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Customer Service Executive

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
4599
Posted:
March 12, 2020

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Resume:

Supervisor/ Teller/Customer Service Executive Mob: 058*******,Visa- Visit, Dubai UAE . E-Mail: adb9pj@r.postjobfree.com

Summary:

An exceptional professional who has a wide scope of client base and networks; has exposure to running an account, look at reports, read the press from different countries, and notably, fritter time on the phone; has a good grasp of the current trends in trading and currency exchange; knowledge in special projects as needed to support the compliance to department and business growth; has conferred with internal development team to design and utilize surveillance reports after determining criteria derived from policies and business requirements; has been involved in the monitoring accurate, systematic and updated compliance records and documentation consistent with each department’s needs.

Highlights:

Admirable experience in managing profitable trade in foreign exchange

Exceptional knowledge of foreign currency deposit product

Remarkable knowledge of financial theory

Outstanding ability to maintain record of foreign exchange products

Immense ability to multi task and prioritize activities

Working knowledge in Microsoft Office applications, esp., Excel

Sound skills to implement all foreign exchange transactions

Ability to provide good customer services

Professional Experience:

Cashier Operations, Remittance Asst,

WPS Asst. Customer Service Executive

Customers Loyalty Card Or Gold Card Creations

Multi Currency Travel Card, E Dhiram Redg. Reload.

Forex Dealer,Compliance Officer

Commercial & Global Telex Transfers

Branch In-charge Jebel Ali, Dubai

WALL STREET EXCHANGE

CENTRES LLC

Personal and Corporate Client Account openings. Branch Operations,Head Cashier

Branch In-Charge

Since 2013, Wall Street, a member of Emirates Post Group Holding, has been providing a wide range of foreign exchange, money transfer and related services in the region.

CASHIER/ CUSTOMER SERVICE EXECUTIVE:

( EMPOST GROUP HOLDINGS)

Dec 2011 –Aug 2018

R esponsibilities:

Exchange foreign currency to local currency or any currency

Excellent communication and presentation skills

SUPERVISOR : 2014 to 2018

Responsibilities:

Educate customers about products as well as cross selling etc.

Generating sales leads that develop into new customers

Follow communication procedures along with guidelines and policies

Handle customer complaints; provide appropriate solution with time limits.

Handle WPS processing system and distributing salaries for the employers

Educate the customer for open corporate account and personal

accounts along with quotes interactive rates and charges Preparing of Commercial TT “s and personal overseas payment as well as account transfers.

Cross selling products such as miscellaneous other payments over the

Counter.

Dealing & Booking Multi Currency TT Rates & FC Rates Monitoring Recanceling, Non Payment, Cancellations, amendments, call back funds, currency tallying, authorizing cheque cleard transactions, execution of TT.

Conduct corporate visits to source new clients

Client on boardig KYC on client, field visit, submit documentation for compliance approval

Overall supervision of all activities related to cash in the branch. Tracking FC Margin on sale and purchase of currencies.

Training newly joined cashiers

Follow up to ensure resolution keep records of customer interactions process customer accounts and file documents.

Educate the customer for open corporate account and personal accounts along with quotes interactive rates and charges

Verifying the profit and loss report.

Achieving branch targets which is set by the management. Verifying the cashier’s cash while they closing their counters. Maintenance Miscellaneous Product Stock

Tallying the day end report like western union and draft. Submitting daily and fortnight report of Purchase and Sales to area manager and Sending Branch day end confirmation mail to higher management.

Build sustainable relationships and trust with customer accounts through Open and interactive communication

Handling the Customer enquiry and compliance issue if any related corporate as well as retail customer..

Following anti money laundering systems as well as central bank rules and procedures.

Coordinating with marketing team for lead the business growth.

Cash Desk Clerk Naif Deira, Dubai

AL GHURAIR INTERNATIONAL EXCHANGE AUG 2008 – Sep 2011

Al Ghurair international Exchange was involved in Buying, Selling & Trading of Foreign Currencies.

R esponsibilities:

Remittance like TT, instant Draft, Western Union, Instant cash EZE TOP.

Buying and Selling of foreign currencies Preparation of Vouchers

Maintenance Main cash and Petty cash book.

Monthly Inward, Outward (remittance & trade) reporting to UAE central Bank.

Educate customers about Exchange products.

Education Credential:

Bachelors Degree in Commerce [B.com], Bangalore University, 2005

IT Skills:

Operating System : IBM AS400, Symex

Applications : Microsoft Office [Word, Excel, Power point]

Awards & Affiliations:

Certified by government of UAE for Anti Money Laundering in the year 2009

Won “EXCELLENT CUSTOMER SERVICE” thrice & “Best Branch of Year 2013”

Personal Info:

Date of Birth : 20/02/1984

Nationality : Indian

Marital Status : MARRIED

Languages : English, Hindi, Urdu, Arabic (basic) Tamil, Malayalam.

References:

Available on request.



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