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Manager Laundry

Guwahati, Assam, India
March 13, 2020

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Profile Summary

Accomplished professional, offering nearly 21+years of experience and year-on-year success in the areas of Housekeeping and Laundry Operations for Floors, Public Areas with key focus on delivering quality services, budgeting, forecasting & supporting management in decision-making process

Currently working as a Freelancer Laundry Consultant with expertise in delivering end-to-end Laundry Consultation

Insightful professional with notable success in planning & managing the entire range of housekeeping and laundry operations including pre-opening, resource planning, material mgmt., procurement & maintenance of inventory levels; set benchmark by directing the end-to-end Laundry setup within the organization at Landmark Fabcare

Exhibited skills in ensuring:

oHousekeeping sanitation, safety, comfort and aesthetics for hotel guests

oCompliance to safety and security regulations for emergency situations

Broad-based expertise in devising& formulating strategies, developing SOPs in coordination with the management, formulating the budgets and ensuring the completion of the task within defined budget level & timelines

Excellence in delivering value-added guest services and achieving guest delight by providing customized services as per requirements

Expertise in monitoring job performance& reporting issues to mgmt.; ensured on-time cleaning & preparing rooms with adherence to the procedures and safety guidelines

Customer Centric Professional; addressed & resolved guest complaints about service and equipment which resulted in achievement of guest satisfaction matrices

Adopted stringent quality measures including preparation / maintenance of necessary MIS reports to ensure compliance with organizational objectives & standards

Key Impact Areas

Housekeeping & Laundry Ops.

Strategic Business Planning

Budgeting and Cost Control

Client Relationship Management

Staff Management

Inventory Management

Compliance Adherence

Material Management

Cross-functional Coordination

Career Timeline

Work Experience

Since Aug’ 19: Freelancer Laundry Consultant

Key Result Areas:

Showcasing excellence in delivering laundry consultations to other Laundry Operators and Local Textile Company

Extending counselling to the Garment Manufacturers for the Washing Process

Providing extensive guidance to the Chemical Proposition for proper washing

Exhibiting leadership skills in proving extensive consultation services relating to the stained removal process, washing formulas, fabric color management, cost optimization with profitability maximization

Jul’18 – Jul’ 19: Air Chef Pvt. Ltd. as Assistant Manager – Housekeeping and Laundry

Key Result Areas:

Working as Assistant Manager, with expertise in directing end-to-end Housekeeping and Laundry functions

Holding strong business relations with Dept. Managers & Directors to ensure proper functioning of the defined tasks

Assuring maximum guest satisfaction by interacting with them to understand requirements & customizing services to their needs

Leveraging skills in ensuring cleanliness of all areas by delegating the assigned work to the staff/houseman

Establishing standard operating procedures for cleaning & developing new procedures to increase efficiency of staff

Maintaining neat and clean public areas for guests/customers as per defined rules & regulations

Preparing rooms for occupancy with speed and accuracy; assisting in keeping the rooms clean and orderly; ensuring all the equipment are clean, well maintained and in proper condition

Successfully engaged in staffing, training, coaching and performance reviews for the housekeeping department

Formulating budgets and ensuring control of budgets to manage the operations as per organizational needs & parameters

Managing the Laundry activities for efficiency and productivity pertaining to cleaning of Uniforms, rooms, and F&B Linen

Sep’13 – Jun’18: Landmark Fabcare – Commercial/In-house Laundry Guwahati - Unit of Landmark Hotel as Unit Laundry Mgr.

Key Result Areas:

Entrusted with responsibilities of heading the entire Laundry Operations independently as well as commercial laundry services

Directed laundry and uniform personnel to ensure consistent supply of clean, neat and quality linens and uniforms

Ensured the washing of linen and uniform as per standard

Performed laundry functions in complete compliance with OSHA guidelines and requirements

Approved the distribution of linen to guestrooms and food and beverage department areas

Ensured to promote actively team work within laundry department and maintain strong interdepartmental relations

Jun’11 – Sep’12: Sodexo Food Solution India Pvt. Ltd., Jamshedpur (TATA Main Hospital – 950 Bedded Hospital) as Housekeeping and Laundry Manager

Key Result Areas:

Led efforts towards managing 100+ no. of manpower

Interacted and communicated with the clients, mapped their requirements and ensured to meet their requirements

Directed a wide variety of activities inclusive of:

oMaintaining and updating the financial and statutory data

oEnsuring quality and zero defect area and linen with proper staff safety

Acted as a training specialist; identified training needs & imparted the same to staff in order to enhance their skill set

Sep’10 – Aug’13: The West, Hyderabad (478- Room Inventory) as Laundry Manager

Key Result Areas:

Worked in coordination with Management, and successfully created SOPs and Job Description in laundry operations

Gained recognition for successfully maintaining the defined linen standards and qualities towards 0 defects

Devised and formulated the budget for the laundry department

Previous Experience

May’07 – Sep’10: Hyatt Regency, Kolkata (236 Room Inventory, In-house, Local Residence Laundry Facility as Laundry Mgr.

Jun’06 – Apr’07: Coral Al-Nahada Resort & Spa, Barka, Sultanate of Oman (138 Room Inventory) as Laundry Manager

Oct’03 – Jun’06: The Oberoi Trident, Gurgaon (132 Room Inventory) as Senior Supervisor

Aug’97 – Oct’03: Rajvilas an Oberoi Resort, Jaipur (71 Room Inventory) as Housekeeping Room Attendant

Significant Accomplishments:

Felicitated with certificate of appreciation from US President Mr. Bill Clinton for exemplary service during his stay at Rajvilas, Oberoi Resort, Jaipur, India

Education & Credentials

BA in Geography from Guwahati University, Assam in 1997

12thfrom Central Board of Secondary Education in 1995

Trainings Undertaken

2 months exposure training in The Oberoi Cecil Shimla in Laundry Dept.

1 month exposure training in Laundry department at The Oberoi New Delhi

2 weeks inter-department cross training in F&B Service.

2 weeks inter-departmental cross training in Engineering Department

Opening Team Member of Rajvilas, The Trident Gurgaon and Al Nahada Resort and Spa, Oman

IT Skills

Operating System: Windows 7, 8, 8.1, 10 (All Desktop Versions)

Package: MS Office Suite: Word / Excel / PowerPoint

Personal Details

Date of Birth: 15th December 1976

Languages Known: English, Hindi Assamese and Bengali

Current Address: Maligaon, Guwahati, Assam - 781011


~ High Performance Professional ~

A Targeting for senior leadership opportunities in Housekeeping/Laundry Operations with an organization of high repute preferably in PAN India/Overseas

Industry Preference: Hospitality, Healthcare and Textile +91-863*******

1997 - 2006

2013 - 2018

2007– 2010

2018 – 2019

2010 - 2013

2006 – 2007

Contact this candidate