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LILIAN LIEW’s Profile

Name : Lilian Liew Suk Yee

Mobile No : 012-*******

Date of Birth : 17th July 1971

Age : 48+

Sex : Female

Marital Status : Single

Education

:

SPM

Languages : English, Bahasa Malaysia, Chinese

Computer Skills : Microsoft Office : Word, Excel, Powerpoint. IFCA Software (Golf Module)

SUMMARY OF PROFESSIONAL EXPERIENCE

Period Company / Nature of Business Last Position Held 1. April 2018 - presents Royal Selangor Club General Manager 2. June 2016 - 2018 Amverton Heritage Resort

Malacca

General Manager

3. Jan 2013 - April 2016 Tasik Puteri Golf and Country Club

Executive Manager

4. Oct 2009 – Dec 2012 Berjaya Clubs Golf Manager

5. Jul 2007- July 2009 Reliance Sightseeing Sdn Bhd Sales Manager for MICE

(Inbound)

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LILIAN LIEW’s Profile

5. Apr 2006 – May 2007 BCLN Global Business Development Manager

6. Nov 2004 – Mar 2006 Kajang Hill Golf Club Golf and Operations Manager

7. Nov 1995 – Sept 2004 Asian PGA Bhd Travel Manager 8. Feb 1990 – Feb 1995 Singapore Airlines Leading Stewardess PROFESSIONAL EXPERIENCE

Name of Company: Royal Selangor Club

Designation: General Manager

Duration: April 2018 - presents

Royal Selangor Club, a colonial private club, situated at the heart of Kuala Lumpur. That is the Sports and Social Club in Malaysia with 5000members. Role to oversee daily operations and micro manage club events and most importantly to interact with members and guests to gauge customer satisfaction, obtain feedbacks, comments or suggestions to continue improving club services and facilities.. Name of Company: Pembinaan Kesentosaaan Sdn Bhd

Designation: General Manager, Amverton Heritage Resort Malacca Duration: June 2016 - presents

Key accountability

The Hotel Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Hotel Manager should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company.

The Hotel Manager shall see to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets. The Hotel Manager shall ensure the correct production and distribution of information and promotion materials as agreed to. Guard the efficiency/productivity and the company results:

• Draw up plans and budget concepts (revenues, costs, etc.);

• Safeguard the realization, tracing and adjustment of deviations;

• Developing improvement actions, carry out costs savings;

• Guard/ controlling of cost price

• Delivering of data and proposals for the budgets and investments.

• Safeguard quality of operations (internal & external audits) Manage the various Department Heads

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LILIAN LIEW’s Profile

• Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;

• Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;

• Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.

• Be accountable for responsibilities of department heads in their absence. Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up periodical management data. Justify deviations and differences.

Other tasks

• Handling complaints, in the last resort.

• Other reliable to the above mentioned, tasks in order of the executive;

• Handing over opinions and beliefs, decisions etc. to the executives;

• Leading various internal and external meetings;

• Supervise the fulfilment of the regulations of the employment

• legalization, Occupational Health & Safety Act, HACCP, legionella, fire regulations and other legal requirements

• Correct use of Company's corporate identity.

• Maintain contacts with public authorities

Name of Company: Federal International Hotels Group Designation: Resident Manager

Duration: January 2013 – March 2016

Brief Responsibilities: - Profitable Operations of all aspect of the course and associated facilities

- Familiar with the practical and financial aspects of managing golf course facilities including restaurants, clubhouse and the golf course.

- Marketing Plans, Cross selling room sales, Group Properties, Federal Hotel, Capitol Hotel and Tasik Puteri Golf and Country Club in Malaysia. Shiki Niseko, Hokkaido, Japan

- Provide the Management with periodic monitoring reports to matters concerning management, operations and performance of the Hotels and Golf Course.

- Monitor and manage progress of the hotels, golf club and advice on issues which adversely impact costs, timeline, or in respect of any non-compliance issues and advise recommend remedial steps.

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LILIAN LIEW’s Profile

Name of Company: Berjaya Clubs

Designation: Club Manager at Berjaya Hills Golf and Country Club Duration: Oct 2009 till 2012

Brief Responsibilities: - Day to day Resort Operation

- Daily Golf Operations

- Conduct Seminar and Service training

- Villas and rooms sales

- Sports and Recreation Operation

- Recruitment Drive

- Lead the Sales and Marketing Team. Strategies and Market Trend

Name of Company: Reliance Sightseeing Sdn Bhd

Designation: Sales Manager (MICE – Inbound)

Duration: July 2007 – July 2009

Brief Responsibilities: - Corporate Meetings at Convention Centre / Hotels

- Incentive Program in Malaysia

- Event Management

- Inbound tours & Golf tours

- Business development

- Lead incentive Tours Inbound

- Renewal Hotel Contracts in Malaysia.

Name of Company: BCLN Global (M) Sdn Bhd

Designation: Business Development Manager

Duration: April 2006 – May 2007

Brief Responsibilities: - Corporate Golf Events (China & Malaysia)

- Brand promotion

- Event management

- Golf tours with Corporate Clients

- Business Development.

- Client Services

Name of Company: Kajang Hill Golf Club

Designation: Golf and Operations Manager

Duration: Nov 2004 – March 2006

Brief Responsibilities: - Daily Golf Operations

- Sales and Marketing (Membership and Golf)

- Tournament Management (In house and Corporate golf)

- Teaching Ladies’ and Junior’s Golf

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LILIAN LIEW’s Profile

Name of Company: Asian PGA Bhd

Designation: Travel Manager

Duration: November 1995 – September 2004

Brief Responsibilities: - Abacus flight bookings/reservations

- Golf packages at leisure

- International tours

- Domestic tours

- Visa arrangements and hotel reservations

- Tournament Registration

- Pro-AM scoring

- Tournament registration

Name of Company: Singapore Airlines Pte Ltd

Designation: Leading Stewardess

Duration: February 1990 – February 1995

Brief Responsibilities: - Provide in flight service (Training Provided by SIA)

- Adhered to SIA Standard Safety Procedures.(Training provided by SIA)

Achievement and comments:

I have been playing golf since was 12 years old and lowest handicap of 4. I am very athletic, sociable and an outgoing person. Other than Golf, and Tennis at my favourite sports, I also do scuba-dives, sky diving, snow skiing, swimming and yachting. I am member of The Royal Selangor Golf Club since I was a child and achieved Hole-In One for four times (Oct 2004, Jan 2006, Apr 2011 & Aug 2015). With my past working experience as Hotel / Resort and Golf Course Management and Operation and Travel / Tour Manager in reputable Golf Clubs, Hotels. CURRENT REMUNERATION

Basic Salary

MYR 15,000.00

Additional Benefits

• Contractual Bonus One month

• Performance Bonus Based on performance

• Other Benefits Hand phone allowance

Dental & Medical

Travel allowance

Employee Insurance

Government Tax (if applicable)

Employee Fund (if Applicable)

Notice Period 1 month

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