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Employee Relations Front Office

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
March 12, 2020

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Resume:

ANA MARIA DE SOUZA

AL NAHDA *, DUBAI – UAE

Mobile: +971**-*******/ 055-*******

E-Mail: adb9fo@r.postjobfree.com

HUMAN RESOURCE ASST. /GENERALIST/PAYROLL ADMINISTRATOR HR SKILLS

CAREER CHRONOLOGY

ASWAAQ RETAIL LLC – DUBAI, UAE

HUMAN RESOURCE ASST. /GENERALIST /PAYOLL ADMINISTRATOR – APR, 2019 TO AUG 2019 TEMP. ROLE

An organization having community malls & supermarkets specifically catering to the local community all over UAE

- Payroll preparation for 500 plus employees end to end.

- Administered onboarding activities for new hires attending new employee orientation

- Maintaining Employee records in HRMS – 500 plus employees

- Visa applying and visa cancellation along with maintaining expiry records of visas/ labor details, DM cards. Processing and taking caution of other legal issues with the PRO.

- Dealing with employee grievances and implementing corrective actions.

- Preparing employment offer letters of selected staff and finished their mandatory documentation requirement.

- Attending employee helpdesk issues/ request & resolving the same in a timely manner

- Preparing Salary certificates/Salary transfer letters, NOC’S for visa travel as easily as for driving license, employments letters and circulars/memos, increment/promotion letters etc. as per the requisite of the employees & management

- Fully versed with the UAE Labor Law, played a major role in resolving employee conflicts;

- Responsible for sourcing CV's of Junior to mid-tier executives from head hunters and arranging consultations with the HR Manager, Sales managers and section heads.

- Maintain employee personnel files and to ascertain adherence to Labor Law

- Administrate annual leaves, leave pay and necessary travel arrangements/travel allowance.

- Managed group health insurance – addition & deletion of members. Keeping a record of resigned employees/new members.

- Coordinated with events and programs to encourage employee health.

- Exit interviews and keeping track of necessary end of service benefits at the time of expiration of employment/resignations.

AL MADANI GROUP OF COMPANIES LLC – DUBAI, UAE

HUMAN RESOURCE EXECUTIVE/ASST. / PAYROLL ADMINISTRATOR – SEPT, 2005 TO DEC, 2018 A Medium Sized Retail Fashion And Food Industry Holding Retail Rights For Fashion Brands MUSTANG, PITTER PATTER, CAROLINA BOIX, CATIMINI AND Food Outlets Like CHARLEY’S GRILLED SUBS & RESTS., Bagel Bar

(Tea And Coffee House), Mono Confectionery, Al Barza Restaurant & Café (Emirati & Arabic Cuisine), Le Roy Rene Confectionary

Our Tailoring Division: Al Thwabl Al Watani Tailoring, Kandura ( traditional Arabic dress makers)

Certified Human Resources Management Professional (CHRMP) from American Certification Institute (ACI)

Extensive Background in HR Generalist Affairs, including experience in employee recruitment and retention, staff development, conflict resolution, HR records management, HR policies development and legal compliance

HR Department Startup Employee Relations Orientation & On Boarding Employment Law Dispute Resolution Performance Management Staff Recruitment & Benefits Administration Organizational Development Retention HR Program HR Policies & Procedures

Former Fashion brands of Al Madani Group of Companies LLC worked : Levis & Dockers®, Hang Ten®, Gas®, Chevignon®, Blush! & Food Outlets Like: WHITTARD Of CHELSEA ( Tea And Coffee House), Truly Fresh Juice Trading LLC

Key Responsibilities:

Training and development, performance monitoring and employee counseling

Interpret efficiently to the Unit Managers and employees, the policies and procedures, compensation and other beneficial programs.

Managing an effective employee recruitment program, keeping in mind the cost, job descriptions and person specifications, preparing job adverts, checking application forms, short listing, interviewing, reference checks and selecting candidates.

Developing HR Policies, advising on staff promotions and assisting with the day to day HR related queries.

Dealing with employee grievances and implementing disciplinary procedures.

Prepared employment offer letters of selected staff and completed their mandatory documentation requirement.

Prepared Salary certificates/Salary transfer letters, NOC’S for visa travel as well as for driving license, employments letters and circulars/memos, increment/promotion letters etc. as per the requirement of the employees & management

Promoting equality and diversity as part of the culture of the organization.

Fully versed with UAE Labor Law, played major role in resolving employee conflicts; assisting in Visa and visa cancellation processes and taking care of other legal issues with the PRO.

Responsible for sourcing CV's of Junior to mid-level executives from head hunters and arranging interviews with HR Manager, Sales managers and department heads.

Maintain employee personnel files and to ensure adherence to Labor Law

Administrate annual leaves, leave salary and necessary travel arrangements/travel allowance.

Reworked Health and Safety Policy for further benefit of the employees.

Planned and administered effective training programs with continuous improvement plans.

Managed effectively data records system for over 600 employees.

Coordinated on events and programs to promote employee wellness.

Administering payroll system and maintaining records related to the employee.

Updating the manpower at a constant manner and analyzing the overall turnover.

Re-designed company law in accordance with the employment law

Planned and conducted new employee orientation to foster positive attitude towards company objectives.

Exit interviews and keeping track of necessary end of service benefits at the time of termination of employment/resignations. Provide Verification of Employee letters.

Participated in Internal ISO Audit 9001: 2008 (QMS). THE SCAPE GROUP OF COMPANIES

REAL ESTATE & MINING INDUSTRY – 2000 TO 2005 – GOA, INDIA HUMAN RESOURCE & ACCOUNTS EXECUTIVE

Key Responsibilities:

Handled all office correspondence independently.

Coordinated with employee on all of their issues.

Coordinated with the Bank on account openings and other bank related issues pertaining to staff.

Prepared official memos and outgoing letters/mails for concerned departments.

Handled a busy telephone switchboard of 8 lines.

Handled client enquiries whilst maintaining client relationship and ensuring accurate customer service.

Maintained all the correspondence of the Director. Screened the Director’s calls and managed his busy schedule.

Scheduled inter-office and client meetings.

Prepared payroll of the Company staff after necessary checks and verifications.

Prepared Annual leave settlements and arranged the same.

Maintained Annual Leave records of employees.

Maintained complete employee database manually and electronically.

Devised creative and cost-effective incentive and morale-boosting programs that increased employee satisfaction and productivity.

Ensured the safe storage of important documents.

Handled the staff issues and grievances.

Maintained cash and cheque payments for all Company contractors and suppliers.

Handled all the major purchases of the Company.

Reconciled Bank Accounts.

Corresponded and coordinated with the Banks on various payments and loans.

Entered Invoice data, passed Journal entries and maintained company ledger.

Handled Petty Cash and arranged payments against vendor invoices.

Ensure proper coordination for the Finance Manager. SILENT RESORTS & HOTELS – GOA, INDIA

SECRETARY/FRONT OFFICE & ADMIN ASSISTANT – JUNE. 1998 – Dec.2000 Key Responsibilities:

MAIN DUTIES;

Provide administrative and clerical support, appointment scheduling, calendar management

booking & confirmation of hotel, air tickets, payroll management, monitoring employee database, handles correspondence, training of hotel staff.

Updating of personal files, filling leaves and other personal related files in the respective folders for all the employees.

Handled a busy telephone switchboard

RESORT ‘‘ LAGAO AZUL ’’ – GOA, INDIA

SECRETARY/FRONT OFFICE & ADMIN ASSISTANT – SEPT. 1997 – MAY.1998 Key Responsibilities:

Answering phone calls, dealing with enquiries and provide general information to customers, maintain client relation, scheduling meetings, preparing agendas & taking minutes of meeting, manage payroll, general administration,

Maintaining accurate records and files, time & attendance, stationary, office supplies,

Ensure stock of stationary and other office supplies at all times.

Dealing with incoming emails, faxes and post, often corresponding on behalf of the manager. SCHOLASTICS

GOA UNIVERSITY — Goa, India

Bachelor of Commerce (B.Com),

Goa Board of Secondary & higher Secondary Education – Goa

St. Mary’s Convent High School, Goa – India

AMERICAN CERTIFICATION INSTITUE — Lewes, Delaware, U.S.A Certified Human Resource Management Professional,

BLUE OCEAN ACADEMY — Dubai, U.A.E

Effective Interview Skills,

OTHER CREDENTIALS:

Diploma in Accounts and Tally 6.3

Diploma in Secretarial Practice

Diploma in Typing and Shorthand

Microsoft Suite, Windows OS, Internet

PERSONAL DETAILS

Languages known : English & Hindi, Urdu, Konkani, Marathi, Arabic/French (Basic read& write) Interest : Reading, Making Friends, Adventure

Visa Status : Residence Visa - immediate joining

Passport Validity : August, 2022

Marital Status : Married

Nationality : Indian

UAE Driving License : Expiring 23rd March, 2025



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