Customer Service Sales Executive

NOURA SLEEM

Lebanon, Middle East adb8vt@r.postjobfree.com

+961******** LinkedIn

Female Married

Officer Manager Profile

Enthusiastic and detail-oriented professional with strong administration skills that enhance productivity and drive sustained organisational performance. Resourceful individual with active involvement in identifying areas of deficiency and implementing strategic procedural processes to improve accuracy and accomplish organisational goals.

Areas of Expertise:

Administrative Support: Capable of overseeing front-of-house and administrative operations with exceptional proficiencies, including answering customer enquiries, maintaining quality standards, and preparing accumulative records. Competent to juggle multiple priorities and meet stringent deadlines.

Customer Service Management: Customer-centric individual with abilities in assessing client unique needs and requirements and optimally utilising all available resources to achieve top levels of customer satisfaction. Excel at driving rapid business growth through engaging new clients and retaining key customers.

Communication and Problem Solving: Effective communication, collaboration, and interpersonal skills along with knack to forge enduring and long-lasting relationships with clients, associates, and senior management. Possess great tenacity in resolving complex problems through analytical and critical thinking.

Additional Strengths: Adaptable to ever-changing demands of working environment with a track record of leading and motivating team and coordinating diverse-natured activities. Highly skilled in advising clients on effective decisions to increase client portfolio performance and maximise customer service, satisfaction, and retention.

Professional Experience

Topcare Insurance Brokers S.A.L. – Lebanon

Operations Manager, 2018

Related Skills: Business Operations Management, Team Building and Leadership, Customer Service and Support, Key Relationships Development, NSSF Documents.

Oversaw the accountability of maintaining smooth execution of business operations, coaching team members, and attaining sales targets. Provided exceptional customer service by negotiating helpful rates and conditions.

Key Contributions:

Played an instrumental role in gaining competitive advantages through securing deals with high-profile insurance companies.

Improved skills set and knowledge of new Sales Joiners through delivering training.

Arope Insurance S.A.R.L. (Blom Bank Group) – Lebanon

Account Sales Executive, 2008 to 2018

Related Skills: Presentations Delivery, Cost Saving, Targets Achievement, Risks Assessment and Mitigation, Strategy Creation and Implementation.

Delivered excellent services within a Multinational factory, comprising 1200 members with keen focus on driving business and customer service success. Provided training to newly hired Account Sales Executives for optimising their capabilities and attaining desirable results. Facilitated in delivering appropriate customer service through demonstrating presentations, negotiating competitive renewal rates, and coordinating the development of company manuals / materials. Attained customer satisfaction and loyalty by quickly processing their claims and requests.

Key Contributions:

-Built sustainable relationships of trust through open and interactive communication with clients.

-Saved significant cost and time by implementing an effective strategy for renewal process using Microsoft excel.

-Drove substantial growth, retention, and profitability of three Blom bank accounts by providing exceptional service to over 3K customers.

-Met and exceeded set targets of Blom Bank -Chouiefat account by 10% through sharing best work practices.

-Expanded clients base and generated profitability through securing 1k new members within one year.

-Surpassed client expectations on a consistent basis by providing the highest level of quality service.

-Sustained member renewal / retention level up to 80% as well as achieved the highest record of premium collection (95%) for In my search for a new challenge where I can leverage my experience in delivering administrative and operational support, I was pleased to find DHL's in Beirut Governorate opening for Hr Administrator position. Eager to learn more about this exciting opportunity, I have enclosed my cv for your review.

As my career profile illustrates, I am well-prepared to meet and exceed your expectations. Having served as maintaining smooth execution of business operations, ensuring exceptional customer service delivery, and driving substantial revenue increases, I am accustomed to the rigors of fast-paced, highly-regulated environments requiring sharp attention to detail, consummate accuracy, and outstanding communication skills. If given the opportunity, I will work tirelessly to deliver similar results for your company while partnering with your staff to accelerate the achievement of your immediate and long-range goals of three accounts.

-Minimised loss ratio and claims percentage through identifying and mitigating associated risks as first underwriter for each deal.

Mimosa Retail Office – Mounayer – Aindara

Accountant, 2005 to 2008

Educational Background

Lebanese University, Aley

Master in Business Administration, Accounting, and Auditing

Award and Honour

Referrals Personal Business Award for (2017) Target Achiever (2013 – 2017) Best Collector for 2017

Technical Skills

Microsoft Office Suite (Word, Excel, and PowerPoint)

Language Proficiencies

English (Fluent) and Arabic (Fluent)

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