Los Angeles CA, 90066
Confident and creative professional with nine years of diverse managerial, sales, customer service, and administrative experience covering all areas of daily business/office operations, executive support, and human resources.
Showroom Manager Sleep Trend Media March 2016 - December 2019 Santa Monica, CA
Greeted and engaged with customers, promoting the company's luxury products, meeting their needs for better sleep quality, and passion for environmental & personal health.
●Organized store operations and allocated responsibilities to personnel.
●Supervised and guided staff towards maximum performance and top-line sales growth.
●Coordinated new hire onboarding and maintained high training standards.
●Consistently improved Customer Experience and satisfaction through a customer-centered approach and expert resolution of conflicts, issues, and concerns; with the ultimate goal of building trust, loyalty, and drive sales.
●Networked, built, maintained relationships and partnerships with the local Business Improvement Associations and Chamber of Commerce.
●Planned and oversaw in-store promotional events, displays, and Art Exhibitions.
●Liaised with the Corporate Office and attended monthly conference calls.
●Keep abreast of market trends and competition to determine the need for improvements.
●Prepared and controlled the store’s budget aiming for minimum expenditure and efficiency.
●Coordinated maintenance and store upgrades.
●Efficiently managed all Inventory needs.
●Served as the primary point of contact for building management and applicable vendors.
●Daily social media posts.
●Lead by example and contributed to a culture of ownership, continuous improvement, and goal achievement.
Assistant Manager Tea2Go June 2014 - January 2016 Lubbock, TX
Created the tone and personality of the store by being an advocate of training, customer service, product knowledge, and education, encouraging safe work practices, and a demonstrated commitment to the company's guiding principles.
●Executed all sales promotions effectively and efficiently.
●Identified staffing needs, recruiting, interviewing, and hiring qualified candidates.
●Ensured that all team members greet and respond to all customers with fast, efficient, friendly, and personalized service.
●Maintained a clean, well-merchandised store, following visual presentation plans and standards.
●Conducted meetings as necessary to ensure a cohesive work environment.
●Worked with MS Office, Word, Excel, Outlook, Apple.
Executive Assistant BKV Team & Serv SRL July 2010 - May 2014 Bucharest, Romania
Provided administrative assistance to the CEO with calendar management, travel arrangements, letter writing, file maintenance, email, and phone support.
●Handled confidential material at the highest level.
●Coordinated the communications and logistics of staff meetings, produced materials using Word and Excel.
●Improved communication between executives and customers.
●Performed research, data collection, statistic compilation, document generation as necessary to complete special projects and price quotes.
2008 University of Bucharest Faculty of Sociology
Bachelor Organizational Management