*** ******** ***, *** *-J Bronx, NY ***** 718-***-**** *adb9ah@r.postjobfree.com* Lourdes Mercado
Professional Goal
To work in an environment where I can showcase my professional skills. Support the company in all its endeavors, ultimately taking responsibility to the fullest extent of my professional ability.
Experience
Jan 26 2018 to Sept 10, 2019 Home Health Care Brooklyn, NY 11230
Community Liaison/Marketer
Visited Clinics, Hospitals and Nursing Homes, Half way homes, NYCHA, Senior Centers and Home visits to sign up pts. In charge of Manhattan/Bronx territory. F/U with all of the patients who were referred to me. Work from home to follow up with my patients/new clients. Search for new locations to sign up. *Workshops *Presentations *Marketing Fair Events *Served as an interpreter. Worked with many geriatrics pts. Attended sales meetings. Worked with pts who were interested in CDPAP Services. Worked with different insurances.
March 6, 2017 to Dec 1, 2017 Bronx District Attorney’s Office Bronx, NY 10451
Court Interpreter
Translate both written and verbal communication from English to Spanish and vice versa
Prepare translated transcriptions from Riker's Island, 911 call, crime cases and text messages
Provide interpretations as required by phone conferences and in-person interviews at the Domestic Violence, CAS,
Complaint Room, Grand Jury, Precinct, Hospital, and Video Statement Interpretations
Render court testimony on translations and interpretations performed
Proofread translations and provide feedback
Take telephone requests for Spanish-language services
Feb 8, 2016 to present MH Management Solution Corp Bronx, NY 10451
Customer Service Representative/Liaison
Draft letters for the corporation in English/Spanish. Assigned work to the handymen. Troubleshooting complaints which are posted on the Portal by the Tenants (seven days a week) handled the purchasing of appliances.
Thorough inspections of single-family homes, condos, town houses, villas, triplex, duplex and rental apartments
Sept 29, 2009 to Oct 3, 2013 Municipal Credit Union New York, NY 10007
Business Development Officer
Cultivate relationships with key personnel at existing Select Employer Groups to maintain
MCU’s position as a benefit to the company.
On-site presentations in Spanish/English to groups regarding our products and services, Promotions and participating in orientation sessions.
Coordination of on-site SEG visits, open houses and other activities to boost sales and membership
Identified, handled and resolved members complaints and worked on projects assigned by Management
Conducted financial literacy and table set-ups at Spanish SEG’s
Spanish liaison for the dept. producing and translating information to Spanish, letters, flyers.)
Identify SEG’s to receive targeted mailing, phone calls and assisted in development of marketing pieces
Recruited new SEG Groups for the Business Development Department
Represented MCU at event functions/perform public relations at Civic and Community events on the weekends
Visited Hospitals, Schools, Precincts, Correction Facilities, HRA’s, and other City, State and Federal Offices.
Assisted Business Development meetings in developing annual strategy plans in Net-working
Sales person for “The Business Development Department for 2012.”
Mar 1998 to Dec 2004 St. Peter’s Hospital Albany, NY 12208 Information Associate
Answered Nurse’s Unit incoming calls
Scheduled and coordinated diagnostic procedures
Collection of insurance & patient’s demographic information
Insurance verification/knowledge of various health insurances
Bed care center/ER duties and Oncology Unit and Respiratory Unit
Worked in multiple Unit Departments of the hospital
Spanish liaison for the hospital
Transcribed doctor’s notes into the nurses medication pamphlets
Sept 1995 to Nov 1997 Headquarters Plaza Hotel Morristown, NJ 07960 Director of Housekeeper
Managed and trained entire Housekeeping & Laundry Department Staff
Responsible for maintaining the department on a budget
Monitored Linen Inventories to maintain corrective linen levels
Prepared the schedules for the entire staff and the payroll
Inspections of all Public Areas and Guestrooms
Maintained open communications with other departments
Resolved guests arising problems while maintaining outstanding hospitality
Held weekly department meetings with all the staff
Coordinated daily work orders with special projects for the staff
Extensive training for Room Attendants, Housemen and Supervisors
Translation and presentation of hotel policies and regulations from English to Spanish
Performed Manager on Duty responsibilities when required
Presented with “The Award of Excellence.”
Sept 1990 to Sept 1995 The Regency Hotel New York, NY 10003
Assistant Housekeeper
In charge of the department on Saturday and Sunday’s
Worked closely with the Executive Housekeeper to maintain and ensure department functions ran smoothly
Handled situation problems with unionized employees
Assisted in coordinating the schedules for days off
Inspected guestrooms, public areas, corridors for quality control
Worked closely with Project Managers on guestroom renovations
Trained the Room Attendants and Housemen on cleaning protocols/special projects
Education
Secretarial of Science
Katherine Gibbs New York, NY
Nursing
Maria College of Nursing Albany, NY
General Courses (High School)
Luis Pales Matos Bayamon, NY
Skills
Microsoft Word, Outlook, ICD-9 Coding, Typing 50wpm
Fluent in Spanish (write, read and translate) phone contact, data entry, Knowledge in Collections