Contact Details Customer Service
Resume:
CURRICULUM VITAE OF ABONGILE BEYI
Abongile Beyi
Samora Machel
Mitchells Plain
7785
adb9sy@r.postjobfree.com
Nationality : South African
Marital Status : Single
Criminal Record : None
Health : Good
Linguistic Abilities : English (Speak, Read, Write)
: Xhosa (Speak, Read, Write)
: Afrikaans(Speak, Read, Write)
ID Number : 921**********
Current Occupation : Debtors Clerk at Kuyasa Fund
Availability : Immediately
SCHOOL QUALIFICATIONS
School : AMS Sityana high School
Highest Grade : Matric
Subjects : Xhosa, English, Accounting,
Business Studies, Economics,
Mathematics, Life Orientation
ADDITIONAL QUALIFICATION
School : College of Cape Town
Qualification : Business
Subjects : Introductory Accounting N4,
Management Communication N4,
Computer Practice N4,
Entrepreneurship and Business
Management N4
EMPLOYMENT HISTORY
DMJ Transports
Cabin Attendant: August 2013 – March 2014
Reason for leaving: End of Contract
Greeting passengers as they enter and exit the bus
Provide an exceptional level of customer service to passengers during their trip, while ensuring their comfort and safety, of course with a “happy and helping way” attitude
showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
serving meals and refreshments
checking the condition and provision of emergency equipment and information for passengers.
Kings Way College
Receptionist: May 2014 – October 2014
Reason for leaving: End of Contract
Serves visitors by greeting, welcoming, and directing them appropriately..
Notifies company personnel of visitor arrival..
Maintains security and telecommunications system
Resolve problems or complaints within scope of the work area.
Assist with any duties required by management in the quest for client service excellence.
Provide highest level of prompt and friendly client service.
Render services in mobile units where required.
Assist with any duties required by management in the quest for client service excellence.
Provide highest level of prompt and friendly client service.
Render services in mobile units where required.
The Kuyasa Fund
Debt Collection and Customer Service
: September 2015 – until Present
Improve debt recovery within the organization.
Ensure monthly age analysis and report to management on the progress within the debt unit.
Developed and maintain debt policy .
Process debt agreement & debt transactions .
Handle telephone enquiries.
Prepare transaction maintenance form.
Capture debt on debt suspense account .
Clear debt suspense account up to a nil balance monthly.
Maintaining debtors files and supporting documentation
Supply input to the annual budget process and highlight monthly fluctuations SKILLS AND KNOWLEDGE OBTAINED
Acting with the highest ethical standards, and always treating others fairly & with respect.
An approachable & professional manner.
Having a strong sense of urgency..
Effectively maintaining interpersonal relations & diplomacy with people..
A hands on individual who leads by example.
Public Finance Management Act, Municipal Finance Management Act, Debt Management policy, Treasury Regulations, Practice note and Batho Pele Principles
Communication: Presentation, writing essays and reports, conducting and writing minutes in meetings, and Contact Centre Competence.
Computer Literacy: MS Word, MS Excel, MS Access, MS Publisher, MS PowerPoint, MS Photo Editor, MS Outlook, Internet, BAS, Oracle, & GroupWise
Research: Conducting interviews for projects, research from libraries, and obtaining information from internet.
Time Management: Finishing tasks in time to meet deadlines. REFERENCES
Name : Nomasko Sibizo
Company :The Kuyasa Fund (Team Manager)
Contact Details : 021-***-****
Name : Nomangesi Gxekwa
Company : DMJ TRANS (Team Leader)
Contact Details : 021-***-****
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