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Manager Life Insurance

Birmingham, AL
March 12, 2020

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Mary Douglas

***** ****** ** **

Loxley AL *****

*Available to relocate

205-***-**** (c)


Highly successful, self motivated individual with vast experience in human resources, office & personnel management, cradle to grave lending/collections, internal auditing, and accounting. Seeking long-term, stable position in a well established business with a proven record of market growth and above average employee retention experience rating.


• Project manager for multiple (Supreme, AP7000, MAS90, ADP, Paychex, ITOPS Pro, ADP merger) major computer systems, hardware as well as software program conversions without interruption of normal duties

• Certification through ADP – Payroll (Pay eXpert & Run), EZ Labor Manager & Workforce Now, ADP RS, ADP HRIS (HR eXpert)

• Zero negative ratings or losses at any company in the HR role from Unemployment claims/appeals or EEOC claims/appeals

• Certification in Sage MAS90/200 Accounting Software

• Certification in NetSuite – Project, Production & Accounting Software

• Significantly increased sale bid amounts by attending auctions and evaluation of auction procedures

• Decreased unnecessary expenditures by renegotiating vendor pricing and contracts

• Increased warranty, life and A&H refunds by 187% in one year by developing tracking system & follow-up


2016 – 2019 GDS, Inc

Human Resources Manager, Chief of Staff

Responsible for setting up department and managing all HR related functions: recruiting, on/offboarding, training & orientation, disciplinary actions, payroll & benefits, employee & supervisor development, Board Reports and collaboration. Negotiated rates and benefit plans with providers to ensure the best possible coverage to employees at the most cost efficient rate. Researched potential benefits offerings, created cost analysis & feasibility studies for presentation to CEO and/or the Board of Directors. Approve new position and salary requests, review staffing needs and oversee recruiting efforts for all departments. Payroll processing responsibilities including garnishments, voluntary deductions, miscellaneous income, benefit enrollment. Updated new employee handbook, created recruit to term process; created or revamped employee and management related policies and procedures. Implemented and enforced new & updated policies within company guidelines and Board directives; created specific job descriptions for all positions except Board managed officers. Compile and process all payroll adjustments, sales commissions, employee and management incentives, monthly/quarterly/annual bonus calculations & payments, employee advances and loan payments within or outside of normal payroll processing schedule. Administrative functions include recruiting, new hire onboarding, disciplinary actions, performance evaluations, terminations, offboarding in accordance with company policy and local & federal law. Also manage all employment related issues; Unemployment claims or appeals, EEOC claims, employee complaint investigations, and all other employment or legal related items. Project manager in 2016 for full conversion of time & project management software solution. HR & Administration project manager during major company merger in 2019, with responsibility for all transactional data; including but limited to FEIN, SIT & SUI account set up for all employment states, Workers Compensation policies, state specific PFMLA regulations, WA L&I policy, 401(k) Plan transfer, HRIS and payroll processing system conversions, documentation re-branding, etc with no interruption in regular duties, pay or bonus payment schedules. Responsible for integrity of set up and information transferred into all new systems and archiving & integrity of pre-conversion data as well as follow up and management of any future problems, specialized services or requests. Serve as member of both the GDS and CU*South Executive Council teams; Secretary Treasurer on Building Association Board of Directors.

2012 – 2016 CSX - Central Alabama Intermodal

Operations Manager

Responsibilities included all aspects of daily incoming import trains, systematical arrival & spotting train, and grounding all containers to specific areas of rail yard for preparation to deliver to clients or pick-up by outside transport companies. Managed all areas of incoming (export) containers to ensure proper billing and booking to appropriate rail destination and ultimately final port destination for designated vessel and destination country. Designated train ‘cut’ of final destinations for Savannah, GA, Nashville, TN, Chicago, IL, Northwest OH, or Charleston, SC. Through CSX rail computer system, create ‘load lists’ according to CSX, federal and international regulations. This included designating HazMat containers were properly approved by carriers and assignment to the proper sections of train, scheduling loads according to weight restrictions and valuations. Liason between rail yard dispatcher and international clients for daily incoming load projections for train planning purposes. Issue confirmed load lists to yard crew for physical loading of train. Inspect loaded train as 3rd end verification of proper loading. Enter train dimensions, container specifications, and other information into rail carrier’s mainframe prior to final verification and release of daily outbound train. Send out rail close-out reports to Mediterranean Shipping Company (international vessel owner), international clients, and internal departments as listing of all containers scheduled for export for further audit and verification at rail destinations & ports. Inbound trains arrive at the yard on Sunday, Tuesday, Wednesday, Thursday and Friday. Outbound export trains are released according to CSX curfews and deadlines, generally 12pm, everyday Tuesday – Saturday. Responsible for all safety, new hire policy & procedure, and computer training for employees in the Alabama and Mexico City rail yards. CAICTF is the only privately owned rail yard in the United States and has maintained a perfect job safety rating since inception in 2009. No other rail yard in the country has maintained this timeframe with no safety incidents or workman’s comp claims. Also responsible for annual calculation of safety bonus for yard crew, according to length of employment and attendance record. Maintained all vacation, comp time, and medical leave schedules as well as time and attendance records through Centrix time clock system.

2010–2012 Cornerstone Renovations, LLC


Only back up to Owner/Member who is CFO. Perform all payroll functions including expense reimbursements and ensuring employee advances are withheld for 3 office locations in Alabama in twofold process; W2 in house employees through true payroll process and audit, certification, adjustments; and payment to commission based 1099 outside sales reps roofing specialists/adjustors, sub-contractors, and Project Coordinators through 3 tier audits &, verifications. Manage one full time Administrative Assistant and full time collections staff in Corporate office; billing accounts to homeowners or insurance companies, follow-up collections & A/R reporting, trend aged accounts by district, delinquency ratios. Back-up to Special Projects Manager. Train and oversee receptionists/admin assistants in 2 other offices in the state. Responsible for all Accounts Payable functions with no limit check writing authority. Responsible for legal Accounts Receivables, including appearances in court hearings. Audit ledger accounts, Balance Sheets and Income Statements weekly to ensure integrity of month/quarter/year end Financial Statements. Bank account reconciliations by 5th day of the following month. Prepare & maintain all monthly transactional reporting, as well as all financial related reports for CFO Owner/Member, such as revenue, direct & indirect costs, overhead expenses, ledger specifics with trends and percentage of revenue increases or decreases, accruals, balance sheets and ending financials. Prepare Financial Statements for forwarding to outside Accounting firm. Determine weekly cash projections as well as daily projections to be updated several times each day. Make recommendations on major negative trends and make new policy or procedure to ensure tight structure and transitioning accounts between departments. Balance and prepare deposit for daily cash receipts, including initial deposits, completion payments or payment arrangements and attorney collections with credit memos issued for contingency or uncollectible balances. Heavy emphasis on accounting and audit transactions; performing internal audits monthly on account management, and cash reconciliations. Serve as HR contact for benefits, disciplinary action, and hiring procedures, and maintain personnel files.

2008–2010 Dr Pepper Snapple Group

Office Manager / Administrator

Back up to Branch and District Sales Managers in Birmingham area. Perform all payroll functions. Manage all Accounts Payable and Accounts Receivables (NSF check recovery). Prepare all monthly branch reports, as well as all financial related reports for Regional Controller, such as revenue, expenses & acccruals, balance sheets and ending financials. Work with corporate Accountant on bank reconciliations. Perform all daily driver check in procedures & process resulting payroll deductions for unexplained shortages of product. Prepare & forward daily route paperwork to audit team. Balance and prepare deposit for daily cash receipts, including FSV accounts. Forward deposit information to accounting department and enter deposits into SAP and Route Manager. Set up all new account requests, whether credit or cash customers. Adjust all current accounts pricing when signed on to promotional plans. Follow-up on missing route documents and/or missing account information. Heavy emphasis on accounting and audit transactions; performing internal audits monthly on warehouse inventory, account management, and cash reconciliations. Schedule background checks, drug screens and DOT physicals. Manage all DOT required audits, and compile DOT required data to sent to Human Resources. Maintain personnel files.

2007-2016 AHR Solutions

Contract Business Consultant (on call basis only)

Perform as a consultant for small to mid-size businesses in Accounting, Accounts Payable & Receivables, cash control, Human Resources, Disciplinary Action progression, Merit increase/Promotion policies & discipline, Employment laws with integrity in consistency of all in order to stay within the boundaries and avoid lawsuits, EEOC claims, unnecessary unemployment claims, proper handling of EEOC claims, unemployment claims & appeals, Benefits Administration – researching benefit programs most beneficial to both the business and its employees, development & creation of Employee Handbooks to clearly define all personnel policies, Intensive research in and development of Policies and Procedures for all areas of businesses. Specialized attention to Accounting, Human Resources and Policies/Procedures.

2002 – 2008 AmSher

2006-2008 Accounting Department Director

Maintained HR Director duties and standing in as back-up to the HR Department Administrator, while retaining many prior HR job responsibilities. Managed a full scale Accounting Department for 3 separate companies, including posting approximately $7million in payments monthly, balancing and closing payment segments, posting, tracking, balancing, & closing approximately $3million Client Receipts, and billing cycles for all clients on gross or net remit contracts. Responsibilities also included managing all aspects of Accounts Payable for all 3 companies, check security and integrity, processing bonus payments, 401k, health, life, & supplemental insurance policies, journal entries, and preparing reports for month-end financial statements.

2002– 2008 Director of Human Resources

Responsible for management of all company benefits; oversaw all benefit open enrollment. Negotiated rates and benefit plans (401k, health, life, & supplemental insurance policies) with providers to ensure the best possible coverage to employees at the most cost efficient rate. Researched, created cost analysis & feasibility studies on potential new benefit plans or plan changes. Reviewed staffing needs and oversaw recruiting efforts for all departments. Managed all time keeping and payroll processing responsibilities including garnishments, voluntary deductions, benefit enrollment, etc for 2 office locations plus outside sales reps. Created HR and employee relation related policies and procedures. Compiled sales commissions, employee and management incentive structures, monthly bonus calculations, processing bonus payments. Administrative functions included new hire onboarding, disciplinary action, performance evaluations, terminations, etc in accordance with company policy and local & federal law. Enforced policies within company guidelines and created specific job descriptions for HR, Accounting, and Administrative personnel.

Also coordinated with attorney on employment related issues when necessary; handled all Unemployment claims or appeals, EEOC claims, employee complaint investigations, and all other employment or legal related items. Project manager in 2004 for full conversion of timekeeping system and payroll processing software systems with no interruption in regular duties, pay or bonus payment schedules. Responsible for integrity of set up and information transferred into the new systems (ADP & EZLM) as well as follow up and management of any future problems, specialized services or requests.

1999 – 2002 New South Federal Savings Bank

P & L Recovery Department, Bank Officer AVP

Originally joined the organization as a Loan Officer in the Automotive Lending Division, was promoted within the first year to P&L Department management. Duties included overseeing department staff in their recovery efforts on defaulted or charged-off auto accounts, automotive deficiency balances, and defaulted at-need loans. Verified, investigated and approved all outside vendors applying for contract work with the bank, including Skip Tracers, repossession agents, auto storage lots, attorneys, or auctions. Reviewed and approved all accounts prior to signing out for repossession or to attorneys on uncollected deficiency balances. Processed sales of collateral, whether through auction or private sale, charged-off remaining balances owed, and applied for cancellation and refund on any extended service contracts or life insurance policies written in the contracts prior to transitioning the account to recovery department staff for collection. Developed a tracking system for follow-up on outstanding warranty or life insurance refunds, increasing recoveries in this area by 187% in 2000. Also served as back-up to the Collections Division Assistant Vice President, and created, compiled, and prepared weekly and monthly department and division reports for the Collections Department, P&L Department, Bankruptcy Department, and the Collections Division. Was also instrumental as project manager in converting the entire Collections Division to a new software program in 2001-2002.


Accounting & HR Management

University of Alabama Birmingham

Professional and Personal References available on request

Travel acceptable.

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