Supervisor/ Teller/Customer Service Executive Mob: 058*******,Visa- Visit, Dubai UAE . E-Mail: email@example.com
An exceptional professional who has a wide scope of client base and networks; has exposure to running an account, look at reports, read the press from different countries, and notably, fritter time on the phone; has a good grasp of the current trends in trading and currency exchange; knowledge in special projects as needed to support the compliance to department and business growth; has conferred with internal development team to design and utilize surveillance reports after determining criteria derived from policies and business requirements; has been involved in the monitoring accurate, systematic and updated compliance records and documentation consistent with each department’s needs.
Admirable experience in managing profitable trade in foreign exchange
Exceptional knowledge of foreign currency deposit product
Remarkable knowledge of financial theory
Outstanding ability to maintain record of foreign exchange products
Immense ability to multi task and prioritize activities
Working knowledge in Microsoft Office applications, esp., Excel
Sound skills to implement all foreign exchange transactions
Ability to provide good customer services
Cashier Operations, Remittance Asst,
WPS Asst. Customer Service Executive
Customers Loyalty Card Or Gold Card Creations
Multi Currency Travel Card, E Dhiram Redg. Reload.
Forex Dealer,Compliance Officer
Commercial & Global Telex Transfers
Branch In-charge Jebel Ali, Dubai
WALL STREET EXCHANGE
Personal and Corporate Client Account openings. Branch Operations,Head Cashier
Since 2013, Wall Street, a member of Emirates Post Group Holding, has been providing a wide range of foreign exchange, money transfer and related services in the region.
CASHIER/ CUSTOMER SERVICE EXECUTIVE:
( EMPOST GROUP HOLDINGS)
Dec 2011 –Aug 2018
Exchange foreign currency to local currency or any currency
Excellent communication and presentation skills
SUPERVISOR : 2014 to 2018
Educate customers about products as well as cross selling etc.
Generating sales leads that develop into new customers
Follow communication procedures along with guidelines and policies
Handle customer complaints; provide appropriate solution with time limits.
Handle WPS processing system and distributing salaries for the employers
Educate the customer for open corporate account and personal
accounts along with quotes interactive rates and charges Preparing of Commercial TT “s and personal overseas payment as well as account transfers.
Cross selling products such as miscellaneous other payments over the
Dealing & Booking Multi Currency TT Rates & FC Rates Monitoring Recanceling, Non Payment, Cancellations, amendments, call back funds, currency tallying, authorizing cheque cleard transactions, execution of TT.
Conduct corporate visits to source new clients
Client on boardig KYC on client, field visit, submit documentation for compliance approval
Overall supervision of all activities related to cash in the branch. Tracking FC Margin on sale and purchase of currencies.
Training newly joined cashiers
Follow up to ensure resolution keep records of customer interactions process customer accounts and file documents.
Educate the customer for open corporate account and personal accounts along with quotes interactive rates and charges
Verifying the profit and loss report.
Achieving branch targets which is set by the management. Verifying the cashier’s cash while they closing their counters. Maintenance Miscellaneous Product Stock
Tallying the day end report like western union and draft. Submitting daily and fortnight report of Purchase and Sales to area manager and Sending Branch day end confirmation mail to higher management.
Build sustainable relationships and trust with customer accounts through Open and interactive communication
Handling the Customer enquiry and compliance issue if any related corporate as well as retail customer..
Following anti money laundering systems as well as central bank rules and procedures.
Coordinating with marketing team for lead the business growth.
Cash Desk Clerk Naif Deira, Dubai
AL GHURAIR INTERNATIONAL EXCHANGE AUG 2008 – Sep 2011
Al Ghurair international Exchange was involved in Buying, Selling & Trading of Foreign Currencies.
Remittance like TT, instant Draft, Western Union, Instant cash EZE TOP.
Buying and Selling of foreign currencies Preparation of Vouchers
Maintenance Main cash and Petty cash book.
Monthly Inward, Outward (remittance & trade) reporting to UAE central Bank.
Educate customers about Exchange products.
Bachelors Degree in Commerce [B.com], Bangalore University, 2005
Operating System : IBM AS400, Symex
Applications : Microsoft Office [Word, Excel, Power point]
Awards & Affiliations:
Certified by government of UAE for Anti Money Laundering in the year 2009
Won “EXCELLENT CUSTOMER SERVICE” thrice & “Best Branch of Year 2013”
Date of Birth : 20/02/1984
Nationality : Indian
Marital Status : MARRIED
Languages : English, Hindi, Urdu, Arabic (basic) Tamil, Malayalam.
Available on request.