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Customer Service Representative

The Colony, TX
March 12, 2020

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Tiffany J. Thomas

**** ********* ******* *** **

The Colony, TX 75056




· More than 4 years’ successful experience in customer service. By, support with recognized strengths in account maintenance, problem-solving, and troubleshooting.

· Processed Intakes for Provider’s and reprocessed health insurance claims.

· Use to working on multiple systems and two screens to help assist my Provider’s with Intake, Benefits, or etc.

· A team player, one whom is dedicated and hard working.

Synopsis of Achievements:

· Received 19 100% surveys within one month aside from the other Team members.

· Gained relationship with my Provider’s by embracing the gray and going over and beyond to educate them.

· Easily trained when given all the needed tools to complete job functions.

· Dedicated to thriving and growing with the company.


AllianceRX Walgreens Prime - 12/2019-Current

Patient Care Coordinator

-Schedule order for Patient's specialty medicine

-Help assist Patient's with getting Financial assistance with their copay amount

-Efficiently notate the account for future Representative's to review.

XPS Solutions - 04/2019-11/2019

Customer Service Representative

-Assisted in getting reservations made for customer purchasing a storage unit

-Took monthly storage unit payments

:- Answered inbound calls and explained the difference in the storage sizes and spaces.

United Healthcare Group - 10/2016-10/2018

Strategic Account Specialist

- Completed Intake request for Referrals and Prior authorizations for the Strategic Accounts department.

- Reviewed and reprocessed claim as needed and per the Provider’s request.

- Quoted Benefits and eligibility for members to the provider’s to ensure PT’s have active and current coverage. Also reviewed CPT codes and deductible and OOP info.

Education: Fairley High School, Memphis, TN C/O 2003

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