JENNIFER J.

PAGKALIWANGAN

CAREER SUMMARY

Active participation in the

company that will enable me to

contribute my full knowledge

and skills to provide an

opportunity for professional

development and career

growth. Knowledge in handling

customer service.

CONTACT INFORMATION

ADDRESS: Sharjah, U.A.E

PHONE:

+971-**-***-****

EMAIL:

adba05@r.postjobfree.com

PERSONAL INFORMATION

Civil Status : Single

Gender : Female

Height : 5’4

Religion : Roman Catholic

Citizenship : Filipino

Language : Tagalog & Engish

SKILLS

Excellent customer service skills.

Commercial awareness.

Flexible and Can work under

pressure.

Problem-solving skills.

Good leader and follower.

Strong interpersonal skills.

Can handle Multi-tasking.

EDUCATION

DASMARINAS CAVITE COLLEGE - Philippines

Bachelor of Science in Nursing

Undergraduate

Year 1995

ROSARIO NATIONAL HIGH SCHOOL - Cavite Philippines

Year 1990-1994

WORK EXPERIENCE

AMERICANA GROUP

T.G.I FRIDAYS RESTAURANT

2002–PRESENT

RESPONSIBILITIES:

RESTAURANT MANAGER (13 years)

Manage a team of front of house staff including

scheduling, training, and general.

Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and

maintenance are maintained.

Providing excellent customer service to guests and excellent leadership to employees

Handling guest complaint giving guest satisfaction expectation.

Responsible for daily deposits, and the correct operation of the POS systems

Inventory and maintenance of par levels for front of house items and those used within the Restaurant.

Enforce and monitor all health, safety, and sanitation standards in their area

Responsible for quality assurance of products leaving their outlets

Prepare reports at the end of the shift/week, including staff control, food control and sales.

organise marketing activities, such as promotional events and discount schemes.

SHIFT LEADER

Develop and assign tasks to staff members, oversee completion of tasks.

Resolve customer issues and approve exceptions to policy for coupons, returns, etc.

Train new hires and create development opportunities for experienced staff members.

Ensure the shift is adequately staffed

Open and close registers for staff members, count register drawers, and resolve cash overages and shortages.

NEW STORE OPENING MANAGER

Open and close registers for staff members, count register drawers, and resolve cash overages and shortages.

Recruit, train, manage and motivate staff.

Meet and greet customers, organize table reservations and offer advice about menu. BARTENDER

Check customers’ identification to ensure they are of legal drinking age

Maintaining inventory and bar supplies.

Making drinks in a quick and efficient manner.

Full bar service including wine, beer and crafted cocktails.

Take beverage orders from serving staff or directly from patrons.

Serve snacks or food items to customers seated at the bar. WAITRESS

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Write customers' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Serve food or beverages to customer, and prepare or serve specialty dishes at tables as required

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Provide guests with information about local areas, including giving directions.

Prepare checks that itemize and total meal costs and sales taxes.

Collect payments from customers.

Remove dishes and glasses from tables or counters after the customer finish dining, take them to kitchen for cleaning.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Fill salt, pepper, sugar, cream, condiment, and napkin containers.

Contact this candidate