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Office Software

Location:
London, Greater London, United Kingdom
Posted:
March 12, 2020

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Resume:

PROFILE

Extremely motivated to constantly

develop my skills and grow

professionally. I am confident in my

ability to come up with best possible fix

or solution.

LEADERSHIP

EXPIRIENCE

SKILLS

Exceptional communication and networking skills

Successful working in a team environment, as well as independently

The ability to work under pressure and multi-task

The ability to follow instructions and deliver quality results PAULINA

L E W A N D O W S K A

WORK EXPERIENCE

IN CHARGE OF EMEIA/UK REGION.

SUPPORTED APPLICATIONS: CONFLUENCE, OFFICE/365, JIRA, CISCO, VPN, PGP, AZURE.

SOLVING TICKETS CONNECTED WITH NETWORKING/FIREWALLS SET-UP/PROXY/SOFTWARE INSTALLATION/TELNET/SERVERS/ SHARED DRIVE AND FOLDERS/ SSO

USED TICKETING TOOLS: DIFFERENT INSTANCES OF SERVICENOW. ADMIN FUNCTIONS: ACTIVE DIRECTORY, EXCHANGE, SHAREPOINT, SCCM.

SOLVING USER ISSUES AND QUERIES AND ROUTING MORE

ADVANCED PROBLEMS TO 2ND/3RD LINE TEAMS.

MANAGED TEAM MEETINGS AND PREPARING PRESENTATIONS. SERVICE DESK AGENT – ASKIT FUJITSU TECHNOLOGY

SOLUTIONS

1/02/2018 – 31/07/2019

LOGGING INCIDENTS VIA ZENDESK. UPDATING KNOWLEDGE BASE – CRIT. HELPING OTHER AGENTS VIA SLACK.

INVESTIGATING FRAUDS AND EXPLOITS, PERFORMING ACCOUNT REPAIRS, ADVANCING IN MATTER OF SECURITY.

ADMIN FUNCTION FOR PSS DATABASE.

SOLVING ISSUES AND QUERIES CONNECTED WITH

NETWORK/FIREWALL/SOFTWARE E.G. ANTIVIRUSES/HARDWARE. TESTING BUGS REPORTED BY USERS – ROUTING THEM TO 2ND LINE TEAMS.

CREATING CUSTOMIZED RESPONSES WITH ROLE-PLAY FOR ANY GAME RELATED (OR NOT) QUESTIONS.

PLAYER SUPPORT SPECIALIST - LEAGUE OF LEGENDS TELUS INTERNATIONAL

1/08/2019 – 30/01/2020

CONTACT

Flat 414 Gilbert House

Barbican

London EC2Y 8BD

075********

adb9xw@r.postjobfree.com

https://somniferia.wixsite.com/paulina

2012-2016

Przestrzeń Kultur Alternatywnych

(Space of Alternative Cultures)

WI-MA

Organization of a number of events,

workshops,

film screenings and festivals as part of

the activities of the NGO Space of

Alternative Cultures, i.e. Urban Tribes

Festival



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