SEMIRA YOHANNES DEBRU

Calgary, AB 587-***-**** adb9cy@r.postjobfree.com

SUMMARY OF QUALIFCATIONS

6+ years of experience in customer service Front-Line Customer Service Training

MS Word, Excel, PowerPoint and Outlook Point of Sale (POS) system

Physically fit and able to work for long hours

Healthy and capable of lifting heavy objects up to 50 Ibs Gains knowledge quickly and follows safety instructions

Simultaneously processes payments and returns, organizes merchandise, and satisfies customers

Collaborative team player with service-focused mindset

EMPLOYMENT EXPERIENCE

Restaurant Service Host & Waitress Bulange View Hotel, Uganda May 2018 – Jul 2019

Maintained a fast speed of service, especially during rush times

Delivered friendly and efficient service by suggesting menu items and educating guests about preparation methods for each item to ensure a pleasant dining experience

Fostered repeat business and a clientele of regular restaurant patrons

Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service to 30+ visitors/day, like 15 visitors each.

Appropriately suggested additional items to customers to increase restaurant sales

Housekeeper Bulange View Hotel, Uganda Sept 2017 – Jun 2018

Ensured all rooms are clean and neat to the company’s and client’s expectation

Provided superior guest service by positively interacting with guests and acting upon opportunities to assist

Conducted inventory to ensure adequate supply is maintained to meet current and future usage requirements

Implemented new cleaning processes and team strategies, reducing necessary man hours by 15 hours per week Sales

Associate Angel Fashion Clothing Store, Uganda Apr 2016 – May 2017

Provided personalized, premium service by promptly and in professional manner responding to customer questions and concerns Operated cash registers, managing financial transactions

Took initiatives to increase in store sales by solving customer complaints.

Proactively educated myself on product knowledge, campaign promotions and merchandising

Increased customer satisfaction by educating clients about products and maintaining high professional ethics

Receptionist Asmara Palace Hotel, Eritrea Oct 2013 – Mar 2016

Provided outstanding service by acting as the face of the hotel and treating every customer with respect and consideration

Reported any maintenance problems, safety hazards, accidents, or injuries to senior managers

Provided administrative and clerical support; Received and stored mail and packages

Coordinated meetings, catering and room bookings

EDUCATION

Front-Line Customer Service Training Calgary Immigrant Women’s Association, Calgary, AB 2020

High School Diploma 2007

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