Customer Service Front Desk

TONYA J MATTHEWS

**** * ****** **

DAKOTA DUNES, SD 57049

605-***-**** (Cell)

Email: **********@*******.***

Professional Summary

I have 28 years of experience in industries including health services, financial institutions and social services. My skills and experience includes: banking, call center and emergency call center, cash handling, insurance, sales, fundraising, human resources, medical office, telemarketing call center, budgeting, journalism and customer service.

Professional Experience

Rose International

April 2019 to Present

Assigned to Tyson Fresh Meats Dakota Dunes, SD

I had the opportunity for the last few months to work for a temp agency assigned to the Tyson Corporate Offices. I learned new software and a new industry which was both a challenge and a wonderful experience. I spent three months in the rendering and export area and the past five months in customer service where I will be until my contract is up in March.

Registrar

Nov. 2018 to Jan. 2019

Siouxland Pain Clinic, Dakota Dunes, SD

Front desk check in desk for multiple departments including lab, radiology, protesting, surgical, and pain clinic. Duties included received customer payments, recorded receipts for services, answered calls, provide information, take messages and schedule appointments, directing incoming phone calls, maintaining appointment scheduling, operated copiers, fax machines, printers and phones. Check in and register patient information including insurance and demographic, assist patients who cannot read or fill out information.

Communications Operator

Dec. 2005 to Dec. 2018

Mercy Medical Center, Sioux City, IA

Switchboard responsibilities include paging doctors, techs, and support staff, handling a high volume of calls from internal and external callers, and directing visitors in the hospital. In addition to these duties, I also assist the department supervisor with data entry, maintaining and creating databases and any overflow work I could assist with. I maintained the in-house paging system as well as the 100+ devices. I also maintained the operators unique computer system.

Teller

Apr. 2005 to Dec. 2005

Wells Fargo Bank, Canyon Lake, TX

Handling large amounts of cash, balancing, customer service, sales, making each customer feel like they are valued and cared for each time they are there. I often ran the 4 lane drive thru with little assistance during lunch and weekends.

Residential Support Supervisor

May 2003 to Mar. 2005

Emmaus Homes, Marthasville, MO

I provided the daily support care for 8 clients with various disabilities. My duties included administration and ordering all of the medications, food and clothing shopping, budgeting, balancing checking accounts, transportation, making and taking clients to medical appointments, supervising 4 staff and schedules, making and assisting in implementation of clients goals. I was promoted from House Manager to Residential Support Supervisor after 5 months of employment.

Education

1995 Wayne State College, Nebraska. Bachelors: Communications and Public Relations

Professional References

Brenda Gabel Telecom Supervisor 712-***-****

Kristy May Coworker Emmaus Homes 712-***-****

Glenda Ellis Coworker Mercy 712-***-****

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