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Manager Customer Service

Nuneaton, Warwickshire, United Kingdom
March 12, 2020

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Simon Griffiths

Nuneaton, North Warwickshire

Mobile: +44 (0-759*-******



**** ********* **** ** ****** award for the design and implementation of a material replenishment program (MRP).

2009 presented with an INSPIRE award for recognising, and halting a shipment of incorrect stock to a major client.

2010 presented with an INSPIRE award for return, and refund of unused packaging material to supplier of £42,000.

2010 presented with an INSPIRE award for the completion of the cold shipper temperature testing process.

2010 estimated a total saving of over £200,000 in capital expenditure (Fisher) through supply chain lean initiatives.

Improved stock availability from 92% to 98% (Fisher) throughout the proceeding four year period.

Improved on time in full (OTIF) distribution from 92% to 99.7% (Fisher) throughout a rolling 36 month period.

2010 achieved Freight cost savings of £38,000, (Fisher) through logistics planning, despatch, and pick up optimisation.

2014 cut operating costs from 35p to 22p per case (Yearsley), through picking / replenishment optimisation and the improvement of pickers contracts.

2016 achieved service levels for the Corpak contract (Life Science DHL) up from 86.9% to 99.7% through process / communication improvement, and reporting.

2019 reduced Stores operating costs by 45% through consolidation of pick locations, obsolete stock disposal, shortage backfill procedures and reporting, multiskilling of operatives, process improvements, and engagement with production.


An enthusiastic, highly respected, loyal, experienced and dedicated Warehouse, Logistics manager, seeking a new challenge within a fast paced supply chain/manufacturing environment. Looking to further enhance my personal development and collaboration, within a senior management team. To progress my own career, whilst acting as an advocate of continuous improvement. Inspires and champions employee engagement, empowerment, motivation and succession planning. Strong customer facing experience, with a can do attitude. Well respected, holds a cool head under pressure, and not afraid to challenge the norm.


Post graduate in purchasing & supply chain (MCIPS). Higher National Diploma in mechanical engineering (HND). Management Diploma (ILM). Personal financial advice Diploma (MLIA), CIEH (level2), Microsoft office programs, (Access, Excel, Word, PowerPoint, Project), UNISON, Oracle, SAP, Sage, C-TMS, JDA, Redprairie discrete, & WMF, Goldcrest, AS400 voice Glovia. Graduated from secondary school with 6 GCE ‘O’ levels all A, and B grade, CIEH (H&S level 2).


Jul 2019 – Mar 2020 Stores, Warehouse & Logistics Manager Carter Retail Equipment, Birmingham (Contract cancelled due to down turn in customer orders, resulting in reduced hours, and redundancies).

Manufacture of retail refrigeration equipment (5000 units pa) to national supermarket groups, Tesco, Sainsbury, Morrisons, ASDA, Home Bargains, Target/HEB (US), Coles (Australia).

Overall responsibility for all Stores activities, picking, kitting, movement to specific line laydown points, Goods in, storage (3800 SKU’s), stock consolidation, inventory control, pick speed, parts shortage identification and investigation (8D).

Project ownership for the new internal/external storage/racking requirements, tablet picking, label ownership and kitting.

Responsible for all despatch functions, snagging (site reports), spares orders, programme of works orders (parts & cases).

Warehouse management, movement of cases through production to final storage area internal/external.

Calling off of completed/incomplete cases using haulier partners from external storage facilities considering manufacturing and delivery schedule (external storage/transport cost £180,000 pa).

Managing all company logistic functions to and from site, export, import of parts from suppliers, maintaining budgeted non chargeable costs (£10,000 pm).

Attending twice daily manufacturing meetings reporting on all critical part shortages to line, case transfers from external storage facility or delays to the completion area of the site.

Chairing a weekly parts meeting with senior management to discuss recently received customer orders, short term build plan, and current/potential parts shortages effecting delay to build plan, and non OTIF.

Completion of the daily parts shortage report and distribution to the Carter management team.

Calling off parts from external warehouses maximising JIT techniques.

Communication with the purchasing department at order stage to maximise container fill from US frame/door supplier, and the reduction of export/deferment charges and JIT, to minimise storage costs (£26,000 pa).

Continued engagement with all areas of the business, accounts payable, purchasing, production, design, project management, account management, installation engineering, HR, compliance, external partners

Responsible for all H&S initiatives within areas of responsibility, training, MHE licence renewal and compliance.

Oct 2015 – June 2019 Operations Manager DHL Supply Chain (reduced JLR production forced redundancy).

Life Science, Automotive (Tier 1), Consumer, Retail. Joined DHL in Life Science, Banbury, Coventry (Multi User, PIPP/EPRR). Automotive sector at Stirling Park (March 2017), later seconded to the Launch Team (go live), Aston Martin Lagonda (Gaydon), Delphi After Market (Fradley Park), KFC (Rugby), Plastic Omnium (Hams Hall), 3M Hubbing (DIDC1), Hams Hall automotive Logistics. Completed the following internal courses: CSCS (Certified Supply Chain Specialist) and CSCM (Certified Supplied Chain Manager) and H & S risk management, Internal audit course.

Total responsibility for line side KPI’s, misfits, line stops, part shortages, scrap & quality reviews

Fast paced (pick to track side 4 hours) sequence picking, kitting, delivery to line (142 personnel)

Warehouse Operations management, staff management, and the go to person for issue resolutions

Development of project plans to achieve cost effective contracts (closed / open book)

Development of action plans to produce enhanced process, crisis management, and procedural improvements, whilst getting buy in from the operational staff (colleague engagement) and senior management

Implementation and training out of OMS (Operations Management System), and CI projects (Gemba, Kaizan,5s, DMAIC, 5y’s), PD’s, process confirmations, process mapping. 1 to 1’s, Informal conversations, resource / productivity reviews.

Account management (open and closed book), budgetary control and profit sharing, KPI’s, (through put, goods in, goods out, total stock holding, inventory accuracy, pick rates, shipping costs, queries, customer complaints.

Discipline investigations and actions, grievance management, Union negotiations / consultations, time management, absence management, productivity, manpower resource planning to meet OTIF deliveries

Quality management system site ownership, Internal / external audit (qualified), CAPA, 8D’s, GMP, and GDP trained (LS), ISO 14001, H&S, SLAM alerts, Safety Conversations, safe working initiatives and practices

Implementation and tracking of the site improvement plan through CI initiatives and profit share, performance management, and engagement.

Nov 2013 ~ Apr 2015 Operations Manager, The Yearsley Group, Birmingham (company restructure forced termination)

Leading the Aldi frozen food operation within the company (42,000 pallet spaces), maintaining 100% customer service level in distributing 45,000 cases daily (800 pallets), picking and shipping food products to Aldi depots country wide.

Managing a 24/7 operation, 4 shift managers, 12 team leaders, 12 admin staff, and 80 warehouse operatives (pickers, checkers, replenishment personnel, loaders, hygiene operatives etc), mentoring and training.

Daily management of distribution forecasts and manpower scheduling, updating the transport diary insuring trailer availability, inventory investigations, incorrect stock locations, short orders, best before, and damaged stock issues.

Oct 2003 ~ Jul 2013 Supply Chain Specialist, Fisher Clinical Services (UK)

Joined company as a picker / packer and QA associate. Cold shipment specialist, using specific cold / controlled ambient

pack out instructions, temperature controlled transport and distribution procedures for clinical drugs, adhering to

dangerous goods / controlled drugs, and import / export regulations.

Later managed the supply chain department.

Direct management of the warehouse staff at the Crawley site (19,000 pallet spaces) responsible for the booking in of non clinical material (controlled temperature shippers, caps, bottles, foil, film, etc), and locating into available warehouse space, as well as 3PL storage and call off, QA approval, ensuring GMP / GCP standards, and SOP’s are followed.

Inventory control achieving the highest possible stock turns, just in time (JIT), reporting on potential stock outs, initiating cycle count / lost stock investigations when required, continuous improvement (Six Sigma, DMAIC, DMADV)

Working closely with the project management group for new clinical study set up’s, country / client / protocol specific distribution forecasts with the view of achieving on time in full (OTIF) deliveries at all times.

Working with the warehouse teams to optimise storage space, analysing and reporting on excess, slow moving, expired, and obsolete stock, triggering disposal, or to affect supplier refunds where possible.

GMP Logistics management maximising cost effective transport requirements / freight charges and bulk temperature controlled global movements, also minimising courier waiting and loading times through outbound shipment segregation.

Reporting on late / incomplete deliveries, and distribution, supplier quality assurance reporting, temperature excursion variances, deviations, and investigations, root cause analysis, and completing corrective action reports where required.

Dec 1989 ~ Oct 2003 Financial Services Industry UK and South Africa

Practice head at Ian Lloyd Associates (Zurich Advice Network), previously with Inter-Alliance, Canada Life, Abbey Life.

Full financial planning new and existing clients, Corporate and individual financial planning, and advice sign off.

Researching of investment funds through the Morningstar performance tracking system.

Simon Griffiths & Associates Ltd. (South Africa) (Managing director). Employing financial consultants, and

secretarial staff, servicing over 2000 clients.

Previous companies: Sanlam, and Liberty Life at senior consultant level.

Jan 1985 ~ Dec 1986 Corporal, Technical Services Corps, South African army (National service)

Awarded the Presidents armed forces medal for services to the Republic. Promoted to full Corporal after 12 months and became section head of the armoured troop carrier rebuild workshop. Responsibility for 20 mechanics (permanent and national service personnel). Planning of repairs and strip down of armoured troop carriers. Scheduling reconditioning of components, rebuilt for return to operational areas (Angola). Later seconded to the special reconnaissance division as a sniper, and regularly took part in engagement activities.

Sep 1981 ~Dec 1989 Workshop Manager, Case International Ltd (South Africa)

Joined as an Earth moving equipment mechanic apprentice, later promoted to design, application engineer (Hydraulics).

Promoted to workshop manager, overseeing 18 mechanics and electricians. Scheduling of repairs and maintenance of

equipment, whilst offering technical advice / expertise to construction / mining division.

Jul 1979 ~ Sep1981 Tool Maker Technician, Hellermann Deutsch (UK)

Apprenticeship, made redundant once qualified.


Spending quality time with friends, and family, pub quizzing, travelling, refereeing in the Midlands Football League.

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