MONIQUE I. ANGUE

LinkedIn: https://ae.linkedin.com/in/monique-angue-01999260

B2 L48 Ridgeview 1 Camella Homes Tunasan Muntinlupa City

(c) 093*-******* 8556-4939 adba5w@r.postjobfree.com

• Strong customer service skills.

• Self-motivation and ability to take the initiative.

• Ability to work well under pressure.

• I.T. skills including experience in Microsoft Office

(Word, Excel, Power point).

• Quick learner, keen to learn and improve skills.

• Analytical thinking and planning.

• Strong verbal and personal communication.

• Accuracy and Attention to details.

• Organization and prioritization skills.

• Problem analysis, use of judgment and

ability to solve problems efficiently.

CUSTOMER SERVICE ADVISOR MAR 2017 to OCT 2019

AVGO MIDDLE EAST FZC – P6 197 SAIF ZONE SHARJAH UNITED ARAB EMIRATE

• Very wide knowledge of freight quotes, delivery options and the mechanics to handle all shipping procedures.

• Manage paperwork associated with shipping duties.

• Process logistics requests specially on OBC (On Board Courier services).

• Manage paperwork associated with shipping duties.

• Interface with vendors and clients to ensure proper delivery of shipment Major Achievements.

• Developed and implemented a system that checks for shipment quality and quantity using Metafour System.

• Made follow-up calls online and through phone calls to update shipment including weekends.

• Took special requests of customers and made arrangements to meet their needs.

• Recommending the best routing and option based on the convenience.

• Ensured that all cargo arrived on time and notified the customers accordingly. SALES ACCOUNT MANAGER JAN 2015 – FEB 2017

AVGO MIDDLE EAST FZC – P6 197 SAIF ZONE SHARJAH UNITED ARAB EMIRATE

• Developing and maintaining relationships with potential new and existing clients.

• Keeping abreast of salesforce.com and other appropriate technology advancements.

• Owning the lifecycle of an opportunity from lead through to closure ensuring relevant sales information is obtained, managed and recorded for the purposes of operational reporting & commercial agreements.

• Owning the development, organization and presentation of proposals, quotations and customer demonstrations relevant to the product portfolio in collaboration with appropriate colleagues in the organization.

• Supporting the Sales Team Leader in terms of sales report or operational knowledge and data. ADMINISTRATIVE ASSISTANT JAN 2013 to JAN 2015

AVGO MIDDLE EAST FZC – P6 197 SAIF ZONE SHARJAH UNITED ARAB EMIRATE

• Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner.

• Process client files, invoices and payments. Perform basic bookkeeping activities.

• Create and maintain database records Perform administrative duties.

• Update and compile logistics-related monthly reports. Customer Service Advisor and Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Self-motivated with exceptional communication and computer abilities. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Independent and quick thinking team player seeking a role offering increased responsibility.

Customer Service Advisor and Sales Professional

PROFESSIONAL SUMMARY

HIGHLIGHTS

PROFESSIONAL EXPERIENCE

MONIQUE I. ANGUE

LinkedIn: https://ae.linkedin.com/in/monique-angue-01999260 B2 L48 Ridgeview 1 Camella Homes Tunasan Muntinlupa City

(c) 093*-******* 8556-4939 adba5w@r.postjobfree.com EDUCATIONS:

Bachelor of Arts in Mass Communication GRADUATED 2011 Pamantasan ng Lungsod ng Muntinlupa – Muntinlupa City, Philippines

(University of Muntinlupa)

Bachelor of Science in Accountancy 2007-2008

Laguna Northwestern College – Laguna, Philippines

CERTIFICATES:

Awareness Training of Transport of Infectious Substances 2019 General Civil Aviation Authority – Dubai, United Arab Emirates Caregiving Course

The British Language Institute – Sharjah, United Arab Emirates 2018

(with honors)

Language:

IELTS (Score 5.5)

International English Language Testing System

Nationality: Filipino (Philippines)

Age: 28 years old

Birth Date: August 16, 1991

Religion: Roman Catholic

Marital Status: Single

Language: Filipino and English

BUSINESS PROCESS ASSOCIATE MAR 2012 to NOV 2012

AMERICAN DATA EXCHANGE – LAS PINAS, PHILIPPINES

• Responsible for gather all business process analyst reports and creating a summary report for management.

• Assisted the IT development group in finding more efficient ways to utilize existing technology.

• Assisted in creating quarterly business process analysis presentation that was given directly to management.

AUDITOR DEC 2011 to FEB 2012

SKYWAY O&M CORPORATION – PARANAQUE CITY, PHILIPPINES

• Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.

• Verifies assets and liabilities by comparing items to documentation.

• Completes audit work papers by documenting audit tests and findings. TOLL TELLER JUN 2011 to DEC 2011

SKYWAY O&M CORPORATION – PARANAQUE CITY, PHILIPPINES

• Collects toll charged for use of bridges, highways: Collects money and gives customer change.

• At end of shift balances cash and records money and tickets received.

• Designated according to place of employment as Toll-Teller Attendant. EDUCATION AND CERTIFICATES

PERSONAL INFORMATION

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