinic and directs them to the appropriate area. Handles requests for films to be sent out. Obtains signed release and gives out films to be hand-carried by the patient to other physicians.

● Keeps work area clean

● Maintaining daily records of the number of patients seen, the type of exams performed.

● Filing MRI reports.

● Entering MRI CPTCode in the system.

● Collect payments by accepting cash or visa from patients: making change for cash patients.

● Balances cash drawer by counting cash and remitting at end of work shift. AL NOOR HOSPITAL

Main Street, AL Ain City

September 14, 2009-August 28, 2013

CLERK (April 23, 2013- August 28, 2013)

Operation Theater Department and Nursing Department Duties and responsibilities

● Performed day-to-day administrative tasks such as maintaining information files and processing paperwork.

● Servedas a link between management and employees by handling questions, interpreting and helping resolve work- related problems.

● Communicate with supervisors, Peers, or Subordinates like providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

● Assist in the planning for staffing – recruiting employee in the department.

● Assist in developing objectives and strategies identifying& establishing long-range objectives and specifying the strategies and actions to achieve them.

● Getting information observing, receiving, & otherwise obtaining information from all relevant sources.

● Assist in solving problems-analyzing information and evaluating results to choose the best solution and solve problems.

● Assist in developing constructive and cooperative working relationships with others, and maintaining them over time.

● Prepare personnel forecast to project employment needs.

● Prepare Continuing Nursing Education (CNE) seminar every Wednesday and making quarterly report for it.

● Coordination with the human resource department regarding nurses matters.

● Updating staff’s duties and allocations.

● Transact scheduled cases, which were undergone from operation, as well as added cases, postponed cases, and send to OR-booking department.

● Update each doctor’s operation from previous till current date.

● Calculate total surgery of each type (ENT, dental, obs-gyne, etc.) on daily base.

● Responsible for the calculation of each nurses’ overtime worked on monthly basis.

● Make KPI (key performance indicators) on monthly basis. Medical Records Clerk (September 14, 2009-April 22, 2013) Medical Records Department

Duties and responsibilities

● Monitor the request of patient’s files trough telephone and log in files from the system.

● Responsible for attending the incoming and outgoing calls.

● Provides information as per doctors, nurses, auditors, and other authorized staff requisitions.

● Records and received new files as well as old incoming and outgoing patient’s files and transact into the system

● Responsible for inserting all other documents in patients’ files in accordance with program requirements, policies and procedures established at the direction of the clinical staff.

● Establish and maintain record keeping system for correspondence, documents, materials and records; record and log incoming information and follow up on missing or incomplete information.

● Performed general clerical duties, maintaining personnel files, type materials, perform data entry; order and maintain supplies, prepare purchase requisitions.

● Accept and process forms, applications and general information requested by individual references.

● Arranged all personnel/patient’s files in the proper format as per all documents required.

● Scanned patient’s documents for hospital and patient’s references.

● Perform any other duties assigned by medical records manager from time to time.

● Delivered patient’s file if necessary.

Officer-In-Charge / Cashier(December 06, 2006 – May 15, 2009) Aboitiz 2go Company (Shipping Lines & Money Remittances Co.) Bukidnon Outlet, Philippines

Duties and responsibilities

● Responsible for issuance of shipping lines tickets to passengers for various modes of transportation

● Ensures orderly passenger flow during boarding and disembarkation by following prescribed boarding policies and procedures.

● Assist in sales activities from time-to-time, Answers face-to-face passenger inquiries and resolves passenger complaints

● Helping passengers who missed a flight or connection to re-schedule their travel plans and get them to their destination as quickly as possible

● Facilitate the issuance of cargoes local and abroad,

● Recording the incoming and outgoing cargoes for delivery.

● Transact money remittances both domestic and abroad.

● Make monthly income statement report.

● Responsible of weekly report and money remittances through banks.

● Monitor operational and office supplies expenses. EDUCATIONAL BACKGROUND:

● College - BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION major in BANKING AND FINANCE Bukidnon State University (2002-2006)

Malaybalay City, Bukidnon, Philippines

● Secondary – Bangcud National High School (1998-2002) PERSONAL INFORMATION:

● Citizenship - Filipino

● Status – Single

● Birth date – December 27,1983

● Gender – Female

● Visa Status – Residence

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