PHILIPS DEXTER VICTOR **/**, Nermai Nagar,

*nd Street,

Kolathur,

CHENNAI – 600 099. MOBILE: 044+91-875*******

Email: adb9r5@r.postjobfree.com

Objective

A customer oriented, enthusiastic and persistent professional with diversified experience in achieving customer satisfaction as well as meeting or surpassing company expectations possessing.

Summary

A good Experience of over 11 years in the field of Printing & Pre-press Industry PLUS more than 14 Plus years of experience in Repro artworks building for packaging industries (Assembly department). Overall 25 PLUS years of experience in Customer Relationship, Production & overall Operations.

At present working as Operations Manager (Print) in an Multi-National Company where I am responsible for Brand Imaging, Account management and entire production studio for delivering artwork builds with consistency, retaining the Brand Image of a product with RFT (right first time) Strong business development and leadership highly skilled in Marketing Management, Print Management, Customer Insight, Fast-Moving Consumer Goods (FMCG), Print Ready files for Packaging and Marketing Services..

Personality Traits

Confident and an Optimistic Attitude.

Ability to arrive at independent decisions.

Ability to convince customers and resolve issues.

Experienced in preparing reports and documentation.

Expertise in managing the necessary business relationship and organizational structures.

Excellent communication with analytical skills.

Excellent in providing customer services.

Goal oriented and self-motivated.

Strong persuasive skills.

Ability to handle high work pressure situations and multi-tasking skills.

Demonstrated excellence in organizing various events.

Powerful leadership skills with strong ability to manage and motivate employees.

Excellent written and verbal communication skills.

Effective time management, planning and organizational skills.

Computer knowledge

Well versed in basic use of computer

MS Office

Acrobat Professional

Outlook

Internet savvy

Key Responsibilities Handled

Handling of corporate overseas clients countries like Malaysia, Shanghai, China, Singapore, UK, Canada & America.

Working in liaison with Client Service team in the studio helping them in best possible manner to maintain good customer relationship & communication with existing clients and exceed expectation.

Managed entire Client Service team, Operators & Quality control team in key areas.

Reporting directly to the Senior Leadership Team and also handling escalation both Internal & External.

Contributed as a member of the Operation Team in streamlining the processes and made sure all procedures and SOP are well followed especially when new client transitions.

Ensuring all relevant documents & guidelines are available from clients end for production team to perform their task to deliver quality artworks with no compromise and RIGHT FIRST TIME.

To ensure all new tools, plug in, software and other required facilities are organized for production to perform their duties.

Preparing team reports related to their performance, measuring and cascading to the team members on weekly basis.

Responsible for managing the work inventory and allocating work to Operators in their shifts on daily basis.

Managing the workflow of entire project along with client services team to production/Quality control and then back to client service team to ensure the jobs are delivered with quality on time.

Monitoring weekly/monthly Invoices are prepared in timely manner and validate before submitting to client for P.O and ensure the billing are closed by Finance team each month.

Following up with client service team on WIP (work in progress) the list of jobs and co-ordinate with client by ensuring all completed jobs are closed for billing in timely manner.

Interacting with customers to provide them with all information to address issues regards with jobs and submitting accurate data whenever requested by clients.

Managing regular review sessions with the CS/PA/QC team on ERRORS (Internal & External) on weekly basis with help of the Quality Investigation report capturing the root cause and make them understand the importance of the issues and derrive preventive actions which are shared with client as well.

Conducting process improvement session for entire client service, production, QC team and encouraging them to take initiatives to improve client confidence for betterment of handling projects.

Handling of leave clashes within team and make sure production do not get affected at any cost by pre-planning of employees leaves.

Organizing training session for all new employees on account knowledge, SOP, and other necessary tools used for building the artworks as per briefs.

Play an important role for the improvement of productivity which had increased business volume and further new clients

Tools Known

BLUE

Acrobat PDF Compare

TVT (Text verifying Tool)

Info forma

Copy Compare

Dynamic Content

Variables

Tornado

Scribe door

Achievements

Multiple trips to Malaysia (Penang) & UK for new client transition.

Successful transition of new overseas clients like Microsoft, Unilever & TESCO.

Was always recommended for new client transition and Achievements during initial stage of the process as a Good team player.

Received appreciation mails from Higher Superiors & Clients on my outstanding performance.

Proud to say being one and only employee worked with maximum numbers of clients in SCHAWK communicating with multiple location especially for successful account transition of new clients to Chennai.

Work Experience

Started my Carrier in 1993 as a Checking Artist (Quality Controller- Manual) worked for two years in M/s. BEE VEE GRAPHIVS PVT LTD., (Prasad Process Group, Chandamama Publication) CHENNAI.

Later was promoted as Client Service Executive in the same company for another two years’ experience (1995- 1997).

Was given also the responsibility of approving offset printing wet machine proofs considering my gained Printing knowledge

Worked as a PRODUCTION HEAD with M/s. BEE VEE GRAPHIVS PVT LTD., (Prasad Process Group, Chandamama Publication) CHENNAI and Heading the Pre-press department and Client Service dept. individually for 4 years. (1997-2001)

Later was promoted as a BRANCH HEAD with M/s. BEE VEE GRAPHIVS PVT LTD., (Prasad Process Group, Chandamama Publication) CHENNAI looking after the entire operations on day to day activities for past 3 years (2001-2004), having overall 11 years of experience in same company in Pre-press industry.

In 2004 I had received an opportunity to work in a Multi-National Company with M/s. SEVEN WORLD WIDE., Chennai as Client Service Executive which was acquired by SCHAWK INDIA PVT LTD., in 2005.

Worked for 3 years as Client Service Executive with M/s: SCHAWK INDIA PVT LTD., handling Life Sciences clients (Pharma jobs) from UK (Newcastle) Onsite clients like Dow AgroSciences, Sanofi, Merck Shape Dome (MSD), Pfizer, AstraZeneca, Biogen, Shire, booking in jobs and coordinating with production & QC and made sure to deliver back quality artworks to client as expected.

Later was promoted as a Client Service Team Leader with M/s: SCHAWK INDIA PVT LTD controlling around 10 CSR as team strength by handling new clients like LeapFrog, Staples from U.S onsite for 1 year which was another success story working with BLUE tools to receive and deliver artworks to client.

Continued with additional new clients as Client Service Team Leader with M/s: SCHAWK INDIA PVT LTD., handling NESTLE client from UK (Manchester) Onsite coordinating via BLUE. It was a challenging client servicing REPRO artworks of many different brands till 2008.

In 2008 year end had travelled to Malaysia (Penang) for transition of new direct client MICROSOFT and was servicing the client successfully working as a Project Manager with M/s: SCHAWK INDIA PVT LTD., with support of my CSR, Production & QC team for 1 year (2009-2010).

Worked for another 3 years as Project Manager with M/s: SCHAWK INDIA PVT LTD., handling UNILEVER clients from 11 regions locations like (China, Japan, India, Manchester, Antwerp, Brazil, Turkey, Durban (SF), Mexico, Stamford, Canada) coordinating via BLUE. It was a challenging client servicing REPRO artworks for different categories like Laundry, Ice Cream, Hair Care with 2D/3D renders.

In 2013 September had travelled to UK (Welyen Garden City) and worked as a Project Manager for TESCO client handled jobs directly for 3 months as a plan of account transition to Chennai studio was scheduled later.

Worked as Account Manager (2014-2016) with M/s: SCHAWK INDIA PVT LTD handling another challenging role transiting new client Coca-Cola from UK (Manchester) Onsite coordinating with all European 36 regions like (Poland, Italy, Switzerland, Austria, Greece, Albania, Bulgaria, Croatia, Bosnia & Herzegovina, Slovenia, Czech, Slovakia, Estonia, Latvia, Lithuania, Baltics Cluster (Estonia, Latvia, Lithuania), Hungary, Romania, Moldova, Serbia, Montenegro, Kosovo, Macedonia, Benelux, France, Nordics-Sweden, Nordics-Denmark, Nordics-Finland, Nordics-Norway, Great Britain & Ireland) AND Middle East delivering artworks by servicing REPRO artworks & 2D/3D renders.

Worked as Account/Production Manager (2016-2018) with M/s: SCHAWK INDIA PVT LTD transited new client Unilever handling Personal Care, Oral Care, Laundry, Dressing (foods), Colgate Palmolive, Pladis/KP from Leeds MBS Onsite coordinating with all Project Managers by servicing REPRO artworks & 2D/3D renders.

Worked as Account/Production Manager with M/s: SCHAWK INDIA PVT LTD helping our Shezhen MBS Onsite team & Schawk Mexico Onsite with overload (spill over) coordinating along with Project Managers handling Unilever Laundry jobs delivering artworks & 2D/3D renders.

Worked as Account/Production Manager with M/s: SCHAWK INDIA PVT LTD with Antwerp Onsite on Heinz Kraft clients for entire Europe & UK regions coordinating with Project Managers delivering artworks, Repro, final despatches & 2D/3D renders.

Effectively Leading a team of 100 PLUS employees in production/Quality Control/Client Services team in different shifts with support of my Team Leads and Assistant Managers.

Worked as Packaging Production Head (2018) with M/s: Diadeis SGSco Packaging, Port Louis, Mauritius recently transited new clients like Philips, Kelloggs, Mondelez International from UK regions, handling with local set up of Production / QC / Project Management team of 80 PLUS in Mauritius studio.

Currently working for M/s: Williams LeaTag Company (2019) as Operations Manager (Print) controlling Artwork Adaptation, Artwork build & Packaging team servicing multiple overseas clients across globe being responsible of daily operations, Right First Time, Quality, Productivity, Initiatives, Cost, Development and Learning, Resourcing and planning.

Academic Qualification

PASSED X STANDARD at St. Mary’s Anglo-Indian Higher Secondary School, Chennai (1991).

Technical Qualification

Diploma In Printing Technology (Government) 3 years at Salesian Institute of Graphic Arts, Chennai (1991-1993).

Academic Qualification

Bachelor of Business Administration (BBA).

PERSONAL PROFILE

Name : Philips Dexter Victor

Father’s Name : Eugene Anthony Philips

Date of Birth : 03.05.1974

Sex : Male

Marital Status : Married

Nationality : Indian

Religion : Roman Catholic

Community : Angelo-Indian

Languages Known : English & Tamil

Passport Number : L3032751 (Expiry 07/08/2023)

PAN Number : AIBPP5097R

PLACE : Chennai SIGNATURE

DATE :

(PHILIPS DEXTER VICTOR)

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