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Engineer Technical Support

Rawdat Al Khail, Qatar
January 15, 2020

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Hariz Ibrahim IT Administrator

Location: Doha

Phone: 974********

Professional Profile

IT professional with 8 year experience administering, managing and maintaining computer system and networks. Background includes hands – on experience planning and implementing IT solutions for single and multi-location business. Demonstrated success in troubleshooting computer system, Optimizing access and utilization of shared information and improving efficiency of IT and business operation. Strong Communication skills both written and oral.

Core Skills

System installation, Configuration & upgrading

WLAN/LAN Configuration & maintenance.

Technical Support.

Server administration & repair.

Database design and management.

Career Summary

ERP Support & Training.

2016 – 2018 Almas Water W.L.L, Doha, Qatar

IT Administrator

Key Responsibilities.

Provided technical support, including identifying problem incidents with their subsequent resolutions

Microsoft Operating System Installation, Configuration and troubleshooting.

Installation and configuration of Windows Server.

Researching new technologies and alternative method of efficiency.

Implementing new technologies for easy to manipulate work slow.

Troubleshooting networking connectivity problems relating to IP connectivity, network adapters, etc.

Preventive Maintenance of server.

Escalation and reproduction of technical issues for the development team

QA tasks and technical documentation

Provide support for Elixir ERP software.

Installation and support for TS Plus (Citrix server tool).

System monitoring

Remote Desktop configuration and port forwarding

Assisting in HR related issues

Assisting in Vehicle management.

Provided technical support, including identifying problem incidents with their subsequent resolutions

Key Achievements

Re-Organized the network structure of the company that helps use systems speeder than old.

Redesigned an ERP as per the requirements gathered from all departments.

Implemented new technology for easy to manipulate work slow.

Implemented TS Plus for using remotely the server from other country office, TS plus is like Citrix server

Trained some employees in office tasks which later become full-time employees in the company.

Collaborated with other departments of the company in order to centralize the database for easy retrieval of information.

Got a good experience in multi-tasking.

2014 – 2015 NCR Corporation

ATM Service Engineer

Key Responsibilities

Repair bench diagnosing, checking and repairing activities.

Managing parts and components stock at warehouse/site officers

Ongoing repairs and preventive maintenance of installed ATMs.

Installing new ATMs at the site

Handling with ATM machine models like Personas and self-service

Expert in handling P 75, (front access and rear access), P 70, P 77, SS 22E, SS 42E GBNA models.

Dealing with customers telephonically and in person.

Preparing operational and technical reports on an ongoing basis

Key Achievements

Provide technical assistance t for 100 above ATM machines, installed and configured 25 above new ATM machines with new technology.

Resolved the technical errors during the installation and maintained necessary reports.


Bachelor of Science in Information Technology -BSC IT DEGREE

Bharathiyar University

Technical Expertise

Languages Known - Basic of C, C++ and Java, VB 6.0, VB.NET,

Oracle, HTML, XML

Operating System - Windows XP,Windows 07,Windows 08 and Windows 10

Windows Server 2003, Windows Server 2008 R2

Computer Hardware & Networking



Personal Information

Passport No


Passport Expiry Date


Driving License


License Expiry Date


Date Of Birth




Languages Known

English, Hindi, Arabic & Malayalam

Visa Status

Work Yearly Resident

Qatar Driving License


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