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Customer Service Representative

Location:
Makati, Philippines
Salary:
25k to 28k
Posted:
January 13, 2020

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Resume:

JAYSON L. MELENDRES

Block ** Lot * *th St. corner 18th St.

Metrogate Subdivision, San Agustin 1

Dasmariñas City, Cavite

+63-928-***-****

WORK EXPERIENCE

APR2019 – PRESENT COMPASS OFFICES

Senior Client Service Executive

Bonifacio Global City, Taguig

Overall in-charge of all administrative activities of the compass offices and its tenants overseeing customer service operations. Acts as liaison for all the clients and guests. Handles the billing system to ensure receipt and dissemination of all billing-related concerns are properly addressed. Performs IT-related tasks and acts as the point of contact for internet, WiFi and telephone lines connectivity concerns. Custodian of room reservations. Handles purchasing orders such as ordering office supplies, pantry supplies, rental fees and those that are directly billable to clients. Releasing memos or circulars to update all the clients for any announcements. Coordinates all concerns of tenants to third party contractors, building administration and staff.

JUN2015 – DEC2018 ARTHALAND CORPORATION

Concierge Supervisor

Bonifacio Global City, Taguig

Overall in-charge of managing the reception of Arya Residences Towers 1 and 2 or Arthaland Century Pacific Tower overseeing concierge operations, front desk, and security to ensure all standard procedures are followed and met. Acted as liaison for guests and tenants who require information and assistance and attend to their personal requests and demands. Provided extensive knowledge of the in-resident and off-premises facilities, & special services. Handled complaints and resolve issues within scope. Organized special events such as Halloween, Christmas parties and welcoming as deemed necessary by the

management.

SEP2014 – JAN2015 IQOR PHILIPPINES

Customer Service Representative

Dasmarinas, Cavite

Handled and processed inbound customer service and sales calls. Resolving technical support inquiries thru calls, chat and e-mail.

DEC2012 – MAY2014 TGI FRIDAYS PHILIPPINES

Receptionist, Front of the House

Malate, Manila

Point of contact for incoming and outgoing customers and curates the front of the house operations by ensuring guests are assigned to the most convenient and available seats which is usually dependent on their preference. Informs guests of ongoing promotions, attends and provides customer service during their stay in the restaurant. Promptly answer queries and calls to the restaurant and provided appropriate service. Manages the flow of guests into the dining and bar areas and providing accurate queueing times to incoming guest as deemed necessary. Follows relevant brand standard delivered by the management.

NOV2011 – MAR2012 MAKATI SHANGRI – LA

Intern

Ayala Avenue, Makati City

MAR2011 – MAY2011 BIZU PATISSERIE

Intern

Bonifacio Global City, Taguig

EDUCATION

2008 – 2012 PHILIPPINE WOMEN’S UNIVERSITY

Bachelor of Science in Hotel and Restaurant Management TRAININGS AND SEMINARS ATTENDED

OCT2016 – NOV2016 Personal Development Seminar

MAY2009 Micros Opera Property Management System

APR2009 School Onboard Learning Program (Offsite)

REFERENCES

Available upon request.



Contact this candidate