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Customer Service Manager

Location:
Pretoria, Gauteng, South Africa
Salary:
12000
Posted:
January 15, 2020

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Resume:

**/***** ******** **** *

Soweto, Johannesburg

Cell: 078-***-****

Alt: 076-***-****

adba7s@r.postjobfree.com

PERSONAL DETAILS

Surname: Dipha

Name: Simphiwe

Identity number: 890**********

Gender: Male

Nationality: South African

Driver’s License: Code 10

EDUCATIONAL QUALIFICATIONS

Institution Name: Vaal University of Technology

Qualification: National Diploma in Tourism Management Year Obtained: Incomplete

Institution Name: Musi Comprehensive High School

Qualification: National Senior Certificate

Year Obtained: 2009

WORK EXPERIENCE

Akilanga DMC and Events

02/05/2018 – 23/08/2019

Junior Travel Operation

Fully accountable of given files, suppliers and clients

Booking hotels, transfers, flights, car rental, meals, tour guides, visits…..

Handling group bookings

Supplying excellence in customer service (turnaround 12 to 24hr max with accurate replies).

Editing welcome boards, itineraries, vouchers, tickets and invoices

Monitoring clients and suppliers invoices payments as file margins.

Solve issues while clients are in travelling and inform their agents instantly

Excellent relationship with colleagues, suppliers and clients are paramount.

Negotiate supplier net rates and promotions

Basic understanding of dynamic distribution channels 81/11906 Pimville Zone 9

Soweto, Johannesburg

Cell: 078-***-****

Alt: 076-***-****

adba7s@r.postjobfree.com

Knowledge of African destinations and tourism products performed in a diligent, responsible and efficient manner adhering to the company’s objectives in supplying a professional service to its clients. Abercrombie & Kent

19 May 2014 - 30 April 2018

Junior Travel Sales Consultant

Handling of all bookings from Clients (SMC’s) for FIT’s.

Maintaining margins in accordance with company

policies.

Ensure VIP’s receive the appropriate attention.

To Develop and increase sales

Build close relationships with all Agents, with international sales team and Internal Marketing Department.

Focus on delivering excellence in customer service to Clients (speed to replies/accuracy).

Developing the creativity of itineraries in-line with market requirements.

Ensuring the “value-add” and excellence in the A&K brand (special rooms/personal letters, etc.), therefore making A&K special and unique.

Ensuring high attention to detail and customer service is always maintained.

Ensure that all reservations are being run at an acceptable margin and profit level.

Ensure that Travel Studio is kept up to date.

Self-management and self-motivated

SKILLS & PERSONAL ATTRIBUTES

Language - Fluent in English, Sepedi, Sesotho and Isizulu Computer Skills - Microsoft Office 2013, (Internet and Emails)

Travel System Knowledge (Travel Studio & Nextour)

Good Communication Skills

Problem Solving Skills

Stress tolerance & Teamwork

Creative and Strategic thinker

Attention to detail/ Flexibility

Learning ability

81/11906 Pimville Zone 9

Soweto, Johannesburg

Cell: 078-***-****

Alt: 076-***-****

adba7s@r.postjobfree.com

REFFERENCE

Contact Person: Mr Katlego Sereme

Contact Number: 011-***-****

Relation: Manager

Company Name: Abercrombie & Kent Safari

Contact Person: Ms. Vanessa Deer

Contact Number: 011-***-****

Relation: Manager

Company Name: Abercrombie & Kent Safari

Contact Person: Ms. Carina Janse

Contact Number: 063-***-****

Relation: Operations Manager

Company Name: Akilanga DMC & EVENTS

Contact Person: Mrs. P. Phungula

Contact Number: 079-***-****

Relation: Team leader

Company Name: Akilanga DMC & EVENTS



Contact this candidate