Customer Service Assistant

Lilybell Chua Quiliquili

Salmiya, Block *, Street 5, Kuwait City

Contact number: +965 -99613726 or Whatsapp 66431288

E-mail address: ***********@*****.***

Objective: To be able to find a role at a dynamic organization where my knowledge and experience can be maximized to contribute to the growth of the organization.

PERSONAL DATA

Nationality : Filipina

Sex : Female

Marital Status : Single

Date of Birth : August 20, 1987

WORK EXPERIENCE

Carriage Logistics and General Trading Company (May 2016 – Feb 2020)

Customer Service Team Leader

Managing the performance of the agents and tracking the service level seriously.

Monitor both inbound/outbound calls and live chat from the agents and give coaching if necessary.

Making sure our procedures are correct, followed and routinely give directions to the staff on what to do and how to improve.

Bringing out the best in others to achieve maximum performance.

Exhibiting patience in order to appease the most difficult clients.

Think of ways to increase productivity and customer satisfaction.

Leading Team Meetings and seeking feedback to the staff on how to increase productivity and better serve clients.

Handling emails and other inquiries.

Kuwait Food Company (Americana) (June 2012 – May 2016)

Call Center Agent

Answer courteously inbound calls.

Respond to customer inquiries.

Manage and update customer databases with the status of each customer.

Build customer loyalty by follow-up of customer calls.

Evaluate problems of the customers and provide logical lasting solutions.

Araneta – Solinap Sugar Corporation (February 2009 – Sept 2010)

Admin Assistant

Answer and direct phone calls.

Organize and schedule meetings and appointments.

Provide information by answering questions and requests.

Prepare and monitor invoices.

Develop administrative staff by providing information, educational opportunities and experiential growth opportunities.

Reply to email, telephone or face to face enquiries.

Coordinate office procedures.

Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

United Coconut Planters Bank (UCPB) (June 2008 – December 2008)

Job Intern

Answer phone inquiries, calls, and basic company information.

Assist to bankers in projects such as pitch books.

Filing documents.

Perform clerical duties, maintain files and organize documents.

TECHNICAL SUMMARY

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Zendesk

EDUCATIONAL BACKGROUND

University of Negros Occidental - Recoletos

Bacolod City, Negros Occidental

Bachelor of Science in Information Technology

2004 - 2008 - College Graduate

CHARACTER REFERENCE

Available upon request

Contact this candidate