Engineer Technical Support
Resume:
Hariz Ibrahim IT Administrator
Location: Doha
Phone: 974********
Email:*********@*****.***
Professional Profile
IT professional with 8 year experience administering, managing and maintaining computer system and networks. Background includes hands – on experience planning and implementing IT solutions for single and multi-location business. Demonstrated success in troubleshooting computer system, Optimizing access and utilization of shared information and improving efficiency of IT and business operation. Strong Communication skills both written and oral.
Core Skills
System installation, Configuration & upgrading
WLAN/LAN Configuration & maintenance.
Technical Support.
Server administration & repair.
Database design and management.
Career Summary
ERP Support & Training.
2016 – 2018 Almas Water W.L.L, Doha, Qatar
IT Administrator
Key Responsibilities.
Provided technical support, including identifying problem incidents with their subsequent resolutions
Microsoft Operating System Installation, Configuration and troubleshooting.
Installation and configuration of Windows Server.
Researching new technologies and alternative method of efficiency.
Implementing new technologies for easy to manipulate work slow.
Troubleshooting networking connectivity problems relating to IP connectivity, network adapters, etc.
Preventive Maintenance of server.
Escalation and reproduction of technical issues for the development team
QA tasks and technical documentation
Provide support for Elixir ERP software.
Installation and support for TS Plus (Citrix server tool).
System monitoring
Remote Desktop configuration and port forwarding
Assisting in HR related issues
Assisting in Vehicle management.
Provided technical support, including identifying problem incidents with their subsequent resolutions
Key Achievements
Re-Organized the network structure of the company that helps use systems speeder than old.
Redesigned an ERP as per the requirements gathered from all departments.
Implemented new technology for easy to manipulate work slow.
Implemented TS Plus for using remotely the server from other country office, TS plus is like Citrix server
Trained some employees in office tasks which later become full-time employees in the company.
Collaborated with other departments of the company in order to centralize the database for easy retrieval of information.
Got a good experience in multi-tasking.
2014 – 2015 NCR Corporation
ATM Service Engineer
Key Responsibilities
Repair bench diagnosing, checking and repairing activities.
Managing parts and components stock at warehouse/site officers
Ongoing repairs and preventive maintenance of installed ATMs.
Installing new ATMs at the site
Handling with ATM machine models like Personas and self-service
Expert in handling P 75, (front access and rear access), P 70, P 77, SS 22E, SS 42E GBNA models.
Dealing with customers telephonically and in person.
Preparing operational and technical reports on an ongoing basis
Key Achievements
Provide technical assistance t for 100 above ATM machines, installed and configured 25 above new ATM machines with new technology.
Resolved the technical errors during the installation and maintained necessary reports.
Education.
Bachelor of Science in Information Technology -BSC IT DEGREE
Bharathiyar University
Technical Expertise
Languages Known - Basic of C, C++ and Java, VB 6.0, VB.NET,
Oracle, HTML, XML
Operating System - Windows XP,Windows 07,Windows 08 and Windows 10
Windows Server 2003, Windows Server 2008 R2
Computer Hardware & Networking
CCNA
MCITP
Personal Information
Passport No
K4040886
Passport Expiry Date
28/06/2022
Driving License
Qatar
License Expiry Date
15/03/2021
Date Of Birth
01/03/1990
Nationality
Indian
Languages Known
English, Hindi, Arabic & Malayalam
Visa Status
Work Yearly Resident
Qatar Driving License
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