+1-267-***-**** - email@example.com
To obtain a full-time position in the field of Information Technology - Business Analysis/ Project Management.
The Pennsylvania State University, University Park, PA / May 2017
BS in Psychology: Business option Major GPA: 3.66 Overall GPA: 3.38
oPharmaceutical Industry – Managed Care
o3rd Party Data (IQVIA/DDD)
oSOX Compliant Applications
oData Analysis/ Reporting
oSoftware Development Life Cycle (SDLC)
oApplication Lifecycle Management (ALM)
oJIRA/ Confluence/ Documentum
oSystem Integration Testing/ User Acceptance Testing
oProject Management/ Leadership Development
oSharePoint/ Microsoft Office Suite
oData Entry/ Data Analysis
oSalesforce, VOIP services, SASS
oFRS/ FDS/ Test Protocol/ Test Cases/ Deployment Plan
Periodic Audit/ QAP/ QASR/ RTM/ SOP
CGI Group Inc., Client: Merck & Company Inc. Feb 2018 - Present
Business/ Technical Analyst – GHH IT USM Finance
oServing as the liaison on the Client Engagement side between Technology and Business End-Users.
oLeading technology initiatives through the full Software Development Life Cycle (SDLC), from conception through successful implementation and on-going support.
oLeading initiatives that improve operational performance, increase profitability and create a competitive advantage.
oDesigning and building technical processes to address business issues as well as identifying opportunities to improve utilization of supported system(s) and improve business performance.
oWorking based on Business and IT knowledge, collaborative with account management, and Enterprise Architecture in the initial framing, development and assessment of solution options.
oTranslating user needs into testable system Functional Requirement or Design Specification (FRS or FDS).
oWriting and documenting the Business Functional/ Technical requirements and translating them to test cases.
oWorking with the Solution Architecture Team, Business Teams, and Technical Analysis and Development teams to ensure they understand the Business Functional and Technical specifications.
oTrained and experienced in using Application Lifecycle Management (ALM) Testing Software.
oCreating, executing and approving Test Cases. Verifying they either pass or creating a defect for Test Cases that fail.
oCreating Pre/Post Test Protocol Documentation, Test Plans, Quality Assurance Summary Reports (QASR), Test Incident Reports, Deployment Plans, Quality Assurance Plans (QAP), Standard Operating Procedures (SOPs), etc.
oRunning Pre-Test/ Post-Test Execution Reports as well as Requirement Traceability Matrix (RTM) Reports.
oFacilitating System Integration Testing (SIT) by IT and User Acceptance Testing (UAT) by the Business.
oDelivering elements of systems design, data migration rules, business rules and other detailed deliverables.
oFacilitating the implementation of new systems and solutions and ensuring they meet business requirements.
oProviding end-user guidance and training as needed.
oHelping the business stakeholders envision the future and how their work will need to change to support it.
oWorking with the Compliance team to lead and complete Quarterly Periodic Audits.
CoreDial, LLC – Marketing Analyst Jul 2017 to Dec 2017
oUsed Salesforce CRM tool on a daily basis as a part of the sales team to identify and analyze specific data.
oPerformed client data research and maintained the prospect/ opportunity in the internal CRM system.
oKept working knowledge of high quality, private labeled hosted PBX, VOIP, SIP trunking services and SASS.