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Service Representative Sales

The Bronx, NY
55,000 to 60,000
March 11, 2020

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*** ******** ***, *** *-J Bronx, NY ***** 718-***-**** ** Lourdes Mercado

Professional Goal

To work in an environment where I can showcase my professional skills. Support the company in all its endeavors, ultimately taking responsibility to the fullest extent of my professional ability.


Jan 26 2018 to Sept 10, 2019 Home Health Care Brooklyn, NY 11230

Community Liaison/Marketer

Visited Clinics, Hospitals and Nursing Homes, Half way homes, NYCHA, Senior Centers and Home visits to sign up pts. In charge of Manhattan/Bronx territory. F/U with all of the patients who were referred to me. Work from home to follow up with my patients/new clients. Search for new locations to sign up. *Workshops *Presentations *Marketing Fair Events *Served as an interpreter. Worked with many geriatrics pts. Attended sales meetings. Worked with pts who were interested in CDPAP Services. Worked with different insurances.

March 6, 2017 to Dec 1, 2017 Bronx District Attorney’s Office Bronx, NY 10451

Court Interpreter

Translate both written and verbal communication from English to Spanish and vice versa

Prepare translated transcriptions from Riker's Island, 911 call, crime cases and text messages

Provide interpretations as required by phone conferences and in-person interviews at the Domestic Violence, CAS,

Complaint Room, Grand Jury, Precinct, Hospital, and Video Statement Interpretations

Render court testimony on translations and interpretations performed

Proofread translations and provide feedback

Take telephone requests for Spanish-language services

Feb 8, 2016 to present MH Management Solution Corp Bronx, NY 10451

Customer Service Representative/Liaison

Draft letters for the corporation in English/Spanish. Assigned work to the handymen. Troubleshooting complaints which are posted on the Portal by the Tenants (seven days a week) handled the purchasing of appliances.

Thorough inspections of single-family homes, condos, town houses, villas, triplex, duplex and rental apartments

Sept 29, 2009 to Oct 3, 2013 Municipal Credit Union New York, NY 10007

Business Development Officer

Cultivate relationships with key personnel at existing Select Employer Groups to maintain

MCU’s position as a benefit to the company.

On-site presentations in Spanish/English to groups regarding our products and services, Promotions and participating in orientation sessions.

Coordination of on-site SEG visits, open houses and other activities to boost sales and membership

Identified, handled and resolved members complaints and worked on projects assigned by Management

Conducted financial literacy and table set-ups at Spanish SEG’s

Spanish liaison for the dept. producing and translating information to Spanish, letters, flyers.)

Identify SEG’s to receive targeted mailing, phone calls and assisted in development of marketing pieces

Recruited new SEG Groups for the Business Development Department

Represented MCU at event functions/perform public relations at Civic and Community events on the weekends

Visited Hospitals, Schools, Precincts, Correction Facilities, HRA’s, and other City, State and Federal Offices.

Assisted Business Development meetings in developing annual strategy plans in Net-working

Sales person for “The Business Development Department for 2012.”

Mar 1998 to Dec 2004 St. Peter’s Hospital Albany, NY 12208 Information Associate

Answered Nurse’s Unit incoming calls

Scheduled and coordinated diagnostic procedures

Collection of insurance & patient’s demographic information

Insurance verification/knowledge of various health insurances

Bed care center/ER duties and Oncology Unit and Respiratory Unit

Worked in multiple Unit Departments of the hospital

Spanish liaison for the hospital

Transcribed doctor’s notes into the nurses medication pamphlets

Sept 1995 to Nov 1997 Headquarters Plaza Hotel Morristown, NJ 07960 Director of Housekeeper

Managed and trained entire Housekeeping & Laundry Department Staff

Responsible for maintaining the department on a budget

Monitored Linen Inventories to maintain corrective linen levels

Prepared the schedules for the entire staff and the payroll

Inspections of all Public Areas and Guestrooms

Maintained open communications with other departments

Resolved guests arising problems while maintaining outstanding hospitality

Held weekly department meetings with all the staff

Coordinated daily work orders with special projects for the staff

Extensive training for Room Attendants, Housemen and Supervisors

Translation and presentation of hotel policies and regulations from English to Spanish

Performed Manager on Duty responsibilities when required

Presented with “The Award of Excellence.”

Sept 1990 to Sept 1995 The Regency Hotel New York, NY 10003

Assistant Housekeeper

In charge of the department on Saturday and Sunday’s

Worked closely with the Executive Housekeeper to maintain and ensure department functions ran smoothly

Handled situation problems with unionized employees

Assisted in coordinating the schedules for days off

Inspected guestrooms, public areas, corridors for quality control

Worked closely with Project Managers on guestroom renovations

Trained the Room Attendants and Housemen on cleaning protocols/special projects


Secretarial of Science

Katherine Gibbs New York, NY


Maria College of Nursing Albany, NY

General Courses (High School)

Luis Pales Matos Bayamon, NY


Microsoft Word, Outlook, ICD-9 Coding, Typing 50wpm

Fluent in Spanish (write, read and translate) phone contact, data entry, Knowledge in Collections

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