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Sales Customer Service

Highland Park, IL
March 13, 2020

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Lauren Jolcover

*** ********** *****

Deerfield, IL 60015



A challenging position that will emphasize my extensive experience and abilities to develop, grow and coordinate marketing, sales and support programs for a major industry presence. SUMMARY OF QUALIFICATIONS:

A sales, profits and people-oriented leader possessing well developed negotiating skills utilized in obtaining contracts with decision makers. Professionally skilled in all aspects of customer service, problem solving, forecasting, and planning for maximum growth and profitability

Areas of expertise:

- Strong selling skills in a luxury retail environment

- Developing one-on-one relationships and building confidence in company and its related products

- Account management through new growth and maintenance

- Ability to develop rapport quickly and maintain good customer relationships

- Excellent follow-through and attention to detail

- Proven problem solving skills coupled with the ability to remain solution oriented at all times

- Exceptional skills and ability to maintain a positive and professional composure

- Implementation of effective marketing strategies

- Solid skills in creating effective presentations, negotiating and securing contracts, with a record of achieving and surpassing corporate goals

Personal strengths: highly competitive, ambitious, and goal oriented; has a good sense of urgency; co-operative and works well as part of a team; skilled with people, persuasive, and enjoys influencing others and selling ideas to them EMPLOYMENT EXPERIENCE:

Nordstrom, Skokie, IL 2010 to Present

Personal Stylist

Raise customer awareness to their current and future wardrobe needs and fill those needs on a personal level acting as an expert for the customer

Search for innovative ways to increase business through use of Personal Book, store traffic, customer referrals, website requests and personal networking

Wardrobe every customer using directive selling skills through cross, team and on-line selling to promote key items, latest trends, new arrivals and replenishment basics

Provide expertise and honest confident feedback regarding merchandise style and fit showing customers ways to maximize their purchases by selecting garments that can be worn in a combination of ways

Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events

Set and achieve personal daily, monthly, yearly and special event goals

Develop an extensive personal clientele book of business ensuring that Customer Service levels were met and exceeded beyond expectations at every opportunity

Significant Accomplishments:

Met and exceeded YTD sales volume, achieving 134% of goal, ranking #1 in the department, exceeding $850,000 in volume

Neiman Marcus, Northbrook, IL 2007-2010

Sales Associate, Designer Handbags

Established long-term relation with customers by providing excellent customer service; consulting customers on various product lines within the Designer Handbag Department and other departments throughout the store

Organized and extended invitations to customers to attend variety of sales events resulting in increased sales volume

Managed and executed pre-sell events that resulted in 85% increase in sales volume

Assisted customers to apply for store credit card to increase customer loyalty

Developed excellent relationships with other branches assuring transference of products resulting in higher sales production and customer satisfaction

Consulted customers throughout the store on different products to meet their needs and satisfaction Significant Accomplishments:

Exceeded sales goals and budget, achieving over $700,000 in sales Lauren Jolcover Page 2


Lori’s Shoes, Northfield, IL 1995-2007

Sales Associate

Provided outstanding customer service, establishing and developing strong customer relationships, building individual sales volume focusing on achieving and exceeding individual sales goals

Maintained a consistent high level of customer service by creating and developing excellent client relationships

Developed customer loyalty and following demonstrating knowledge and insight regarding inventory availability, customer requests and providing feedback on the product to store leadership Henri Bendel, Chicago, IL 1990-1995

Sales Associate, Women’s Sportswear

Built new and lasting customer connections, delivering highly satisfying customer experience that was effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to elevate the shopping experience

Assisted with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions

Replenished merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards


Twisted Sister, Deerfield, IL 2016 to Present


Launched a trendy jewelry and upscale handbag company selling through a personal clientele book for business

Identify and source new suppliers to maintain a variety of products for clientele by negotiating pricing, customizing, and ordering of inventory

Certified Yoga Instructor 2011 to Present


Northern Illinois University, DeKalb, Completed 2 years

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