MICHELLE HASKINS

***** ******* *** ***** #***

Jacksonville, FL 32218

Ph: 224-***-****

Email: adb99q@r.postjobfree.com

Summary of Qualifications

Highly motivated and results-oriented professional with twenty years of comprehensive Administrative and Product Support experience in diverse companies. Expertise in coordinating support for end users in analyzing and resolving software issues and troubleshooting support for operational technology, communicating and collaborating with all levels within the organization.

Experience

Mercer – Vernon Hills, IL

Product Support Analyst – 2009-2020

Resolved problems and checked error codes to investigate the root cause of issues and provided a resolution in a timely manner

Escalated more complex issues to tier 2 or SME group to ensure timely resolutions to problems

Managed and monitored CA ticket ticket creator to distribute tickets to appropriate support groups

Provided end user password resets and user account creation

Created client accounts and plans in MetriX, Tractus Control, Systems

Responded to users within specified response SLA

Documented, tracked, and monitored problems and issues to ensure a timely response according to SLA

Administrative Assistant - 2007-2009

Supported office management in variety of duties including tracking expenses and scheduling interviews

Managed and coordinated all arrangements for large and small meetings and events including transportation, food, and accommodations

Collaborated in a team-oriented environment with strong communication and time management

Managed Outlook calendar and oversaw invoices and purchase orders

Prepared reports and maintained database

Managed invoices and purchase orders

Milliman – Brookfield, WI

Administrative Assistant – 2000-2007

Initiated the follow-up of projects and reports using results-oriented, problem solving techniques to accomplish individual and department goals

Excels in use of technology to prepare presentations, worksheets, and other documents

Skills:

MS Office software

Familiarity with Active Directory

Oracle CASD

Knowledge base Sharepoint sites

Excellent time management skills

Exceptional written and communication skills

Strong analytical and problem solving skills

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