Office Software
Resume:
PROFILE
Extremely motivated to constantly
develop my skills and grow
professionally. I am confident in my
ability to come up with best possible fix
or solution.
LEADERSHIP
EXPIRIENCE
SKILLS
Exceptional communication and networking skills
Successful working in a team environment, as well as independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality results PAULINA
L E W A N D O W S K A
WORK EXPERIENCE
IN CHARGE OF EMEIA/UK REGION.
SUPPORTED APPLICATIONS: CONFLUENCE, OFFICE/365, JIRA, CISCO, VPN, PGP, AZURE.
SOLVING TICKETS CONNECTED WITH NETWORKING/FIREWALLS SET-UP/PROXY/SOFTWARE INSTALLATION/TELNET/SERVERS/ SHARED DRIVE AND FOLDERS/ SSO
USED TICKETING TOOLS: DIFFERENT INSTANCES OF SERVICENOW. ADMIN FUNCTIONS: ACTIVE DIRECTORY, EXCHANGE, SHAREPOINT, SCCM.
SOLVING USER ISSUES AND QUERIES AND ROUTING MORE
ADVANCED PROBLEMS TO 2ND/3RD LINE TEAMS.
MANAGED TEAM MEETINGS AND PREPARING PRESENTATIONS. SERVICE DESK AGENT – ASKIT FUJITSU TECHNOLOGY
SOLUTIONS
1/02/2018 – 31/07/2019
LOGGING INCIDENTS VIA ZENDESK. UPDATING KNOWLEDGE BASE – CRIT. HELPING OTHER AGENTS VIA SLACK.
INVESTIGATING FRAUDS AND EXPLOITS, PERFORMING ACCOUNT REPAIRS, ADVANCING IN MATTER OF SECURITY.
ADMIN FUNCTION FOR PSS DATABASE.
SOLVING ISSUES AND QUERIES CONNECTED WITH
NETWORK/FIREWALL/SOFTWARE E.G. ANTIVIRUSES/HARDWARE. TESTING BUGS REPORTED BY USERS – ROUTING THEM TO 2ND LINE TEAMS.
CREATING CUSTOMIZED RESPONSES WITH ROLE-PLAY FOR ANY GAME RELATED (OR NOT) QUESTIONS.
PLAYER SUPPORT SPECIALIST - LEAGUE OF LEGENDS TELUS INTERNATIONAL
1/08/2019 – 30/01/2020
CONTACT
Flat 414 Gilbert House
Barbican
London EC2Y 8BD
adb9xw@r.postjobfree.com
https://somniferia.wixsite.com/paulina
2012-2016
Przestrzeń Kultur Alternatywnych
(Space of Alternative Cultures)
WI-MA
Organization of a number of events,
workshops,
film screenings and festivals as part of
the activities of the NGO Space of
Alternative Cultures, i.e. Urban Tribes
Festival
Contact this candidate