Employee Relations Manager
Resume:
Profile
Able to work on own initiative and as part of a team. Proven leadership, Motivating teams to achieve their objectives. First-class analytical, Design and problem solving skills. Dedicated to maintaining high quality standards.
Professional Experience
Agu 2017
Jan 2019
Carlo Gavazzi - Oil and Gas Construction
Senior HR Manager HC 2000 staff – Direct Reports 6 / Indirect 40
Head of the Labor Committee managing its meetings discussing with the members all the labor needs and delivering the demands to the management acting as a liaison between the management and the employees.
Managing the Compliance Department making sure that all the standards, procedures and rules of the Clients are well applied across the company
Creating and Developing all HR policies and procedures as well as services across all divisions
Ensure efficient sourcing, developing, rewarding and retaining talent within the organization
Develop efficient solutions for sourcing problems and improving organizational capability through attracting best talent from the market.
Oversee the efficient running of payroll and maintaining a competitive compensation and benefits structure and career progression systems
Prepare, develop & review of employee manual, job analysis and job description
Implement and maintain compensation and benefits policies and practices.
Develop corporate training & development strategies and plans.
Establish and maintain competitive benefit programs: life insurance, health insurance & pension plans.
Study reports for absenteeism and turnover; and provides appropriate solutions.
Ensure the provision and maintenances of accurate, up to date personnel records and statistics.
Responsibilities
Jan 2015
Freelance HR & Admin Consultant
Ongoing
Responsibilities
Evaluated, developed and implemented human resource policies and practices to support the corporate culture as well as respond to business needs.
Communicated, trained, and interpreted human resource policies and procedures to establish uniform understanding.
Provided specialized project administration including; analyzing data, in-depth research, evaluation and recommendations to management on department projects.
Created and managed corporate job description database.
Served as liaison with assigned areas to coordinate the HR needs including, staffing and succession planning, employee relations, consolidations and divestitures, information dissemination and policy review.
Counseled employees in areas relating to manager-employee as well as peer-peer relationships, work-life balance, and organizational procedures and policies
Advised management regarding legal, ethical and moral disciplinary and termination practices.
Ensured legal compliance with mandated Egyptian labor low.
Completing new hire HR paperwork.
September 2014
December 2015
Responsibilities
GlobeMed Egypt - Health Insurance Provider
HR & Admin Manager HC 200 staff – Direct Reports 4 / Indirect 15
Translating the organization strategy and goals into an HR strategy and providing leadership for HR management related learning and development.
Developing and implementing Organizational Development strategies in alignment with organizational goals.
Responsible for the compliance HR procedures with Group procedures, labor law and all applicable rules.
Managing and coordinating organizational grievance system and disciplinary proceedings.
Define, update and adapt the HR procedures whenever necessary.
Ensuring proper maintenance of all personnel and HR related documents.
Responsible for all reporting and reliability of the data, update of all database (Payroll HRIS...).
Manages the legislative processes with the legal entities (labor office, social insurance office, law firms…).
Determine JD, KPI and management reporting format and timing.
In charge of the Recruitment of Cadre’s Staff, screening CVs, interviewing, short-listing, negotiating & offering with the respect of the organization salary scale.
Manage the site's human capital development programs including performance appraisal, management development, organizational change and job re-design.
Defines the annual training plan according to each project and department’s need and ensures the proper implementation of internal and external training, and optimizing the costs.
Responsible for the payroll and its reliability, internally and externally.
Conducts all salary reviews and all compensation processes.
In charge of the yearly negotiation of life and medical insurances plan.
Managing and developing the HR team to ensure the full respect of the said procedures.
Establish, develop and implement the human capital personnel policies, procedures and programs.
Managing employee relations, conflict resolution, welfare employee services and counseling.
Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
Provides historical reference by developing and utilizing filing and retrieval systems.
Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
* Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
Contributes to team effort by accomplishing related results as needed.
february 2009
August 2014
Qatar Airways
acting regional HR & Administration Manager
HC 2000 staff – Direct reports 2 / Indirect 6
With clear direction, but acting with considerable independence, performs advanced, diversified, and confidential administrative and secretarial support.
Answer and screen telephone calls and visitors for the Area Manager office. Refers routine matters to appropriate person for action and follows up to ensure completion
Tactfully handle inquiries and/or refer to appropriate personnel/department.
Review and answer mail and inquiries and determine if Executive action is required.
When necessary, provides telephone backup coverage, schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.
Anticipate and prepare meeting materials, charts, and reports needed.
Coordinate, attend, and take notes at Area Manager meetings.
Independently gather, compile and analyze information from multiple sources; prepare a variety of complex reports, manuals, or agendas
Composes routine and non-routine correspondence, memoranda, reports, etc, which are generally confidential in nature
Coordinates activities, conducts research and ensures that requests are carried out.
Handles a wide variety of situations and tasks involving the clerical and administrative functions of the office
Follow up with other departments to ensure that requests are carried out and activities are coordinated. Responsible for maintaining assigned work environment in working ordering.
Prepare & follow up CMC's
Human Resources
Oversee and manage all aspects of the day-to-day operation of HR/Admin functions.
Plan short, medium and long term strategies for practicing in HR development and establish goals
Establish proper communication link between staff and department heads on company policies and practices.
Provide guidance to HR/Admin matters and ensure that they are performing the tasks with objectivity and plans
Manage day to day operations
Oversee and supervise developmental programs, recruitment and training.
Assist with performance evaluations by providing guidance and overall consistency to the process, track all employee performance evaluations.
Review the headcount monthly movements and ensure it is reflected in the payroll to make sure of payroll accuracy. (New hires, resignations, transfers, salary changes... etc.)
Work proactively with managers to minimize employee relations concerns, opportunities for enhancement, performance issues, compensation surveys, complaints, and labor relation policies
Coordinate, maintain, and process payroll time sheets, sick and annual leave documents, travel reimbursements, purchasing documents and employment documents for staff.
Responsibilities
March 2008
Union National Bank - Egypt
January 2009
MD's Personal Assistant
Provide administrative assistance and support to the MD to include decision making, problem solving, arranging meetings, day-to-day office coordination and secretarial services.
Internal coordination between different departments.
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
Organize the time schedule for the MD
Attend meetings with the MD to take notes and minutes of the meeting.
Handle all the administration issues for the MD.
Follow up the implementation of the weekly reports of each coordinator of the operations department.
Gather customer complaints from different operations department / branches and follow up for feedback and corrective actions.
Perform other related work as needed.
Credit Group Head’s Personal assistant
Managing calendar and coordinating travel of Group Head.
Coordinate meetings, conference calls and client luncheons.
Preparing presentation materials for Credit Department meetings.
Anticipate needs for meetings, i.e.: pulling reports, graphics and spreadsheet data upon request
Generating steady stream of highly sensitive reports, correspondence and sensitive memos with accuracy and extreme attention to details.
Responsibilities
October 2007
Protrac
March 2008
Chief Operations Officer Assistant
Attend meetings in order to record minutes
Keep a record for all documents related to the COO.
Organize the time schedule for the COO.
Attend meetings with the COO to take notes and minutes of the meeting.
Handle all the administration issues for the COO.
Approve the purchasing requests (Logistics and Stationary) for the department and deliver it to the Corporate Finance and Administration department.
Follow up the purchasing process with the Corporate Finance and Administration department.
Follow up upon each project progress, prepare reports identifying the project’s status, cost, and the team's adherence to the actual plan, then report results to the COO.
Maintain client's database.
Audit the ISO Documentation such as report and forms for the Operations department to be reviewed by the COO.
Follow up the implementation of the daily report of each coordinator of the operations department.
Gather customer complaints from different operations department and follow up for feedback and corrective actions.
Responsibilities
April 2007
Internet Security System
COO Office Manager
Manage and maintain COO schedule.
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
Open, sort, and distribute incoming correspondence, including faxes and email.
File and retrieve documents, records, and reports.
Prepare responses to correspondence containing routine inquires.
Prepare agendas and make arrangements for meetings.
Make travel arrangements.
Compile, transcribe, and distribute minutes for meetings.
Attend meetings in order to record minutes.
September 2007
Responsibilities
September 2005
March 2007
Responsibilities
Square Engineering Firm
Office Manager
Manage and maintain CEO schedule.
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
Open, sort, and distribute incoming correspondence, including faxes and email.
File and retrieve documents, records, and reports.
Prepare responses to correspondence containing routine inquires.
Prepare agendas and make arrangements for meetings.
Make travel arrangements for CEO.
Compile, transcribe, and distribute minutes for meetings.
Attend meetings in order to record minutes.
Handle logistics of imported goods and freight forwarding.
Perform other related work as needed.
August 2004
MediSoft Egypt
Office Manager
Office Organization
Internal coordination between different departments.
Uphold all cooperative policies.
Develop and update a regular maintenance schedule for facilities and equipments.
Review, reconcile, and evaluate monthly ledger, budget, and financial reporting system.
Provide administrative assistance and support to the Chief Executive Officer, to include decision making, problem solving, financial management, arranging meetings, day-to-day office coordination and secretarial services.
Provide personal computer functions such as scheduled and special reports, correspondence and database management.
Human Resources
Search and scan resumes to identify qualified candidates for available vacancies.
Interview potential candidates and assists in selecting the most qualified candidate.
Handle attendance, vacations balance, purchase orders and work orders process.
Coordinate, maintain, and process payroll time sheets, sick and annual leave documents, travel reimbursements, purchasing documents and employment documents for staff.
Analyze, develop, establish & maintain efficient office workflow & administrative process.
August 2005
Responsibilities
January2004
El Nour Eye Hospital
Human Resources Specialist
Establish and update job descriptions for all positions within the department.
Recommend selection of employees based on job requirements.
Staff and adjust work force to fit seasonal needs with a minimum of unproductive labor costs.
Employ seasonal work-sharing arrangements to minimize layoffs and unemployment compensation costs.
Organize Personnel documentations according to the Egyptian Labor Law, and social insurance.
Control attendance and vacations.
August 2004
Responsibilities
April 2003
Vodafone
Customer Service Representative
Establish strong service relationships with customers.
Responsible for Customer Satisfaction through the provision of high service level.
Act as primary contact to customer throughout the entire inquiry/order process.
Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices.
Provide technical guidance to internal and external customers as needed.
Troubleshoot delays and problems to ensure customer receives quality service.
Provide assistance to Sales Team members as requested.
December 2003
Responsibilities
Education and Training
Cairo University, Faculty of commerce, Cairo, Egypt, B.Sc. in Accounting (2002)
Girls College School, Egypt, Thanweya Amma, Science (1995)
Training:
2001 Marriott Vacation Club International.
2001 Sheraton Hotel Marketing Company (HMC).
2000 Financial Consultant at Grandex.
1998 Summer Training at El-Mohandes Bank.
1999 Summer Training at SOCO Oil Company.
Computer literacy
Microsoft Office
Internet Applications
Languages
Language
Spoken
Written
Arabic
Native
Excellent
English
Excellent
Excellent
French
Fair
Fair
Birth Date
:
16th June 1978
Place of Birth
:
Riyadh
Nationality
:
Egyptian
Marital Status
:
Single
:
adb99v@r.postjobfree.com
Cell No.
:
002 012********
Address
:
Lasilky st. Maadi. Cairo, Egypt
Please find hereunder my personal information and contact details:
References are furnished upon request.
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