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Manager Project

Palm Coast, FL, 32137
March 11, 2020

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Palm Coast, FL +1-386-***-**** LinkedIn

18+ Years of Global Experience Directing Technology Strategy, Operations & Teams in Agile Environments

Collaborative, highly strategic leader proven in designing, developing and implementing breakthrough technology solutions to enhance and optimize business processes. Robust experience across multiple industries, including banking, payments cards, retail, utility, engineering and compliance. Deep experience directing global technology programs in line with aggressive requirements. Respected leader of cross-functional teams. Certified Scrum Master with master’s degrees in computer science and information systems.

Areas of expertise:

IT Project Management

Budget Administration

Onshore / Offshore Leadership

Global Program Administration

Regulatory Compliance

Mentoring & Coaching

Software Development (SDLC)

Strategy & Operations

Auditing & Quality Assurance

Vendor Management

Relationship Building


Professional Experience

CITI BANK, Jacksonville, FL

Sr.Project Manager/Scrum Master 2018 – 2020

Direct all phases of project management lifecycle for business-critical initiatives and technology implementations. Collaborate closely with executive leadership to define and activate project management strategies in alignment with all cost, time and quality specifications. Mentor and coach team members against aggressive performance expectations. Execute weekly program and project reporting to ensure transparent processes.

Spearheading Delivery Management

oBuilding Stress Environment for SalesForce and other interconnected systems for NAM portfolio

oSupported release for DataLake integration solutions for all the source systems, whereby ensure the data availability and consumption to operation, marketing, regulatory and compliance teams for NAM/LATAM portfolio analytics and reporting

Successfully controlling full pipeline of concurrent, complex technology projects from concept through execution.

Point of contact with global teams in directing and monitoring wide range of technology projects

Delivery management done using JIRA, PlanView, ALM and MS Tools

Triveni Turbines Ltd -India, FLSmidth - Denmark, McKinsey-US

IoT Delivery Manager 2017– 2018

Orchestrated project and program management delivery and processes for IoT Solutions which included device registration and management, asset registration and management, data collection from edge to cloud, data profiling in cloud for analytics and UI/UX for Web and Mobile Application to maintain and monitor customer defined KPI+ for the three customers. Handled negotiation, finalization and tracking of program budgets. Hired, on-boarded, mentored and led cross-functional project teams. Oversaw weekly program and project tracking. Framed and presented key insights to executives and key stakeholders. Audited all program projects to ensure compliant budgeting, resourcing and planning activities. Directed onshore and offshore (10-40) team.

Drove end-to-end TTL Solution development and deployment (Two Sites) using TCS Cloud Services/ Edge Services

Supported the Phase 2 planning/early development iterations of FL Smidth IoT Solution and site maintenance support and worked on data collection issue analysis and solution implementation using MS Azure Cloud Services /TCS Edge Services

Supported the Phase 2 (enhancements) implementation/Phase 3 Planning of McKinsey IoT Solution for retail Use Case (POC) using AWS Cloud Services /TCS Edge Services

All the solutions delivered using Agile methodology and CSP tools

UNION GAS, Chatham-Kent, Canada

PMO - 2015-2016

Took a supportive PMO role to support initial team setting up in offshore. Led a team of 4 offshore + 3 onshore + 1 QA Leads for executing variety of business analysis and quality assurance functions. Collaborated with stakeholders and executive leadership to define project strategies. Created and launched quality assurance procedures and guidelines in support of transformation project.

Supported the below tasks

oThe initial set-up activities like infrastructure implementation

oEstablished the procedures, processes, templates for program journey by working with SME’s

oSupported Hiring, on-boarding, mentoring processes and led cross-functional project teams

oSupported billing for milestones, QA activities by DEG and project performance reporting


Technical Lead/Module Lead/Project Manager – Electronic Health Record, 2006 – 2015

Facilitated technology project management tasks and delivery, quality assurance and control processes, development and supported business strategic solutions and journey

Joined as Team Lead to support the development of an inhouse application FT/Non-FT used in EMEA PF

Moved as a Module Lead for Business T program in JAPA (Did the due diligence, PGB Lite/Full Review, JADR for the qualified applications and supported decommissioning, remediation and migration process)

Implemented the B2B solution (Project involved Technology and Data migration) yielded huge save on cost and time (Reduce the cost from $~300K to $30K and 6 Months to 4 week’s time for a partner roll-out)

Promoted rapidly to Project Manager to manage projects initially in JAPA region, then to US and EMEA of American Express Technologies

Managed and delivered the project for JAPA, EMEA and US portfolio for 8+ years from offshore and 1.5 years from onshore

Successfully implemented regulatory/compliance changes (includes AML, OFAC, GDPR)

Delivered the projects - POC, POA, Waterfall and Agile methodologies by using tools like Clarity, Workbench and CSP /MS Tools

Worked as MSA SPOC, Resource Lead SPOC and supported SOX Compliance requirements at region level

Managed the concurrently 6-8 project and then at E2E level worth more than a million within a year

Worked as a Tech and PM mentor and supported all the AXP trainings for the newly joined associates


Project Leader – GIS Based Decision Support System, 2004 – 2005

Managed the delivery of GIS based Decision Support system for organization to facilitate the data conversion/mapping/quality review into data layers, capacity planning analysis using integration of EPANET

for newly identified areas, optimal maintenance by identifying the water leakage.

Directed Requirement Analysis and technically translated business requirements

Worked with engineering team and supported the estimation, architecting solution deployment and development of system

Supported the QA process of Data layering process

Coordinated and controlled the project during offshore development

Developed UAT roll-out plans and launched the projects


Technical Lead – Inhouse Applications, 2003 – 2004

Involved in the support, development (POC to solution), integration and functional testing for the projects assigned, performing system gap analysis and creating comprehensive analysis documents. Created, analyzed and verified functional requirements for key projects. Gained approval from business partners, business development specialists and technical and project managers.

Initially supported the inhouse applications developed in Lotus Notes, Domino

Later took the Vendor Management System for re-design which involves the technology and data migration, architecting the solution integrating Windows Exchange, production deployment, from the zero level till handover to CSC

Developed the internal SharePoint portal as a Knowledge Sharing repository

Trained and build new team for new technologies


Sr. Software Engineer – CBAS, 2000 – 2002

Created, analyzed and verified functional requirements for CBAS – ERP Module, Palm OS App integration. Gained approval from business partners, business development specialists and technical and project managers.

Trained in VC++ and assigned the modularization by creating DLL’s

Development, Testing and Integration support and packaging using MS IDE/Tools

Technical Expertise

Software: e-Work, Domino, ArgGIS, VisioPro, SharePoint, MS Project, Clarity, Abinito, PlanView, ACL, WorkBench, Quality Center, ALM, Load Runner, Jira

Platforms: SQL, Oracle, MS SQL, .Net, VC++, Windows/Unix, IoT

Education & Certifications

Master of Technology in Computer Science and Information Systems, APKJ/Kerala Technological University, Kerala, India

Bachelor of Computer Science and Engineering, Madras University, Tamilnadu, India


Certified Scrum Master Lic# 000206599, Scrum Alliance

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