It Technician

Noor Lodhi

***** **** ***** ****, ******** NY ***22 347-***-**** **********@*****.***

OBJECTIVE Self-motivated and ambitious individual seeking new employment in the IT Industry

SUMMARY OF QUALIFICATIONS

MSP experience

Excellent communication, writing and interpersonal skills in person and on the phone.

Team player with high level of responsibility, and fast learning competency.

Proficient in ConnectWise Automate, GLPI ticket system, Microsoft Office 365, Exchange, Active Directory, Azure, Cisco Meraki, ESET, Sentinel One, Windows Servers, Windows XP, 7, 8, 10, Linux, Mac, Unix, Apple/Android, Troubleshooting.

Knowledge in Networking Routers, Switches, Firewall, Domain, System Users.

Knowledge in ESET, Sentinel One, Adware, Spyware, Viruses, Trojans, Ransomware, Malware.

Ability to setup and install products in client site at a timely fashion.

EDUCATION

Farmingdale State College Nassau County, NY 2016-2019 Bachelor of Science, Computer Engineering Technology

Deans Honors List: 2017- 2019

Active Member of MSA

Queensborough Community College, CUNY Bayside, NY 2012-2016

Associates Degree in Applied Science, Computer Engineering Technology

JOB EXPERIENCE

Manhattan Tech Support Midtown NYC Nov 2019 – Present

IT Support Technician

Provide remote and on-site technical assistance

Preform daily operations of monitoring client’s network

Data Loss Prevention systems

Setup users with dual factor authentication from office 365 admin portal and G Suite admin

External communications from outside entities, users, phone calls, emails.

Receiving incoming calls of concerns/issues related to systems, software and hardware.

Create, Review and Correct service tickets by ConnectWise Manage.

Manage a whole client on my own using their own ticketing system GLPI

Manage servers & workstations

Manage users and domains through Active Directory/ Azure ad / Office 365 / G Suite.

Assist VP clients with technical issues

VPN setup and configurations using Cisco Meraki

Printer setups, configurations and repairs

Office 365 migrations

Work with the fast track team on fixing issues within 15 mins

Worked on window 10 upgrades

VOIP setup and configurations

Work as a team with the NOC, Service and Dispatch

Total Technology Solutions Millville, NY Mar 2019 – Oct 2019

IT Help Desk Technician

Provide remote and on-site technical assistance

Receiving incoming calls of concerns/issues related to systems, software and hardware.

Setup and deploy machines remotely and on client-site

Create, Review and Correct service tickets by ConnectWise Manage.

Manage servers & workstations using scripts and commands in ConnectWise Automate

Manage users and domains through Active Directory.

Manage cloud backups and servers using Linux based Datto platform.

Worked on Projects of Email migrations, Pc upgrades, Bio Industries System set-up.

Pakistan News Queens, NY Feb 2012 – Oct 2016

Computer Hardware Technician

Maintain and install network security measures throughout the facility.

Setup, Configuration, Diagnostic, Maintain and Upgrade All computer systems.

Troubleshoot systems in order to determine technical issues.

Client Email setup and configure. Remote Access.

Backup and Restore Data for all workstations and maintain computer networks.

Receive and respond to incoming calls or work orders regarding desktop problems.

Marken LLP Queens, NY June 2015 – Aug 2015

Courier/Distribution

Deliver medical supplies/samples in timely fashion.

Communicate with central office to ensure prompt delivery to appropriate destinations.

T-Mobile Flushing, NY May 2012 – Aug 2013

IT Specialist/ Repair Technician

Troubleshoot and repair computers/scanners, customer phones, and other devices.

Set up software for computer security measures.

Ensured that the interface of the entire mainframe of the facility was well maintained.

Install hardware and software to maintain payment methods and customer information.

CERTIFICATIONS

A+ Certification In Process

Security + In Process

CCNA Certification In Process

Winter Soldering Workshop Certification January 2014

CISCO - IT Essentials: PC Hardware and Software Certification June 2010

Languages

Fluent in English, Urdu, Hindi, and Punjabi

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