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Desktop Support Engineer

Namakkal, Tamil Nadu, India
March 12, 2020

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S.PRIYADARSHINI Mobile: +91-994*******


Looking to secure a Database Administrator position with an organization that will allow an individual with exceptional technical and communication skills to benefit the company.

A driven professional with around 4+ years of rich experience in Information Technology, presently providing services to clients. Technically sound in Database Administration



Database Management Systems – MSSQLSERVER2016/2012/2008

Basics Database Utilities - Enterprise Manager, Query Analyzer, SQL Server,SSIS

Programming Language MS-SQL

Administration of MS-SQL


SQL Server Management Studio.

Operating Systems: Windows 2000/ 2003,7,8 &10/ XP

Cloud Services

DB Administrator in Team Computers [P] Ltd 2017-Sep to Present

Client – TVS Supply Chain Solutions Limited (Formally TVS Logistics Services Ltd)

Involve Query Deployment in cloud AWS servers.

Implemented database refresh using full export for table level and full database defragmentation, resulting improved performance and effective space management.

Query optimization & performance tuning.

SQL Maintenance plan & job schedule creation.

Data base (backup & restore, transaction log backup).

Created new database for the customer and export other monitoring scripts.

Date base & table movement.

SQL mail configurations.

Handled User Management (Creation, Deletions & Modification of Logins, Roles and assigning necessary permissions)

SQL database growth monitoring (IDF & MDF)

Involved in performance monitoring and tuning of the database.

Window task schedule creation.

DB maintenance’s activity.

DB and log files shrinking

Production database support and issue resolution

Monitoring CPU and Resource Utilization

SSIS package deployment

Implemented database backups and supported for disaster recovery using Always on high availability. Developed technical documentation for disaster recovery.

Responsible for Load and Performance testing of the database servers and application servers.

Sr.Executive in Resolve IT Solutions Pvt Ltd 2016-Jul to 2017-Aug

Client – TVS Supply Chain Limited (Formally TVS Logistics Services Ltd)

Data extract via SQL Data Base and sharing the data to various operations.

Application support, Bug Fixing, SLA Management.

Managing IT related accounts management like Email, ERP & Other products.

Handling the Service Desk Team & Monitoring the as per agreed SLA’s

Monitoring SMS gateway server on daily basis.

Incident follow ups and closure. Weekly & Monthly report sharing the management.

Incidents handling on daily basis.

Time and Attendance capturing in various projects and submit to respective management.

Tools – JIRA (Project Management Software), Manage Engine, Sapphire

Helpdesk Executive in Precision Informatics (M) Pvt Ltd 2015-Aug to 2016-Jun

Client – TVS Supply Chain Limited (Formally TVS Logistics Services Ltd)

Application Support in ERP System.

Handling ticket allocation and assigning process in PAN India

Preparing reports and submitting to the management.

Providing solutions to end user.

Extracting the data from SQL server and share to the respective end user.

Handled Desktop Support, Networking, Database and Wintel through remote support.

Adhering the customer SLA.

Technical Engineer (Trainee) – HCL Info Systems Ltd 2010-Oct to 2011-Apr

Servicing Mother boards of Desktop and Laptop.

Replacing the components.

Testing & Repairing

Quality check the hardware components.

Excellent Knowledge SQL Server and Excellent Data Analysis and orientation

Excellent Presentation Skills, Knowledge of Service Management standards (e.g. ITIL)

Has strong process orientation and Strong and timely decision-making skills

Excellent communication skills and experience working with diverse cultures

Advanced diploma in computer hardware & networking.MCSA Certified.

VLSI Application in Industries at (NSIC).

Bachelor of engineering in ‘Electronics & Communication’ – Duration (2011-2014) (70%), St. Peter’s College of Engineering (Affiliated by Anna University) Chennai.

Personal Details:

Name : Priyadarshini.S

Father’s Name : Sowrirajan. S

Date of Birth : 27th December’91

Place: Chennai [S.Priyadarshini]

Experience Summary


Professional Experience

Key Skills

Educational Qualification

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