Front Office Administrative Assistant

Ma. Dolores Domenden

Al Wakra, Doha, Qatar

****.********@*****.***

Contact number: +974-****-****

Objective:

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Skills:

• Advance computer skills in PowerPoint, Word, Excel, Outlook .

• Ability to perform under pressure without compromising the quality of service.

• Knowledge in Opera System, Micros System, Birch street and Mystique.

• Background in Human Resources, Fnb and Front Office Department. Education:

Bachelor of Science in Tourism and Hospitality Management Class of March 2012

Lyceum of the Philippines University-Batangas, Philippines

• Advance Tourism and Travel Services

• Personality Development and Personal Relations

• Airline and Airport management

• Front Office Services

• Food and Beverage Services

Employment Experience:

Accounts Coordinator

Banana Island Resort by Anantara. February 2020 up to present Doha,Qatar

Guest Service Agent (Pre- Opening Team) July 04, 2018 up to February 2020 Souq Al Wakrah Hotel by Tivoli

Al Wakrah, Qatar

• Perform check-in, check-out, reservation, night audit tasks.

• Manage online and phone reservations. Room allocations for current & future arrivals.

• Inform guests about payment methods and verify their credit card data

• Register guests, collecting necessary information (contact details & exact dates of their stay)

• Welcome guests upon their arrival and provide information about our hotel, available rooms, rates and amenities

• Respond & resolve guest complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully- furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized amenities for VIP guests and event attendees.

• Upsell additional facilities and services, when appropriate, maintain updated records of bookings and payments

Guest Relations Agent March 2017 -January 2018

Pre-Opening/ Transition

Ritz Carlton Al Wadi Desert Ras Al Khaimah, U.A.E

• Welcome guests and VIP’s upon check-in and check - out.

• Conducting check in and check out process for VIP's.

• Answering Guest Emails, reservation and activity inquiries.

• Assisting guests in any bookings, presenting itineraries and activities required.

• Handling guest complaints and concerns in an efficient and timely manner.

• Providing information regarding the Hotel, town attractions, activities etc.

• Check on VIP reservations, complete their pre-registration formalities.

• Maintain up-to date information on room rates, current promotions, offers and packages

• Maintain and update guest profiles, as well as updating the preferences in Mystique and Opera.

• Coordinating guests’ requests, amenities, monthly cost report & presenting the VIP arrivals on weekly leader’s meeting.

Lobby Lounge Hostess April 2016 - October 2017

The Ritz Carlton Dubai

Jumeirah Beach Residences, Dubai, U.A.E

• Responsible for hostess duties such as table allocations and reservation of the day.

• Responsible for setting the restaurant as per the standard.

• Manage set up for special occasions, menus, guest detail updates using Opera System.

• Daily upkeep of the outlet as per the Brand Standard Audit (B.S.A).

• Set tables according to type of event and service standards.

• Manage the Floor Service and assist with guest requests. All-Day Dining Server October 2014 - April 2016

Ritz Carlton Sharq Village and Spa

Doha Qatar

• Communicate with the kitchen regarding orders and product availability.

• Record transaction in Micros system at time of order.

• Following up with the guest to ensure satisfaction and quality of each food and/ or beverages.

• Maintain cleanliness of work areas throughout the day.

• Updating guest details in Opera System.

Human Resources

Administrative Assistant Trainee (J-1) January 2013 – July 2014 Four Points by Sheraton Hotel

Miami Beach, Miami FL USA

• Responsible for monitoring employee’s information system for accuracy of the rate pay.

• Receiving applications for hiring and newly hired employees.

• Implementing background checks for potential applicants.

• Processing and updating personal files for employment purpose.

• Assisting in payroll and HR Manager in adjusting employee’s time sheet if needed.

• Analyse the guest’s GEI scores given to the hotel based on Starwood Standard.

• Sharing American cultural information with International hotel employees. Certifications:

•Finance Coordinator Task Force

Banana Island Resort by Anantara, Qatar

• Operational Excellence Coordinator

Souq Al Wakra Hotel by Tivoli

•Employee of the Month

July 2019- Souq Al Wakra Hotel by Tivoli

•5 Star Employee for 2nd Quarter

July 2017- Al Wadi Desert Ras Al Khaimah, Ritz Carlton

• Certificate of Appreciation for Trip Advisor Reviews November 2017 - Al Wadi Desert Ras Al Khaimah, Ritz Carlton

• Employee of the Month

August 2013 – Four Points by Sheraton

Hobbies and Interest

Traveling, appreciating international and local lifestyle, meeting new people, listening to music, playing table tennis, learning about different cultures. Date of Birth: December 02,1991

Height: 5'3

Weight: 60 kg

Nationality: Filipino

Reference Available Upon Request

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