Customer Service Sales
Resume:
MONIQUE I. ANGUE
LinkedIn: https://ae.linkedin.com/in/monique-angue-01999260
B2 L48 Ridgeview 1 Camella Homes Tunasan Muntinlupa City
(c) 093*-******* 8556-4939 ************@*****.***
• Strong customer service skills.
• Self-motivation and ability to take the initiative.
• Ability to work well under pressure.
• I.T. skills including experience in Microsoft Office
(Word, Excel, Power point).
• Quick learner, keen to learn and improve skills.
• Analytical thinking and planning.
• Strong verbal and personal communication.
• Accuracy and Attention to details.
• Organization and prioritization skills.
• Problem analysis, use of judgment and
ability to solve problems efficiently.
CUSTOMER SERVICE ADVISOR MAR 2017 to OCT 2019
AVGO MIDDLE EAST FZC – P6 197 SAIF ZONE SHARJAH UNITED ARAB EMIRATE
• Very wide knowledge of freight quotes, delivery options and the mechanics to handle all shipping procedures.
• Manage paperwork associated with shipping duties.
• Process logistics requests specially on OBC (On Board Courier services).
• Manage paperwork associated with shipping duties.
• Interface with vendors and clients to ensure proper delivery of shipment Major Achievements.
• Developed and implemented a system that checks for shipment quality and quantity using Metafour System.
• Made follow-up calls online and through phone calls to update shipment including weekends.
• Took special requests of customers and made arrangements to meet their needs.
• Recommending the best routing and option based on the convenience.
• Ensured that all cargo arrived on time and notified the customers accordingly. SALES ACCOUNT MANAGER JAN 2015 – FEB 2017
AVGO MIDDLE EAST FZC – P6 197 SAIF ZONE SHARJAH UNITED ARAB EMIRATE
• Developing and maintaining relationships with potential new and existing clients.
• Keeping abreast of salesforce.com and other appropriate technology advancements.
• Owning the lifecycle of an opportunity from lead through to closure ensuring relevant sales information is obtained, managed and recorded for the purposes of operational reporting & commercial agreements.
• Owning the development, organization and presentation of proposals, quotations and customer demonstrations relevant to the product portfolio in collaboration with appropriate colleagues in the organization.
• Supporting the Sales Team Leader in terms of sales report or operational knowledge and data. ADMINISTRATIVE ASSISTANT JAN 2013 to JAN 2015
AVGO MIDDLE EAST FZC – P6 197 SAIF ZONE SHARJAH UNITED ARAB EMIRATE
• Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner.
• Process client files, invoices and payments. Perform basic bookkeeping activities.
• Create and maintain database records Perform administrative duties.
• Update and compile logistics-related monthly reports. Customer Service Advisor and Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Self-motivated with exceptional communication and computer abilities. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Independent and quick thinking team player seeking a role offering increased responsibility.
Customer Service Advisor and Sales Professional
PROFESSIONAL SUMMARY
HIGHLIGHTS
PROFESSIONAL EXPERIENCE
MONIQUE I. ANGUE
LinkedIn: https://ae.linkedin.com/in/monique-angue-01999260 B2 L48 Ridgeview 1 Camella Homes Tunasan Muntinlupa City
(c) 093*-******* 8556-4939 ************@*****.*** EDUCATIONS:
Bachelor of Arts in Mass Communication GRADUATED 2011 Pamantasan ng Lungsod ng Muntinlupa – Muntinlupa City, Philippines
(University of Muntinlupa)
Bachelor of Science in Accountancy 2007-2008
Laguna Northwestern College – Laguna, Philippines
CERTIFICATES:
Awareness Training of Transport of Infectious Substances 2019 General Civil Aviation Authority – Dubai, United Arab Emirates Caregiving Course
The British Language Institute – Sharjah, United Arab Emirates 2018
(with honors)
Language:
IELTS (Score 5.5)
International English Language Testing System
Nationality: Filipino (Philippines)
Age: 28 years old
Birth Date: August 16, 1991
Religion: Roman Catholic
Marital Status: Single
Language: Filipino and English
BUSINESS PROCESS ASSOCIATE MAR 2012 to NOV 2012
AMERICAN DATA EXCHANGE – LAS PINAS, PHILIPPINES
• Responsible for gather all business process analyst reports and creating a summary report for management.
• Assisted the IT development group in finding more efficient ways to utilize existing technology.
• Assisted in creating quarterly business process analysis presentation that was given directly to management.
AUDITOR DEC 2011 to FEB 2012
SKYWAY O&M CORPORATION – PARANAQUE CITY, PHILIPPINES
• Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
• Verifies assets and liabilities by comparing items to documentation.
• Completes audit work papers by documenting audit tests and findings. TOLL TELLER JUN 2011 to DEC 2011
SKYWAY O&M CORPORATION – PARANAQUE CITY, PHILIPPINES
• Collects toll charged for use of bridges, highways: Collects money and gives customer change.
• At end of shift balances cash and records money and tickets received.
• Designated according to place of employment as Toll-Teller Attendant. EDUCATION AND CERTIFICATES
PERSONAL INFORMATION
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