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Manager Administrative Assistant

Pretoria, Gauteng, South Africa
January 13, 2020

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Personal Details

Name: Pauline Tsholofelo

Surname: Sebesho

Identity Number: 841***-****-***

Nationality: South African

Marital Status: Single

Race: Black

Gender: Female

Health: Good

Home Language: Tswana

Other Languages: English, Afrikaans, Zulu and Xhosa Driver’s License: Code B

Contact Details

Cell number: 078*******

Email Address:

Address 748 Block WW




Highest Grade Passed: Grade 12

School Name: Makgetsi High School

Subject: English




Business Economics


Year Matriculated: 2003


Qualification: Secretarial Diploma

Institution: Zodiac

Subjects Passed: Business Studies:

Filing Systems


Office Administration



Computer Studies

Microsoft Access

Microsoft Excel


Microsoft Word



Company: Absa Bank

Occupation: Debt Collector

Data Capturer


Job Description:

Opening Savings Accounts, Home Loans, Student Loans, Students Accounts, Insurances and Investment Accounts. Conducting calls, Calling on a specific area that has been allocated to me. Using various sales techniques of the company to best effect and therefore have principles as been trained on induction. Confirming that customers are satisfied with their contracts by making courtesy calls after activation has taken place. Building and maintaining sound and harmonious relationships with customers, colleagues,Superiors and work well as a team.Capturing of client’s information.Tracking down people who owe money from overdue bills and negotiate payment. Keeping track of debtors to make sure they pay what they owe.

General admin work.

Relevant Knowledge (NCA) National Credit Act

gained to date:

Banking Codes,Legislation relating to Financial Intelligence Centre Act 38 of 2001 (FICA).Legislation relating to Financial Advisory and Intermediary Service Act 37 of 2002 (FAIS)

Date Started: Feb 2005

End Date: Dec 2010

Duration: Five year contract

Company: Special Investigating Unit (AOD Department) Occupation: Administrative Assistant/Filing Clerk/Minutes Taker Job Description:

Prepare signed and checked AOD’s for filing. Ensure that there are sufficient files available in order to do the filing.File AOD’s and check in advance when additional Metrofile boxes are required. File AOD’s as per system (Alpha Numeric. Capturer AOD’s received daily. Assist with quality checking of captured AOD’s. Balance the previous day’s work. Assist with checking debit order capturing (Accuracy). Send bulk sms’s to debtors. Other ad hoc tasks and overtime as and when required. Minutes taking, typing them out and then sending them to relevant people.

Start date: Feb 2011

End date: Dec 2014

Duration: Three year contract

Company: University of South Africa

Occupation: Administrative Officer

Job Description:

Liaise with academic staff and handling student’s quiries. General office administration. Assisting academic staff with exam marks. Liaising with Unisa Exam Invigilators with regards to outstanding Exam Scripts. Capturing marks in XMO (Special Exam Re-mark and Re-check. Adhere to Examination Results release date. Data capturing and verifying scripts. Delivering of scripts to relevant departments. Filing all marked scripts according to colleges. Start date: Jan 2015

End date: Jan 2016

Duration: One year contract

Company: Fedgroup

Occupation: Trust Administrator/Beneficiary Care Administrator Receptionist

Job Description:

Administration of Beneficiary Care Pension/Provident Trust Funds. Establishing Trusts on behalf of Beneficiaries.Understanding how the system links legal entities, beneficiaries and trusts. Assess payments requests and create payments on the system (income to Gurdians) Beneficiaries/ 3rd party payments. E.g Educational Institutions. Follow up timeously with Gurdians/Beneficiaries where positive results are received from Tracing agents. Monitor and interpret the dashboard for actionable items on a daily basis. Adhere to the System Milestones. Attend to all client’s queries in an efficient and professional manner. Draw Investment Reports from the system. Ensure accuracy and completeness of data on the system. Ensure and adhere to turnaround times. Provide internal and external clients with consistent quality service and ensure that all Stakeholder’s interests are protected. Assist in developing and enhancing administration procedures. Produce accurate monthly reports. Adhere to Fedgroup’s Treating Customer Fairly Objectives. Helping out at reception,transferring and receiving calls,receiving and sending clients to different departments.

Start date: March 2016

End date: July 2017

Duration: One year four months contract

Company: Capital Auto World

Occupation: Customer Service

Job Description: Interacting with customers on behalf of the company. Provide info about the products and services.

Take orders

Respond to customer complaints

Start date: 01 August 2017

End date: 31 October 2017

Duration: Three months

Company: EOH (Equipment on hand)

Occupation: Service Tracker

Job Description:

Logging calls.

Assigning calls.

Tracking and monitoring engineers all day.

Assisting clients with queries.

Submitting for billing.

Sending invoices to clients.

Closing non chargeable calls.

Relevant Knowledge gained to date:

Hard work, patience, team work, understanding of different characters, Professionalism and respect of colleagues.

Start date: 01 December 2017 till now.


- Miss Salome Seshabela (Supervisor-Absa Bank) 012-***-****

- Mpho Pitsi (Manager – Special Investigating Unit) 012-***-****, Cell: 083*******

- Lesego Kelepetsweng (Supervisor-Unisa) 012-***-****

- Mr Mahomed – Trust Department (Supervisor-Fedgroup) 011-***-****

- Mr Navi Chetty – Sales Manager – 011-***-****, 083*******

- Lebogang Mokoena – Supervisor – 011-***-****, 083-***-****

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