Customer Service Sales
Resume:
Tryphine Clara Dzimbanete
CONTACT DETAILS
Address: 5th Cross Krishnamurthy Layout, Suddagunte Palya Taverekere Bangalore, India
Cellphone: +918*********/ +919*********
Email: adba0t@r.postjobfree.com
PERSONAL DETAILS
Date of Birth: 21 Feb 1994
Passport Number EN162186
Sex: Female
Marital Status: Single
Languages: English and Shona
Nationality: Zimbabwean
CAREER OBJECTIVE
To apply and develop my skills in an organization or institution that offers both challenging assignments as well as an opportunity for personal initiative leading up to a position of responsibility.
SKILLS
• Rapport building -Problem solving
• Communication - Product and service knowledge
• Time management - Sales
• Collaboration - Customer service
• Negotiation - Strategic planning
ACADEMIC BACKGROUND
1. CHRIST UNIVERSITY (JUNE 2015-MAY 2018)
Course : BA HISTORY, ECONOMICS & POLITICAL
SCIENCE
Degree Class: 2
ND
CLASS (2.88 CGPA 4 Point Scale)
2. ADVANCED LEVEL (MKOBA 1 HIGH SCHOOL)
3 GCE ‘A’ LEVEL passes in History, Literature in English and Divinity. 3. ORDINARY LEVEL (ZENGEZA 2 HIGH SCHOOL)
5 GCE ‘O’ LEVEL passes including Accounts and English. WORKING EXPERIENCE
I. Customer service representative/ Sales Agent - Performance Auto Parts (Jun 2019- September 2019)
-Handled inbound and outbound calls pertaining feedback, updates and queries of our product
- Handled used car parts sales processes to US customers
-Reached out to customer leads through cold calling, emails and texts.
-Negotiated sales to existing customers.
- ensured that the minimum required sales target is achieved.
-Maintained a spreadsheet of all customers dealt with.
-Established rapport with new and existing customers.
-Submitted a daily report of clients dealt with to the manager. II. Market Researcher- Seek Research Solutions ( December 2018- February 2019)
-Handled different company Portfolios.
-Analyzed different company websites for different prescribed factors.
- Maintained client databases on a spreadsheet.
-Created different company market statements.
-Handled over 200 company websites per month.
- Dealt with a diverse client base from hospitality to E-commerce. III. English Language tutor ( Jan 2013 - Dec 2013)
-Conducted home-based English Language lessons and class-room lessons as a relief teacher.
- Taught basic to advanced language skills (listening, speaking, reading and writing) to primary and secondary school students.
-Observed and evaluated students’ performance, behaviour, social development and updated the information in a student register.
- Prepared extra activities such as short story contests, debating, summary writing etc.
-Prepared lesson plans, reports and other teaching materials for class sessions.
-Monitored the students' physical well-being.
-Conducted parents meeting to update them about the students' progress.
-Conducted class trips as part of a learning exercise.
-Taught students following the prescribed education board curriculum. IV. Kindergarten teacher-Queen Mary Pre-school (Jan- Dec 2014)
-Worked with a community based nursery school handling kids from 2 to 5 year's old.
-Planned, evaluated, and assigned lessons to children.
-Familiarized students with alphabets, personal hygiene, and social behaviour.
- Taught basic skills using toys, music, and games.
-Familiarized kids with animal sounds, colours and phonetics.
-Taught the students how to briefly introduce themselves.
-Familiarized them with the three magic words (Please, Thank you and Sorry)
-Invited parents and discussed progress reports and care to be taken at homes for their children.
-Organized class trips to enhance the children's imaginative minds. Achievements
Melton Foundation- Certification of Participation in the Global Citizenship Conference 2019 Christ University Choir -Represented the university in several State and National level (2015-17) Joint Cultural Secretary (F.I.S.A-B) (08/2016 – 08/2017)
-Enhancing communication and inter-cultural relations through publication of Cross-cultural journals and articles.
-Organizing cultural programs.
-Following up on cultural events in Bangalore.
-Promoting diffusion of cross-cultural affairs.
-Carrying out event management.
-Preparing program schedules.
-Organizing seminars/workshops on cultural relations in with other institutions.
-Attending Indo-Cultural events (Yuvanika programs).
-Sourcing event sponsors and collaborators for our various events. Vice President/ Acting President (F.I.S.A-B) (08/2017 – 08/2018)
-Chaired all FISA-B meetings
-Served all FISA-B activities.
-Acted as ex-officio member of all country associations in Bangalore.
-Allocated special duties to any member where and when the need arises.
-Involved in the decision-making, strategic planning, event planning, conflict resolution and problem solving processes etc.
-Sourced sponsors for all FISA-B events.
-Served as President upon the impeachment of the elected President (at the time).
-Provided continuous support to the team and perform any other duties as required.
-Promoted a spirit of co-existence between Associations/Countries. Advisor (F.I.S.A-B) (08/2018 – 08/2019)
-Served as an Advisor to the new regime of the organization as well as handling the Electoral committee processes.
REFERENCES
Performance Auto Parts
Seek Research Solutions
Email: adba0t@r.postjobfree.com
Queen Mary Pre-school
Contact this candidate