Soweto, Johannesburg
Cell: 078-***-****
Alt: 076-***-****
adba7s@r.postjobfree.com
PERSONAL DETAILS
Surname: Dipha
Name: Simphiwe
Identity number: 890**********
Gender: Male
Nationality: South African
Driver’s License: Code 10
EDUCATIONAL QUALIFICATIONS
Institution Name: Vaal University of Technology
Qualification: National Diploma in Tourism Management Year Obtained: Incomplete
Institution Name: Musi Comprehensive High School
Qualification: National Senior Certificate
Year Obtained: 2009
WORK EXPERIENCE
Akilanga DMC and Events
02/05/2018 – 23/08/2019
Junior Travel Operation
Fully accountable of given files, suppliers and clients
Booking hotels, transfers, flights, car rental, meals, tour guides, visits…..
Handling group bookings
Supplying excellence in customer service (turnaround 12 to 24hr max with accurate replies).
Editing welcome boards, itineraries, vouchers, tickets and invoices
Monitoring clients and suppliers invoices payments as file margins.
Solve issues while clients are in travelling and inform their agents instantly
Excellent relationship with colleagues, suppliers and clients are paramount.
Negotiate supplier net rates and promotions
Basic understanding of dynamic distribution channels 81/11906 Pimville Zone 9
Soweto, Johannesburg
Cell: 078-***-****
Alt: 076-***-****
adba7s@r.postjobfree.com
Knowledge of African destinations and tourism products performed in a diligent, responsible and efficient manner adhering to the company’s objectives in supplying a professional service to its clients. Abercrombie & Kent
19 May 2014 - 30 April 2018
Junior Travel Sales Consultant
Handling of all bookings from Clients (SMC’s) for FIT’s.
Maintaining margins in accordance with company
policies.
Ensure VIP’s receive the appropriate attention.
To Develop and increase sales
Build close relationships with all Agents, with international sales team and Internal Marketing Department.
Focus on delivering excellence in customer service to Clients (speed to replies/accuracy).
Developing the creativity of itineraries in-line with market requirements.
Ensuring the “value-add” and excellence in the A&K brand (special rooms/personal letters, etc.), therefore making A&K special and unique.
Ensuring high attention to detail and customer service is always maintained.
Ensure that all reservations are being run at an acceptable margin and profit level.
Ensure that Travel Studio is kept up to date.
Self-management and self-motivated
SKILLS & PERSONAL ATTRIBUTES
Language - Fluent in English, Sepedi, Sesotho and Isizulu Computer Skills - Microsoft Office 2013, (Internet and Emails)
Travel System Knowledge (Travel Studio & Nextour)
Good Communication Skills
Problem Solving Skills
Stress tolerance & Teamwork
Creative and Strategic thinker
Attention to detail/ Flexibility
Learning ability
81/11906 Pimville Zone 9
Soweto, Johannesburg
Cell: 078-***-****
Alt: 076-***-****
adba7s@r.postjobfree.com
REFFERENCE
Contact Person: Mr Katlego Sereme
Contact Number: 011-***-****
Relation: Manager
Company Name: Abercrombie & Kent Safari
Contact Person: Ms. Vanessa Deer
Contact Number: 011-***-****
Relation: Manager
Company Name: Abercrombie & Kent Safari
Contact Person: Ms. Carina Janse
Contact Number: 063-***-****
Relation: Operations Manager
Company Name: Akilanga DMC & EVENTS
Contact Person: Mrs. P. Phungula
Contact Number: 079-***-****
Relation: Team leader
Company Name: Akilanga DMC & EVENTS