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IT helpdesk

Location:
San Fernando, Pampanga, Philippines
Posted:
March 13, 2020

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Resume:

RITO JAY B. DEANG

Address:Blk *** Lot * Bulaon Resettlement

City of San Fernando, Pampanga

Mobile No.: 0995.649.9055

Email: adb903@r.postjobfree.com

O B J E C T I V E

Analyze, Optimize Process and Deliver the Targets in a desirable manner, to meet Company’s requirements, Client expectation and build a strong relationship from the Employees, Leaders and Clients.

W O R K E X P E R I E N C E

February 2013 to present

IT Helpdesk Analysis / Support

Merzon and Son Financing Corporation City of San Fernando, (P) 2000

Duties and Responsibilities

•Manages all sort of Reports- Daily, Weekly, Monthly Attend all the Synergy and Business Review Meetings

•Check the Quality of Records and making sure no Duplicates and Unique Records are submitted to the DATA TEAM that is being uploaded to our DATABASE and CRM once qualified and ready.

•Conducts a Core Training for the Incoming OJT/INTERNS: DATA RESEARCH TRAINING

•Making logo of each of the department of the company.

•Makes recommendations on software, hardware and other peripherals needed.

•Helping developers resolve problems both technical as well as human resources issues, monitoring individual employees’ performance and relaying this to upper management.

•Maintaining Server 2008 for their Loan System.

•Responsible for maintaining the Computer System stability.

•Installs software needed and upgrades computer (Operating System and Microsoft Office and other software need by the customer).

•Troubleshoots computer problems.

June 25, 2012 to February 2013

Junior IT Support

Syntech Switchgear and Engineering –Spectrum 2 Woodlands, Singapore

Duties and Responsibilities

•Download and analyze the Leads previously called and scrub for unwanted numbers or DNC to remove on the list.

•Helping developers resolve problems both technical as well as human resources issues, monitoring individual employees’ performance and relaying this to upper management.

•Responsible for maintaining the Computer System stability.

•Installs software needed and upgrades computer (Operating System and Microsoft Office and other software need by the customer).

•Troubleshoots computer problems.

November 9, 2011 to May 1, 2012

Management Information System (MIS) Staff

LGU – City of San Fernando Pampanga – City of San Fernando Pampanga 2000

Duties and Responsibilities

•Helping developers resolve problems both technical as well as human resources issues, monitoring individual employees’ performance and relaying this to upper management.

•Responsible for maintaining the Computer System stability.

•Installs software needed and upgrades computer (Operating System and Microsoft Office and other software need by the customer).

•Troubleshoots computer problems.

•Maintaining systems like Building Permit System, Police Clearance System and Payroll System by the Human Resource Department using VISUAL BASIC 6.0.

•Making layout and design their website.

•Making logo of each of the department of the company.

•Makes recommendations on software, hardware and other peripherals needed.

February 2009 to November 2011

Computer Analysis and Technical Support

Roman Catholic Archbishop of Pampanga – City of San Fernando Pampanga, Philippines

Duties and Responsibilities

•Responsible for maintaining the Computer System stability.

•Installs software needed and upgrades computer (Operating System and Microsoft Office and other software need by the customer).

•Troubleshooting computer problems of the parish of Archdiocese of San Fernando, Pampanga, Philippines.

•Designing the website of the Archdiocese of San Fernando, Pampanga, Philippines (www.rcasf.com)

•Making logo of some of the Parishes under the Archdiocese of San Fernando, Pampanga, Philippines.

•Makes recommendations on software, hardware and other peripherals needed.

February 2008 to February 2009

POS Technical Support

GQ Supermarket – City of San Fernando, Pampanga

Duties and Responsibilities

•Responsible for maintaining the POINT OF SALES SYSTEM of the Cashier.

•Installs software needed and upgrades computer (Operating System and Microsoft Office and other software need by the company).

•Troubleshoots computer problems of the whole supermarket.

•Debugging the program using the language of VISUAL FOX PRO and fixing the bug of the POINT OF SALES.

•Making monthly and yearly report of the supermarket.

•Data Uploading and Summarization for automated Scorecards.

•Securing of daily/weekly backups of reports from Client’s Portal and Company’s network.

•Communicate with programs POS for changes and updates to be made in data or reports.

•Compute Pay for Performance, Bonuses, and Generate Report to the Global Payout Department for any incentive or compensation reports.

•Prepare and Provide data and statistics to the Manager for Weekly, Monthly, and Quarterly Business Review.•Follow the Report Calendar for accuracy and fast delivery of the reports.

January 2004 to February 2005

Helpdesk Support – MEKENIdotCOM Internet Café Branch I

Stall 315 3rdFloor, Gloria Centrum Bldg.,

City of San Fernando, Pampanga PHILIPPINES

Duties and Responsibilities

●Managed the Marketing and Sales of the Internet Cafe.

●Maintained the Computers, & their Networks of the Main & other Branches.

●Developed and Maintained the Website of the Café.

●Designed layouts and billboards, signage, brochure, labels, letterheads, logos, leaflets and other types of

printed advertisements & desktop publishing.

●On Call Computer Technician.

●● Picking up the payments of the clients.

E D U C A T I O N A L B A C K G R O U N D

Tertiary:

AMA Computer College University

City of San Fernando, Pampanga PHILIPPINES

Course:

Bachelor of Science Information Technology

2004 – 2008

P E R S O N A L D A T A

Date of Birth:

May 12, 1987

Place of Birth:

Minalin, Pampanga PHILIPPINES

Sex:

Male

Nationality:

Filipino

Religion:

Catholic

Civil Status:

Single

Height:

5’ 9 ”

Weight:

90 kilos

Languages Spoken:

S P E C I A L S K I L L S

+ Database Management

English, Kapampangan, Filipino

+ Microsoft Office Suite and Google Suite

+ Computer Expert (Both for Software and Hardware)

+ IT Networking Expert (Dial Up, LAN, WAN, DSL/BROADBAND, 3G/4G/LTE Networks, Basic Knowledge with VPN)

+ Knowledge in Security Camera installation especially CCTV and IP Cameras.

+ Knowledge on Photoshop - Graphic Designing / Web Designing + Fluently speaks American English, Kapampangan, Filipino

C H A R A C T E R R E F E R E N C E S

Available upon request



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