Manager Assistant

Steven André Montgomery

Professional Summary

I am passionate about making a change to society. Dedicated, enthusiastic and loyal. Meticulous worker. Proactive with a focus on solutions. Enthusiastic worker,eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of managing and controlling and training in housekeeping. Motivated to learn, grow and excel in the hospitality industry

Work History

1. Guest House - Management

Hartenbos, WC

08/2019 - Current

Greet and assist guests by gathering information pertaining to reservations or requests.

Hired and trained new employees, demonstrating best methods for serving clients and guests.

Developed and executed plans to monitor standard process adherence. Investigated and resolved customer complaints to foster satisfaction. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

Improved quality processes for increased efficiency and effectiveness. *********************@*****.***

083-****-***

Hartenbos, WC 6520

Skills

• SKILLS Bi-Lingual skills

• Managerial qualities

• Artistic

• Transportation

• Quality Service

• Guest Services

• Household chores

• Housekeeping skills

• Project manager supervision

• Guest inquiries

• Greeting guests

• Guest services

• Guest engagement and assistance

• Guest satisfaction

• Greeting and escorting guests

• Guest services management

Education

1994

Matriculated

2. Own Business -Self Employed

01/2002 – 07/2019

House Sitting.

Kid's Parties.

Transportation of School Kids.

Manufacturing and destributing of pet accessories. Behaviour modification of Parrots and Dogs.

Art's and Crafts.

3. Mugg & Bean Eastgate Shopping Centre

01/2000 - 01/2002

Assistant Manager

Basic administration, Managing staff, Attending to clients,Opening and close of shop.

4. Au pair Rotterdam Netherlands and travelling Europe 01/1999-12/1999

Role and Responsibilities as an Au Pair: Attended to all the needs of children and household needs.

5. Fisherman's Choice Fish Hoek

01/1997 - 01/1999

Manager

Basic administration, Attending to clients, Managing staff, Opening and close of shop.

6. Wishbone Chicken and Fisherman's Kitchen Northriding 01/1995 - 01/1997

Assistant Manager

Basic administration,Attending to clients, Managing staff,Opening and close of shop.

7. Trumps, Sandton Square

01/1994 - 01/1995

Waiter

Role and Responsibilities as a waiter, Attending to clients. Served foods and drinks. Cashing up.

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