Hamdan Bin Mohammed St,
Mobile No: +971*********
Document management is the processes of handling documents in a way that enables them to be created, shared, organized, stored and retrieved efficiently and effectively. I can work hard and deliver my best that would ultimately lead to the growth of the organization and enhance my career capabilities WORK EXPERIENCE:
Name of organization: First Source solutions pvt ltd Designation: Executive cum document controller
Period: July’16 to Sep’18
ROLES AND RESPONSIBILITIES:
Develop and maintain document control processes for the efficient management and recording all documentations.
Develop Photocopies / Binding and transmitting of documents as part of client’s submission.
Assist with the general project administration
Update and control procedure documents and forms.
Check and edit incoming documents and prepare for distribution.
Create document filing and organizing systems that are both effective and efficient.
Provide faster search and retrieval of documents.
Reduce the amount of physical space used to store documents, such as file cabinets, boxes and shelving.
Ensure proper organization and security of documents (paper and electronic).
Proven skill for creating and implementing controlled document processes.
Create and manage document hierarchy and process systems.
Assured no errors in documents before submission. 2
Demonstrable ability to work on smaller multiple projects and complete high quality work against strict and conflicting deadlines.
Good working knowledge of Office software (Word, Excel, PowerPoint, etc..) and a good level of computer literacy.
Ability to work well under pressure and deliver quality results on time.
Good interpersonal skills and ability to communicate effectively with various management levels.
Strong organizational skills, including an ability to prioritize activities and work with limited supervision.
Excellent organizational skills, accuracy and attention to detail. Name of organization: Hexaware Technologies
Designation: Tele - caller for AIRCEL PPP
Period: Feb’14 to May’16
ROLES AND RESPONSIBILITIES:
Interacting with customers.
Assist customers on their enquiries over the telephone.
Provide tasks within SLA.
Investigate customers’ complaints and rectify the problems by coming up with recommendations of possible actions and solutions.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Manage large amounts of incoming calls.
SKILLS & PROFICIENCIES:
Proven customer support experience.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively. 3
Wide knowledge in MS Excel and other Microsoft Office.
QC tools: Pareto analysis, Pivot Chart, Cheek sheet.
Quick grasping and learning ability.
Flair of learning new things.
B.E Mechanical Engineering in the academic year 2009-2013, Ponnaiyah Ramajayam College of Engg & Tech, Tanjore, Tamilnadu, India.
Higher secondary schooling during 2007-2009 A.M.H.S.S, Ariyalur, Tamilnadu, India. PERSONAL DETAILS:
● Place of Birth : India
● Date of Birth : 15-Dec-1991
● Sex : Male
● Marital status : Single
● Nationality : Indian
● Passport : L6779382
● Languages : English, Tamil.
I declare that all the information provided above is true to the best of my knowledge and belief. Date: Yours Faithfully
Place: ABU DHABI SARANRAJ ANBARASAN