Customer Service Representative
Resume:
JAYSON L. MELENDRES
Block ** Lot * *th St. corner 18th St.
Metrogate Subdivision, San Agustin 1
Dasmariñas City, Cavite
WORK EXPERIENCE
APR2019 – PRESENT COMPASS OFFICES
Senior Client Service Executive
Bonifacio Global City, Taguig
Overall in-charge of all administrative activities of the compass offices and its tenants overseeing customer service operations. Acts as liaison for all the clients and guests. Handles the billing system to ensure receipt and dissemination of all billing-related concerns are properly addressed. Performs IT-related tasks and acts as the point of contact for internet, WiFi and telephone lines connectivity concerns. Custodian of room reservations. Handles purchasing orders such as ordering office supplies, pantry supplies, rental fees and those that are directly billable to clients. Releasing memos or circulars to update all the clients for any announcements. Coordinates all concerns of tenants to third party contractors, building administration and staff.
JUN2015 – DEC2018 ARTHALAND CORPORATION
Concierge Supervisor
Bonifacio Global City, Taguig
Overall in-charge of managing the reception of Arya Residences Towers 1 and 2 or Arthaland Century Pacific Tower overseeing concierge operations, front desk, and security to ensure all standard procedures are followed and met. Acted as liaison for guests and tenants who require information and assistance and attend to their personal requests and demands. Provided extensive knowledge of the in-resident and off-premises facilities, & special services. Handled complaints and resolve issues within scope. Organized special events such as Halloween, Christmas parties and welcoming as deemed necessary by the
management.
SEP2014 – JAN2015 IQOR PHILIPPINES
Customer Service Representative
Dasmarinas, Cavite
Handled and processed inbound customer service and sales calls. Resolving technical support inquiries thru calls, chat and e-mail.
DEC2012 – MAY2014 TGI FRIDAYS PHILIPPINES
Receptionist, Front of the House
Malate, Manila
Point of contact for incoming and outgoing customers and curates the front of the house operations by ensuring guests are assigned to the most convenient and available seats which is usually dependent on their preference. Informs guests of ongoing promotions, attends and provides customer service during their stay in the restaurant. Promptly answer queries and calls to the restaurant and provided appropriate service. Manages the flow of guests into the dining and bar areas and providing accurate queueing times to incoming guest as deemed necessary. Follows relevant brand standard delivered by the management.
NOV2011 – MAR2012 MAKATI SHANGRI – LA
Intern
Ayala Avenue, Makati City
MAR2011 – MAY2011 BIZU PATISSERIE
Intern
Bonifacio Global City, Taguig
EDUCATION
2008 – 2012 PHILIPPINE WOMEN’S UNIVERSITY
Bachelor of Science in Hotel and Restaurant Management TRAININGS AND SEMINARS ATTENDED
OCT2016 – NOV2016 Personal Development Seminar
MAY2009 Micros Opera Property Management System
APR2009 School Onboard Learning Program (Offsite)
REFERENCES
Available upon request.
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