Sign in

Employee Relations Manager

Paranaque, NCR, Philippines
35k to 40k
March 12, 2020

Contact this candidate


Wilfredo Durano Padilla Jr.

Address: *** ****** *********, *********, **** City

Contact Number: +63-949******* / +63-927*******

Email Address: willard.d.padilla

Summary of Background

Human Resource

BPO / Contact Center Operations

(Over 7 Years)

(Over 7 Years)

>Business Partner/ General Admin

> Customer Service

> Recruitment and Selection

> Technical Support

(for all positions/levels)

> Publishing Services

>Sourcing and Branding

> Healthcare (for 2 LOBs )

> Job Offer and Orientation

Provider: Benefits and Claims

> Employee Relations / Labor Laws

Member: Customer Service, Retention

> Compensation and Benefits

and Payment Processing

> Payroll and Tax Computation

> Financial Services

> Licenses and Permits Processing

> Marketing and Sales

> Facilities, Safety and Security

> Virtual Assistant for Mktg and Retail

> Training and People Development

> Business Planning and Development

Personal Information


Willard / Will

Educational Attainment: College Graduate

Date of Birth:

November 13, 1977


BSC – Management


42 years old

Civil Status:


Clinician Recruitment Specialist

SIP MD 2nd Floor Olivares Sports Complex, Parañaque City

(January 20, 2020 – Present)

-Sourcing of healthcare professionals from various job portals

-Conducts phone screening and behavioral interviews for clinicians

-Prepares contract and conducts job offers


Consultancy Services (On Call)– Local Companies

-on Human Resource / Bidding Preparation & Documentation/ Business License and Government Permits Processing / Payroll and Bookkeeping

Dela Pedra Builders (from Mar 2019 – Dec 2019) – Bookkeeping, Service Reports, Invoicing, Bidding Preparation, Tax Computation and Filing

Avoir (from Feb 2019 – Dec 2019) – Bookkeeping (A/R, Billing Report), Tax Computation

Rich Audio and Visayas Fish Trading - (from Nov 2018 – Aug 2019) – Tax Computation

Virtual Services/Telemarketing (Part-Time/Home-based) – U.S. Companies

-for Publishing, Commercial Cleaners, Surveillance Cameras, Real Estate and Construction, Government Grants, Insurance

AuthorPro Publishing (January 2018 – December 2018)

Norita Investments and Associates (February 2019 – Present)

BandL Solutions Ent(February 2019 – Present)

Allstate Local Agency (July – Oct 2019, 3-month contract only)

Bookwhip Publishing (August 2019 – Present)


Human Resource Manager

Contact Solutions 1st Floor, KRC IT Zone, Subangdaku, Mandaue City

(September 12, 2016 - October 25, 2017)

Job Description and Accomplishments:

Overseeing/Managing all facets of human resource but mainly focused in the Recruiting &Selection, General Administration, Employee Relations and Labor concerns.

Initiated the creation and improvement of all processes in recruitment, on-boarding and new hire orientation, pre-employment submission, 201 filing, regularization, termination and employment status monitoring, lateral transfer, off-detailing, incident report filing, admin hearing and safety regulations. Interview guidelines per LOB and type of support.

Monitors movement of candidates, collates and record interview results for future calibration, provides updates to management for successful and possible hires (including endorsement to other accounts /LOB) and provides feedback to candidates

Initiated and drafted guidelines in Performance Evaluation of all employees/ Created guidelines in creating monthly scorecard, merit increase/ Provided coaching guidelines to management team

Handles Facilities, Security and Safety Guidelines, Monitoring and Requesting of office supplies

Schedules monthly meeting with executives and management/ Provides updates on ongoing projects and plans for future activities/ Prepares Employee Engagement Activities

Recruitment/HR Specialist (Contractual/ Project Employment)

RealPage Inc. 10th Floor, IT Tower 2, Cebu Business Park

(March 16, 2016 - August 25, 2016)

POC for Recruitment - Conducts Initial and HR Final Interviews for all candidates including:managers, staff, agent andnon-agentpositions

Facilitates exams, call simulation and recording/ POC for Versant

Monitors movement of candidate and provides timely feedback of results (HR level only)

Collates interview notes from all interviewers (for calibration purposes)

Conducts Job Offer, Pre-Employment Discussion and On-boarding of new hires

Database Management and Stats Report /Class List Creation and ULTIPRO (system) updating

POC for Employee Referral Program (ERP)

Project Creation for Continuous Improvement

HR Officer (Consultancy)

ChannelGrowth Onael Bldg., Capitol Site, Cebu City (company closed)

(December 15, 2015 - March 13, 2016)

Drafted contracts, outlined employee handbook and code of conduct, policies

Created templates, trackers for attendance monitoring, payroll and violation monitoring

Handles Compensation and Benefits

Agent and Non-agent Interviews

Conducts Job Offer and Orientation for New Hire

Created process for recruiting, training and operations

Provided insights and guidelines for training team

Created Training Modules for Communication Enhancement

Calibration with QA, Training and Operations

Oversees admin tasks and support

Handles exit interview and processing of last pay

Organizational Development and Planning

Recruitment Specialist/Talent Acquisition Coordinator

Convergys Corporation Ground Floor-The Link Bldg, Asiatown IT Park, Cebu City

(June 1, 2014 - December 15, 2015) - Note: This serves as a promotion and continuation from my position as healthcare advocate below.

Conducts Behavioral Interview and Communication Skills Assessment

Administer exams and conducts Job Offer

Database Management/ Peoplesoft (software) administration

Account Monitoring and Calibration

Provides analysis and reports

**Awarded as Most Outstanding Recruiter in July 2015**

Healthcare Advocate(Provider and Member Line for Anthem BCBS)

Convergys Corporation The Link Bldg, Asiatown IT Park, Cebu City

(September 24, 2012 - May 31, 2014)

Provide accurate benefit information on the subscriber/patient’s health coverage

Give status on a provider’s claim and explain reasons for denial

Payment services/Member Inquiry/Payment Processing (Member Line)

Check In Coordinator/ Publishing Services Associate/ Consultant

Author Solutions Inc. (Xlibris Corp.), 6th Floor, TGU Tower, IT Park, Cebu City

(June 6, 2011 - July 11, 2012)

Provide guidelines to self-published authors

Oversees the overall production/design/minor editing and content evaluation /publication stages of the book

Offers publishing and marketing services

Senior Service Supervisor/ Admin Officer

Rentokil Initial (Phil) Inc. Filnit Bldg., V. Rama Ave., Cebu City

(May 6, 2010 - May 31, 2011)

Manage portfolio of the business and oversees both divisions - Pest Control & Hygiene Services

Handles, monitors productivity, completion of service reports and performance for both technicians and staff

Monitors DTR, Process payroll, In-charge of employee discipline, labor relation, hiring and termination of technicians, Facilitates monthly, quarterly and yearly evaluations

Scheduling of services to clients/HR-related tasks (preparation for payroll/employee relation/attendance monitoring/processing permits)

Provides reports of day to day activities and check clients feedback

Visit clients and provide prompt action plans in compliance with safety and environment

Customer Care Representative(for Comcast)

Convergys Corporation 11th Floor, i2 Bldg., Asiatown IT Park, Cebu City

(November 14, 2007 - May 5, 2010)

Process customers' orders placed on the web

Troubleshooting and scheduling of technician

Sr. Recruitment Assistant

Accenture Pioneer Bldg., Cebu Business Park

(July 9, 2007 - October 19, 2007)

POC for entry level hiring of programmers

Database management (Applicant info, Recruiting Stats)

Recruitment Associate (Contractual / Project Employment)

Convergys Corporation Arcenas Estate, Banawa, Cebu City

(October 6, 2005 - June 23, 2007)

Administrator for computer-based examination

Stats Analyst / Reports and Database Management (Peoplesoft encoding)

Job Offer Coordinator/ Pre-Employment Requirement Facilitator

Initial Interviews/ Applicant interview scheduling

Collector/ Liaison Officer/Disbursement Officer

SCEGA Multi-Purpose Cooperative Casuntingan, Mandaue City, Cebu

(July 2003 - August 2005)

Head Barista

Bo’s Coffee Club- SM City Cebu

(June 2002 - July 2003)


Bachelor of Science in Commerce Major in Management

Cebu Institute of Technology - University N. Bacalso Ave., Cebu City

March 2002


Mr. Joseph P. Lofranco

General Manager - Contact Solutions


Ms. Tessa B. Frencillo

Former Sr. Recruitment Officer of Convergys/

Current Executive Asst. to the Mayor (Tacloban City Hall)


Mr. Andrei H. Cuizon

Manager – Lucky 3 Lending Corp/ Avoir


Mr. Richard F. Solon

Owner/ Entrepreneur

Rich Audio Services / Visayas Fish Trading


Contact this candidate