Bhagat Phool Singh Mahila Vishwavidyalaya Khanpur
Kalan, HR, INDIA
Bachelor of Technology Electronics And Communications Engineering March 2014
Experienced Executive Assistant with over two
years of experience IT. Excellent reputation for
resolving problems, improving customer
satisfaction, and driving overall operational
improvements. Consistently saved costs while
Residence (Spouse visa)
June 2019 to Current
Support all internal and external HR related inquiries or requests.
Maintain digital and electronic records of employees.
Serve as point of contact with benefit vendors and administrators.
Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
Maintain calendars of HR management team.
Oversee the completion of compensation and benefit documentation.
Schedule meetings, interviews, HR events and maintain agendas.
Coordinate training sessions and seminars.
Perform orientations and update records of new staff.
Produce and submit reports on general HR activity.
Process payroll and resolve any payroll errors.
Assist with performance management procedures.
Added documents to file records and created new records to support filing needs
Compiled data and ensured accuracy prior to input
Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs
CMS IT SERVICES, Delhi
CUSTOMER SUPPORT ENGINEER
May 2017 to May 2019
WHO (World Health Organization SEARO) India.
Responded to emails and other correspondence to facilitate communication and enhance business processes
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Coordinated statistical data analysis, design, and information flow.
FIS Global Solution Pvt. Ltd.
Overall responsibility for the resolution of all incidents till closure.
Monitoring the status and progress towards resolution of assigned incidents.
Managing Daily incidents review meeting with client on TAT, Pending incidents / issues & calls trend.
Escalating the issue as necessary per established escalation process.
Reviewing current incident classification and prioritization criteria of service desk. Skills:
Basic formulas of Excel like VLOOKUP, Conditional Formatting, Pivot Table, Filtering, Sorting, Data Validation, MIS Reports etc.
Basic knowledge of ITIL Foundation, Team Management, Incident Management, Service Request, SLA, Problem Management.
Husband Name: Mr. Mohit Malik +971-*********)
D.O.B: 1st July 1993
Current Address: Al-Barsha, Dubai
Hobbies: Learning new things, Internet Surfing, Reading. Language Known: English, Hindi