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Seasoned executive leader

Pasig, Philippines
January 15, 2020

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• Over Process 18 Out-years sourcing of experience / Off-shoring across space. Service Operations and Shared Services in the Business

• Executive processes performance leader from turnaround; global with extensive locations; identifying experience leading and implementing strategy, in: transitioning tactical process planning, and improvement rapidly and ramping execution and optimization up of business account

• efforts; Delivered and to identify by leading and 7 strategic steady site multi-build-state locations, disciplinary outs site and and select expansions account teams buildings, of management functional utilizing and completing proven leaders, in single project vendor and fit-out multi-management partners, within site the delivery and agreed methodologies stakeholders centers. quality,

• timelines, Multi-business performing cultural relationships, and teams experience budget. and talent management gained to successfully from of living internal operate overseas and global for external 15 organizations years stakeholders, leveraged in the in and local building leading context. lasting high EXPERIENCE

Automatic Data Processing Inc. (2012 – June 2019)

Senior Consolidated led Management, Data (seat, Senior management functions. Senior Training)• • Led Led the • • 5 and Delivered contracts, Recognized floors, the the Director, Director, Operations expansion Analytics,, location Business Shared both 12,and processes reduction year 000 Global Global for led global Services of and Business Solutions, Leader sqm Outstanding process on ADP’s facility Business Business to and year delivery of Business the operating primarily Philippines local optimization Process multi-and selection, Philippines Service center. Solutions Solutions support Project million Resource Improvement, and responsible design, and footprint, Management. and labor functions and pesos Shared Service Leadership cost Groups fit-costs, facilitating savings out, reduction improved for into Services Corporate Operations and of and for transitioning a Facilities, process Shared through transition leading the initiatives. Business Escalations, aggressive Services optimization. Information the the of complex Philippines Continuity improvement businesses organization (Enterprise growth 2014 Technology, (human 2012 – expansion. and into June of of Learning business – Incident in a vendor 2019) capital 2014) 1,2014, 500- MIS

• Led multiple Administration, successful lines and transitions, of Tax business Compliance. performance ranging from turnaround. Implementation, and growth Payroll of Business Services, Units Benefits with


2 Cris Mirador

Datacom Connect (2011 – 2012)

Division Division and after executed acquiring leader Manager, a the for multi-division; the Technical account Technical increased recovery Support Support Employee strategy Services Services and Engagement teams operational across Score two plan and Philippines resulting Client Commitment in locations. 100% (2011 retention – Created 2012) Index Convergys rating to 4.5 Corp. out of 5, and added 3 new client accounts to total 5 accounts for the Division. (2004 – 2011) Site Led 500 Deployment Led client • • Led months Received financial Index, the clients Director three solution the entire Retention, simultaneous of facility spanning performance the operations. Director San design, Customer build-Lazaro, and healthcare, out exceeding account site by Manila Management and achieving build-technology, rapidly implementations, delivery Gross outs excellent grew averaging Excellence Profit center and the margins. financial ratings operations center 2,Award and 000 in to deploying services employees Employee for 2,with 100 caring employees verticals. a P&teams per Commitment for L worth center, employees, spanning within $45M supporting ((2009 2008 / the Satisfaction clients, for single first – – Fortune 2011) 2009) nine new and and multiple vertical. Program Led with the a total implementation delivery Delivery of 6,000 centers Director employees; and across management while the Philippines building-of a Cable out for the Services clients Bacolod client in and the across Cebu healthcare delivery three delivery and (centers 2006 technology – centers during 2008) the Site Led Director same / the Program entire responsible period. PBCom Delivery for Tower, the Director aggressive Makati performance delivery center turnaround while serving of a Technical as the Program Support (2006 Delivery – account 2007) Link2Support resulting Commonwealth Senior Operations in monthly Inc.sites. : Manager Shift client Supervisor stack rank improvements for both the PBCom (2002 (2004 Tower – – 2003) 2006) and Contact EDUCATION World Inc.: Team Manager (2001 – 2002) 1996 – 2000 Bachelor Centro of Science, Escolar Major University in Psychology Manila, Philippines 1987 – 1993 Nile C. Kinnick High School Yokosuka, Japan

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