DAVID ALVAREZ
Senior Dispatcher
CONTACT
PHONE:
EMAIL:
adb9wn@r.postjobfree.com
Houston Texas, 77076
EDUCATION
Indio High School - Diploma
Graduated May 2005
I was in the top 25% of my class, with a 3.7 GPA. I was an award-winning football, tennis and basketball player.
Universal Technical Institute – Associate Degree
August 2005 – March 2007
I graduated with honors earning my degree in Auto and Diesel Technology.
WORK EXPERIENCE
Office Max, Sales Associate
January 2003–June 2005
*Welcomed customers; and address their queries
*Obtained sales goals each month
*Employee of the month for several months
*Always going the extra mile with customer service
*Process point of sales purchases
Coca Cola, Merchandiser
July 2006–June 2008
*Recorded Sales and track deliveries
*In charge of stocking
*Set up promotional displays and merchandise
*Listen to and resolve service complains
SITEL Corporation, Director of Technical Support and USSA Specialize Billing Representative
November 2011- July 2013
*Execute strategy and tactics that improves customer experience.
*Problem solving of any troubleshoot issues that may arise with customers due to the equipment malfunctions.
*Deescalate any tensions from customers, showing patience and communicating respectfully.
*Maintain Database but upgrading customers work orders
*Data entry for support logs
*Time Management for prioritizing cases
MAALT LP, Material Handling Supervisor
May 2013–May 2016
*Operated Frac sand elevator
*Ensure safety procedures are followed by all employees
*In charge of all incoming products and inventory
*Overseeing all loading operations
*Organizing workflow and scheduling
HERNANDEZ TRUCKING, Accounting Manager and Dispatcher
June 2016 – June 2017
*Overseeing loading
*Routing daily to ensure timely deliveries
*In charge of payroll and balancing the books
*Hiring and training new personnel
*Preparing tax forms for all employees
*In charge of receiving all work invoices, filing accordingly
AZTEC AND SHAFFER, Senior Dispatcher
June 2017 – May 2019
*Responsible for all driver’s routes
*Coordinates and trains drivers according to and in compliance with DOT regulations and company rules
*Provides updates to clients about delivery status
*In charge of all Late night and emergency routing
*In charge of receiving and checking invoices
*Address problems and request by transmitting information or providing solutions
*Prioritize calls according to urgency and importance
*Monitor routes to coordinate timely delivers
*Enter data in computer system and maintain logs and records of all calls, activities and projects.
SKILLS
-Web and Tech Savy
-Bilinguial, Spanish and English
-Excellent communication skills
-Self Orintatied
-Problem Solver
-Great at Mulittasking
-Quick Learner