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Customer Service

Longwood, FL
March 11, 2020

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Terri Crowell



University of Central Florida, Orlando, FL

Candidate for Bachelor of Sciences in Human Communication; Minor in Journalism

East River High School, Orlando, FL JUNE 2016


The Sanctum, Orlando, FL DECEMBER 2019 - CURRENT

Front of House: Server

·Delivered exceptional customer service to all guests by placing guests at first priority and providing an Unexpected Personal Touch (UPT). Actively discovered and promptly responded to guest needs.

·Maintained a calm demeanor during high volume pops or unusual events to keep restaurant operating to standard and to set a positive example for the team.

·Exhibited a positive, respectful, encouraging attitude. Acted with honesty, integrity, and confidence.

Longhorn Steakhouse, Orlando, FL JANUARY 2019 - DECEMBER 2019

Front of House: Server

Dillard’s, Oviedo, FL AUGUST 2017 – JANUARY 2019

Contemporary Director

·Maintained a beautiful section of contemporary fashion by merchandising new shipment once a week, marking down items twice a week, and changing all 25 mannequins once a week. Organized opening and closing duties. Delegated certain tasks to my contemporary associates in order to stay up to standard and continue to work efficiently.

·Served as a personal stylist for every woman who wanted to be her most beautiful self. Assisted customers with a positive, professional attitude and went above and beyond to make her leave with a smile and quality fashion.


Emerging Leaders Institute (Rollins College)

Member OCTOBER 2016 – MAY 2018

·Worked alongside an academic liaison to create a recycling action plan for the Rollins College Spring 2017 semester.

·Participated in an alternate Spring Break in Atlanta, Georgia volunteering with the Medici Project against Homelessness. Worked alongside 5 charities to combat poverty in Atlanta.

Yearbook AUGUST 2012- JUNE 2016


·Extended hours on campus (at least 3 hours per school day x4 years) to strategically, collaboratively, and diligently complete project deadlines on time in a detail-oriented manner.

·Recognized and reinforced individual and team accomplishments by using positive and constructive reinforcement and by collaborating with the yearbook teacher to find new, creative, and effective methods of recognition. Used leadership skills to help others reach their full potential in a fast paced environment.

Student Government AUGUST 2012- JUNE 2016

Student Body President

·Coordinated Freshmen Orientation (x4), Homecoming (x4), Pep Rallies (x12), District Meeting (x2), Rival-Thon Dance Marathon FTK (x2), 5K, and Blood Drive (x8).

·Served as District 3 Vice President during quarterly conferences under the Florida Association of Student Councils (FASC) with up to 40 schools in attendance.


Windows Suite, Adobe Suite, Customer Service, Authenticity, Professionalism, Flexibility

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