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Manager Customer Service

Location:
Quezon City, Philippines
Posted:
January 12, 2020

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Resume:

ANALYN C. BELTRAN

Address: Block * Lot ** Palazzo Bello 2 CarsadangBago Imus, Cavite

Contact # +639*********/+639*********

E-mail Add: adbaap@r.postjobfree.com

PERSONAL PRIFILE

I’m a hardworking person, honest and trustworthy in a given task. I’m interested to the company that provide growth advancement and at the same time I can contribute my education and skills. I believe I can be valuable resource in your company. My academic training provides me with theoretical foundation is to perform as human relation expert. WORK EXPERIENCE

Name of Company :HotelJenManila, 3001RoxasBlvd. PasayCity Position : Uniform, Amenity/Minibar, Lost & Found, Seamstress(basic)&LaundryAttendantService Associate(Multi Skills) Length of Stay :October 23, 2009 to March 19, 2018 Name of Company : Traders Hotel Manila, 3001 Roxasblvd. Pasay City Position : Rooms Controller Housekeeping(Service Associate) Length of Stay : July 23, 2007 to October 22, 2009 Name of Company : Traders Hotel Manila, 3001 Roxas Blvd. Pasay City Position : Lady House Officer Security(Service Associate) Length of Stay : July 20, 2006 to July 22, 2007

Name of Company : Shangri-La Hotel (Makati), Ayala Ave. Cor. Makati Ave., Makati City Position : CCTV Operator Security

Length of Stay : April 27, 2005 to July 20, 2006

Name of Company : Super Value Inc., SM Supermarket (Megamall Branch) Position : Cashier

Length of Stay : October 21, 2004 to March 20, 2005 Name of Company : Ever Shopper’s Inc., Ortigas Ave. Extn., Pasig City Position : Counter Checker

Length of Stay : March 16, 2004 to August 15, 2004 Name of Company : Ernie’s Pizza, Catbalogan City, Western Samar Position : Service Crew

Length of Stay : February 20, 2003 to March 2, 2004 Name of Company : SM Department Store, (Fairview Branch) Quezon City Position : Counter Checker

Length of Stay : September 12, 2002 to February 11, 2003 ACHIEVEMENT

10 Years in Service

Traders Hotel Manila By Shangrila

3001 Roxas Boulevard Pasay City

December 22, 2016

Customer Delight Program(Silver Star)

Traders Hotel Manila By Shangrila, Pasay City

May 2013

5 Years in Service

Traders Hotel Manila By Shangrila

3001 Roxas Boulevard Pasay City

February 9, 2012

Perfect Attendance(

Traders Hotel Manila By Shangrila, Pasay City

August 24, 2010

Philippines Army Testing Center

Fort Andres Bonifacio, Taguig City

Date of Exam: July 20, 2005

Average: 96.67%

SKILLS

Computer Literate(OPERA & INFRASYS HOUSEKEEPING, FIDELIO, MS Office, MS Excel, MS PowerPoint), Driving, Cooking

TRAINING and SEMINARS

Ship SecurityAwareness Training and Seafarerswith Designated Security Duties CompassTraining Center Incorporated, Malate Manila January4, 2020

Basic Training

Personal Survival Techniques (Table A-VI/1-1)

Fire Prevention and Fire Fighting (Table A-VI/1-2) Elementary First Aid (Table A-VI/1-3)

Personal Safety and Social Responsibility (Table A-VI/1-4) CompassTraining Center Incorporated, Malate Manila December 09 to 19, 2019

Cross Training Program(Assistant Pastry Chef)

Traders Hotel Manila, 3001 Roxas Blvd., Pasay City Sept. 5 2011 to Dec. 12 2011

Basic Safety Course

Personal Survival Techniques (IMO Model Course 1.19) Fire Prevention and Fire Fighting (IMO Model Course 1.20) Elementary First Aid (IMO Model Course 1.13)

Personal Safety and Social Responsibility (IMO Model Course 1.21) Magsaysay Training Center

December 13 to 22, 2010

Shangrila Care 1(Revised from Shangrila Care 2)

A Commitment to Customer Service in the Shangrila Way Traders Hotel Manila, 3001 Roxas Blvd., Pasay City February 18, 2009

Pest Awareness Seminar (Rentokil the experts in pest control) Traders Hotel Manila, 3001 Roxas Blvd., Pasay City November 26, 2008

Basic Knowledge and Awareness on Proper Handling of Linen Seminar Traders Hotel Manila, 3001 Roxas Blvd. Pasay City

November 13, 2007

Shangri-La Care 1 (Revised from Shangri-La Care 1) A Commitment to Customer Service in the Shangri-La Way Traders Hotel Manila, 3001 Roxas Blvd., Pasay City August 22, 2007

Shangri-La Care 4

Taking Ownership

Traders Hotel Manila, 3001 Roxas Blvd., Pasay City February 9, 2007

Shangri-La Care 3

Recover to Gain Loyalty

Traders Hotel Manila, 3001 Roxas Blvd., Pasay CityDecember 28-29, 2006 Shangri-La Care 2

Delighting Customer

Traders Hotel Manila, 3001 Roxas Blvd., Pasay City December 14, 2006

Shangri-La Care 1

Shangri-La Hospitality from Caring People

Traders Hotel Manila, 3001 Roxas Blvd., Pasay City Pre-licensing Training Course, Safeguard Investigation & Security Agency, Inc. 10

th

floor Manufactures Building, Inc. Plaza Sta. Cruz Manila April 11-25, 2005

On The Job Training (OJT)

Land Bank of the Philippines

Catbalogan City W., Samar

October 29, 2001 to March 14, 2002

EDUCATIONAL BACKGROUND

College : Samar College

Catbalogan City W., Samar

Bachelor of Science in Commerce

Major in Information Management

1999-2002

: Saint Mary’s College of Catbalogan

Catbalogan City W., Samar

Bachelor of Science in Computer Science

1998-1999

Secondary : Samar College

Catbalogan City W., Samar

1994-1998

Elementary : Catbalogan III Central Elementary School Catbalogan City W., Samar

1988-1994

PERSONAL BACKGROUND

Date of Birth : August 5, 1982

Civil Status : Married

Citizenship : Filipino

Height : 5’4”

Weight : 160 Lbs.

Religion : Roman Catholic

Sex : Male

Father’s Name : Alfredo P. Colico

Mother’s Name : Angelina S. Colico

Contact Person in Case of Emergency: Ms. Aimee S. Colico

+639*********/099********

B-5 L-17 Palazzo Bello Carsadang 2Bago

Imus City, Cavite

CHARACTER REFERENCE

Ms. FrencieDuadua

Hotel Manager

Hotel Jen Manila by Shangrila, Raxas Blvd., Pasay City Tel. (02) 7958888

Ms. Michelle Tuazon

Human Resources Manager

EdsaShangri-la, Mandaluyong City

Tel. (02) 6338888

Mr. Marvin Garcia

Housekeeper Manager

Holiday Inn, Makati City

Tel. (02) 909 0888

I hereby certify that the above-mentioned pieces of information are true and correct to the best of my knowledge and belief.

ANALYN C. BELTRAN

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