Ana Garrucho

Master’s Graduated in Human Resources

Languages

Spanish native

English writing and speaking C2

French writing and speaking A2

Experience Profile

Ana Garrucho

**-**-****

Spanish

I am a determined and hard

working person who is looking for

an opportunity to improve my HR

knowledge and skills. I have a

background in hospitality

management and am service

oriented. I have been supervisor

and responsible for providing and

training qualified staff.

Contact

+34-678-***-***

adb996@r.postjobfree.com

HR Administrative Assistant

HILTON MADRID AIRPORT, Madrid June 2019 – Actually Promoted to HR Administrative Assistant after my internship. Responsibilities:

• Recognition program

• Welcome & Onboarding process

• Recruiting & selection process.

• CAE

• RED System - A3

• Holidays

Cabin Crew

RYANAIR, Alicante March 2018 – October 2018

Responsibilities:

• Guarantee safety of passengers & positive flying experience

• Security of the aircraft

• Additional sales within aircraft

F&B Supervisor & Duty Manager

DOUBLE TREE HILTON 4*, Edinburgh September 2016 – December 2017

Responsibilities restaurant supervisor

• Training and development of employees: recruiting, interviewing, onboarding and feedback sessions of my team

• Guest satisfaction: solve ad-hoc problems with guests, ensuring a great costumer experience

• Maintaining and improving quality: by implementing improvements and create a team atmosphere

Responsibilities Duty manager

• Covering the night shift in the hotel to ensure that guest complaints or other issues where being handled properly

• Delivering reports to higher management

• Internal communication with all departments to ensure and maintain the right quality of service

Restaurant Team Leader

THISTLE KING JAMES HOTEL 4*, Edinburgh Jan 2015 – June 2016 Responsibilities:

• Promoted within 5 months to team leader of restaurant for lunch dinner and breakfast

• Ensuring continuous and qualified staff, provide proper training and maintain high level of service and quality

Education

References

References on request

Soft skills

First Aid Course

Ryanair 2018

Fly attendance aircraft course

Safety & Security

Ryanair 2018

Intensive course training flight attendance how to act in case of emergencies

Leadership course

Hilton Double Tree 2017

Develop management skills

Safety and security hotels

Hilton Double Tree 2017

All rules related to how to remove employees and guests safely out of the hotel in case of emergencies and how to prevent possible situations Empathic

Manage teams efficiently

Hard worker

Dedicated & ambitious

Team Player

Training & Courses

Master in Human Resources Management

EAE Business School, Madrid 2019

International higher education specialized in management Bachelor in Business Administration (BBA) – Finance Pablo de Olivade University, Sevilla 2009 - 2014 BBA focused in finance and accounting

Exchange program Erasmus

France Business School, Clermont Ferrand 2012 - 2013 International Erasmus exchange program for one year Restaurant & Bar Manager

INDIGO HOTEL 3*, Edinburgh June 2015 – October 2016 Responsibilities:

• Managing and maintaining level of service towards clients for both restaurant and bar

Contact this candidate