CURRICULUM VITAE OF PAULINE TSHOLOFELO SEBESHO
Name: Pauline Tsholofelo
Identity Number: 841***-****-***
Nationality: South African
Marital Status: Single
Home Language: Tswana
Other Languages: English, Afrikaans, Zulu and Xhosa Driver’s License: Code B
Cell number: 078*******
Email Address: firstname.lastname@example.org
Address 748 Block WW
Highest Grade Passed: Grade 12
School Name: Makgetsi High School
Year Matriculated: 2003
Qualification: Secretarial Diploma
Subjects Passed: Business Studies:
Company: Absa Bank
Occupation: Debt Collector
Opening Savings Accounts, Home Loans, Student Loans, Students Accounts, Insurances and Investment Accounts. Conducting calls, Calling on a specific area that has been allocated to me. Using various sales techniques of the company to best effect and therefore have principles as been trained on induction. Confirming that customers are satisfied with their contracts by making courtesy calls after activation has taken place. Building and maintaining sound and harmonious relationships with customers, colleagues,Superiors and work well as a team.Capturing of client’s information.Tracking down people who owe money from overdue bills and negotiate payment. Keeping track of debtors to make sure they pay what they owe.
General admin work.
Relevant Knowledge (NCA) National Credit Act
gained to date:
Banking Codes,Legislation relating to Financial Intelligence Centre Act 38 of 2001 (FICA).Legislation relating to Financial Advisory and Intermediary Service Act 37 of 2002 (FAIS)
Date Started: Feb 2005
End Date: Dec 2010
Duration: Five year contract
Company: Special Investigating Unit (AOD Department) Occupation: Administrative Assistant/Filing Clerk/Minutes Taker Job Description:
Prepare signed and checked AOD’s for filing. Ensure that there are sufficient files available in order to do the filing.File AOD’s and check in advance when additional Metrofile boxes are required. File AOD’s as per system (Alpha Numeric. Capturer AOD’s received daily. Assist with quality checking of captured AOD’s. Balance the previous day’s work. Assist with checking debit order capturing (Accuracy). Send bulk sms’s to debtors. Other ad hoc tasks and overtime as and when required. Minutes taking, typing them out and then sending them to relevant people.
Start date: Feb 2011
End date: Dec 2014
Duration: Three year contract
Company: University of South Africa
Occupation: Administrative Officer
Liaise with academic staff and handling student’s quiries. General office administration. Assisting academic staff with exam marks. Liaising with Unisa Exam Invigilators with regards to outstanding Exam Scripts. Capturing marks in XMO (Special Exam Re-mark and Re-check. Adhere to Examination Results release date. Data capturing and verifying scripts. Delivering of scripts to relevant departments. Filing all marked scripts according to colleges. Start date: Jan 2015
End date: Jan 2016
Duration: One year contract
Occupation: Trust Administrator/Beneficiary Care Administrator Receptionist
Administration of Beneficiary Care Pension/Provident Trust Funds. Establishing Trusts on behalf of Beneficiaries.Understanding how the system links legal entities, beneficiaries and trusts. Assess payments requests and create payments on the system (income to Gurdians) Beneficiaries/ 3rd party payments. E.g Educational Institutions. Follow up timeously with Gurdians/Beneficiaries where positive results are received from Tracing agents. Monitor and interpret the dashboard for actionable items on a daily basis. Adhere to the System Milestones. Attend to all client’s queries in an efficient and professional manner. Draw Investment Reports from the system. Ensure accuracy and completeness of data on the system. Ensure and adhere to turnaround times. Provide internal and external clients with consistent quality service and ensure that all Stakeholder’s interests are protected. Assist in developing and enhancing administration procedures. Produce accurate monthly reports. Adhere to Fedgroup’s Treating Customer Fairly Objectives. Helping out at reception,transferring and receiving calls,receiving and sending clients to different departments.
Start date: March 2016
End date: July 2017
Duration: One year four months contract
Company: Capital Auto World
Occupation: Customer Service
Job Description: Interacting with customers on behalf of the company. Provide info about the products and services.
Respond to customer complaints
Start date: 01 August 2017
End date: 31 October 2017
Duration: Three months
Company: EOH (Equipment on hand)
Occupation: Service Tracker
Tracking and monitoring engineers all day.
Assisting clients with queries.
Submitting for billing.
Sending invoices to clients.
Closing non chargeable calls.
Relevant Knowledge gained to date:
Hard work, patience, team work, understanding of different characters, Professionalism and respect of colleagues.
Start date: 01 December 2017 till now.
- Miss Salome Seshabela (Supervisor-Absa Bank) 012-***-****
- Lesego Kelepetsweng (Supervisor-Unisa) 012-***-****
- Mr Mahomed – Trust Department (Supervisor-Fedgroup) 011-***-****