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Customer Service Sales

Location:
Bangalore, Karnataka, India
Salary:
35000
Posted:
January 14, 2020

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Resume:

Tryphine Clara Dzimbanete

CONTACT DETAILS

Address: 5th Cross Krishnamurthy Layout, Suddagunte Palya Taverekere Bangalore, India

Cellphone: +918*********/ +919*********

Email: adba0t@r.postjobfree.com

PERSONAL DETAILS

Date of Birth: 21 Feb 1994

Passport Number EN162186

Sex: Female

Marital Status: Single

Languages: English and Shona

Nationality: Zimbabwean

CAREER OBJECTIVE

To apply and develop my skills in an organization or institution that offers both challenging assignments as well as an opportunity for personal initiative leading up to a position of responsibility.

SKILLS

• Rapport building -Problem solving

• Communication - Product and service knowledge

• Time management - Sales

• Collaboration - Customer service

• Negotiation - Strategic planning

ACADEMIC BACKGROUND

1. CHRIST UNIVERSITY (JUNE 2015-MAY 2018)

Course : BA HISTORY, ECONOMICS & POLITICAL

SCIENCE

Degree Class: 2

ND

CLASS (2.88 CGPA 4 Point Scale)

2. ADVANCED LEVEL (MKOBA 1 HIGH SCHOOL)

3 GCE ‘A’ LEVEL passes in History, Literature in English and Divinity. 3. ORDINARY LEVEL (ZENGEZA 2 HIGH SCHOOL)

5 GCE ‘O’ LEVEL passes including Accounts and English. WORKING EXPERIENCE

I. Customer service representative/ Sales Agent - Performance Auto Parts (Jun 2019- September 2019)

-Handled inbound and outbound calls pertaining feedback, updates and queries of our product

- Handled used car parts sales processes to US customers

-Reached out to customer leads through cold calling, emails and texts.

-Negotiated sales to existing customers.

- ensured that the minimum required sales target is achieved.

-Maintained a spreadsheet of all customers dealt with.

-Established rapport with new and existing customers.

-Submitted a daily report of clients dealt with to the manager. II. Market Researcher- Seek Research Solutions ( December 2018- February 2019)

-Handled different company Portfolios.

-Analyzed different company websites for different prescribed factors.

- Maintained client databases on a spreadsheet.

-Created different company market statements.

-Handled over 200 company websites per month.

- Dealt with a diverse client base from hospitality to E-commerce. III. English Language tutor ( Jan 2013 - Dec 2013)

-Conducted home-based English Language lessons and class-room lessons as a relief teacher.

- Taught basic to advanced language skills (listening, speaking, reading and writing) to primary and secondary school students.

-Observed and evaluated students’ performance, behaviour, social development and updated the information in a student register.

- Prepared extra activities such as short story contests, debating, summary writing etc.

-Prepared lesson plans, reports and other teaching materials for class sessions.

-Monitored the students' physical well-being.

-Conducted parents meeting to update them about the students' progress.

-Conducted class trips as part of a learning exercise.

-Taught students following the prescribed education board curriculum. IV. Kindergarten teacher-Queen Mary Pre-school (Jan- Dec 2014)

-Worked with a community based nursery school handling kids from 2 to 5 year's old.

-Planned, evaluated, and assigned lessons to children.

-Familiarized students with alphabets, personal hygiene, and social behaviour.

- Taught basic skills using toys, music, and games.

-Familiarized kids with animal sounds, colours and phonetics.

-Taught the students how to briefly introduce themselves.

-Familiarized them with the three magic words (Please, Thank you and Sorry)

-Invited parents and discussed progress reports and care to be taken at homes for their children.

-Organized class trips to enhance the children's imaginative minds. Achievements

Melton Foundation- Certification of Participation in the Global Citizenship Conference 2019 Christ University Choir -Represented the university in several State and National level (2015-17) Joint Cultural Secretary (F.I.S.A-B) (08/2016 – 08/2017)

-Enhancing communication and inter-cultural relations through publication of Cross-cultural journals and articles.

-Organizing cultural programs.

-Following up on cultural events in Bangalore.

-Promoting diffusion of cross-cultural affairs.

-Carrying out event management.

-Preparing program schedules.

-Organizing seminars/workshops on cultural relations in with other institutions.

-Attending Indo-Cultural events (Yuvanika programs).

-Sourcing event sponsors and collaborators for our various events. Vice President/ Acting President (F.I.S.A-B) (08/2017 – 08/2018)

-Chaired all FISA-B meetings

-Served all FISA-B activities.

-Acted as ex-officio member of all country associations in Bangalore.

-Allocated special duties to any member where and when the need arises.

-Involved in the decision-making, strategic planning, event planning, conflict resolution and problem solving processes etc.

-Sourced sponsors for all FISA-B events.

-Served as President upon the impeachment of the elected President (at the time).

-Provided continuous support to the team and perform any other duties as required.

-Promoted a spirit of co-existence between Associations/Countries. Advisor (F.I.S.A-B) (08/2018 – 08/2019)

-Served as an Advisor to the new regime of the organization as well as handling the Electoral committee processes.

REFERENCES

Performance Auto Parts

+91-961*-****-**

Seek Research Solutions

Email: adba0t@r.postjobfree.com

Queen Mary Pre-school

+263-***-***-***



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