Sign in


Houston, TX
March 12, 2020

Contact this candidate



Senior Dispatcher





*** ****** *****

Houston Texas, 77076


Indio High School - Diploma

Graduated May 2005

I was in the top 25% of my class, with a 3.7 GPA. I was an award-winning football, tennis and basketball player.

Universal Technical Institute – Associate Degree

August 2005 – March 2007

I graduated with honors earning my degree in Auto and Diesel Technology.


Office Max, Sales Associate

January 2003–June 2005

*Welcomed customers; and address their queries

*Obtained sales goals each month

*Employee of the month for several months

*Always going the extra mile with customer service

*Process point of sales purchases

Coca Cola, Merchandiser

July 2006–June 2008

*Recorded Sales and track deliveries

*In charge of stocking

*Set up promotional displays and merchandise

*Listen to and resolve service complains

SITEL Corporation, Director of Technical Support and USSA Specialize Billing Representative

November 2011- July 2013

*Execute strategy and tactics that improves customer experience.

*Problem solving of any troubleshoot issues that may arise with customers due to the equipment malfunctions.

*Deescalate any tensions from customers, showing patience and communicating respectfully.

*Maintain Database but upgrading customers work orders

*Data entry for support logs

*Time Management for prioritizing cases

MAALT LP, Material Handling Supervisor

May 2013–May 2016

*Operated Frac sand elevator

*Ensure safety procedures are followed by all employees

*In charge of all incoming products and inventory

*Overseeing all loading operations

*Organizing workflow and scheduling

HERNANDEZ TRUCKING, Accounting Manager and Dispatcher

June 2016 – June 2017

*Overseeing loading

*Routing daily to ensure timely deliveries

*In charge of payroll and balancing the books

*Hiring and training new personnel

*Preparing tax forms for all employees

*In charge of receiving all work invoices, filing accordingly

AZTEC AND SHAFFER, Senior Dispatcher

June 2017 – May 2019

*Responsible for all driver’s routes

*Coordinates and trains drivers according to and in compliance with DOT regulations and company rules

*Provides updates to clients about delivery status

*In charge of all Late night and emergency routing

*In charge of receiving and checking invoices

*Address problems and request by transmitting information or providing solutions

*Prioritize calls according to urgency and importance

*Monitor routes to coordinate timely delivers

*Enter data in computer system and maintain logs and records of all calls, activities and projects.


-Web and Tech Savy

-Bilinguial, Spanish and English

-Excellent communication skills

-Self Orintatied

-Problem Solver

-Great at Mulittasking

-Quick Learner

Contact this candidate