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Executive Assistant Customer Service

Location:
Nanaimo, BC, Canada
Posted:
March 12, 2020

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Resume:

Skills

Intra-personal connections

Communication

Technical & Specialized

Strong at establishing relationships with both co-workers as well as customers.

Excellent written & verbal abilities.

Able to develop and execute new training programs and models.

Skilled at coaching employees to learn new ways to handle difficult situations, with unique approaches

Advanced user of Microsoft Office, including Outlook and Excel.

Organized, able to multi-task on a variety of projects at the same time.

Competitive team-player, working across multiple levels in an organization.

Able to communicate clearly and concisely in a professional manner.

Able to deliver results with limited time and in a high-pressure environment.

Work Experience

Lowe’s

June 2018 – May 2019

Sales Specialist

Kitchen Design sales specialist Designed kitchens and other cabinetry orders for clients. Processed orders and kept tracking of orders and shipments through company software programs and POS. Scheduled and held meetings with clients throughout the kitchen renovation process. Coordinated with installations team on Kitchen renovation.

Bell Mobility – Nordia Nanaimo

October 2014 – May 2018

Team Manager

Operated the highest performing team for Bell Mobility inbound customer service solutions. Managed key performance indicators for retention and sales. Delivered on targets for Bell Mobility based on customer service levels. Handled employee payroll, scheduling, vacation bid, new-hire training, continuous-training as well as termination. Facilitated and co-led the launch of a new outbound household services queue, operating the department for the first time in company history. Managed both inbound and outbound sales queues as well as revamping and executing a new plan for new-hire employees. Worked on the Nordia social committee organizing non-profit company fundraisers and events.

Legacy Filmworks Ltd.

May 2012– August 2014

Executive Assistant/Production Assistant

Coordinated office duties, including filing and tracking invoices for billed receivables. Answered phone calls and managed the schedule of CEO Deboragh Gabler. Delivered files and scripts to in-production projects.

Academic Education

West Vancouver Secondary School – West Vancouver

September 2007 – June 2011

Diploma - Highschool Graduation

King David High School – Vancouver

Grade 8

September 2006 – June 2007

Volunteer Work

Heart & Stroke Foundation – Nanaimo office

Cold-calling previous donators for yearly donation campaign.

August 2014 – October 2014

United Synagogue Youth – Regional Board

Organized regional conventions, hosting youth from across British Columbia, Alberta, Yukon Territory, Washington State, Oregon and Idaho.

2010

United Synagogue Youth – Local Chapter President

Organized local events, including fundraisers for both USY as well as a variety of charities. Received regional chapter of the year award, nominated for international chapter of year.

2009

Proficiencies

Citrix applications, CGI, Squirrel POS, Excel, ADP, Workforce Management (WFM).

Awards

King David High School 2007, community service award.

Bell All-stars 2017.

Reference available upon request



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