Theresa L. Betancourt

*** ******** ***** **************, ** 22401

Phone: 540-***-**** Email: adb8pz@r.postjobfree.com

www.linkedin.com/in/theresa-betancourt

Summary of Professional Experience

An experienced Certified Agile Coach/Agile Expert/Scrum Master/AWS Architect, with over 25 years of professional experience in the information technology industry, specializing in the delivery of cloud computing, cloud migration (AWS, Google, Azure) software/hardware solutions that meet the strategic objectives of commercial and government clients. Driven by new challenges and a desire to be successful in all endeavors, and immensely enjoy navigating all aspects of complex projects. Technical Project Coach/Product Owner for several large and small-scale information systems projects. My clients included; Scribd, JUUL, Infor Corporation, Taos Mountain LLC, Motivis, PVH (Calvin Klein), US Customs and Border Protection, Capital One, Intuit Corporation, Bank of New York, US Navy (AEGIS Systems), FAA, NASA, Depository Trust, Sullivan and Cromwell, and MetLife.

Offering outstanding talents in Agile framework as well as Project Management transitioning in both road mapping and engineering training. Skilled and certified, all phases of Agile and SAFe framework to include, Coaching, Scrum Agile Master, Expert Scrum Master, Product Owner, Scrum Master, and Kanban leader. Skills include resource loading (recruiting/staffing) Enterprise Resource Management, PMO Portfolio Management, Configuration Management (CMDB), Vulnerability Remediation, resource leveling (sharing resources) and Remote Scrum Master/Remote Project Management, both in and out of country. Expert in team building, team consensus, budget management, developing project scope (budgets, timelines and delivery dates), customer relationships, cost avoidance, continuous design improvements. Diverse in preparing documentation and weekly status reports as well as award winning proposal writing and developmental skills. Experienced in providing enterprise wide training for capturing network demand and tracking projects in Clarity, VersionOne, JIRA/Confluence, Lean Coffee and Leankit, and Six Sigma princles. Excellent in capacity planning, forecasting, PI (project implementation) and ensuring scrum iterations are being followed. Excellent track record on completing sprint velocity and backlog health, as well as agile story writing. Excellent project history of moving on prem clients to either the AWS, Google, or Azure cloud, by managing dev/ops, Dev/ Ops for CMDB, security ISO, and app/dev teams to make these moves happen on time and within budget.

Clearance Level

Customs Border Protection, Public Trust, Active 2016/2017/2018

Education

B.S., Florida Institute of Technology, Melbourne, FL

Major: Information Systems

Certifications

Certified AWS Architect Associate, AWS, March 2020

Certified Agile Coach, ScrumStudy, 2018

Certified Agile Trainer, ScrumStudy, 2018

Scaled Scrum Product Owner (SSPO), Certificate Number 600082, ScrumStudy, 2018

Scaled Scrum Master Certified (SSMC), Certificate Number 660752, ScrumStudy, 2018

Scrum Agile Master Certified (SAMC), Certificate Number 661775, ScrumStudy, 2018

Expert Scrum Master Certified (ESMC), Certificate Number 661775, ScrumStudy, 2018

Six Sigma Yellow Belt, Certificate Number 584155, 6SigmaTargetingSuccess, 2017

Six Sigma Green Belt, Certificate Number, 642410, 6Sigma Targeting Success, 2018

Six Sigma Black Belt, Certificate Number, 64252, 6Sigma Targeting Success, 2018

Scrum Product Owner (SPO), Certificate Number 598995, ScrumStudy 2017

ITIL v.3, PeopleSoft, 2017

Scrum Fundamentals Certified Credentials, SFC, Certificate Number 590539, ScrumStudy 2017

Scrum Master Certified, CSM, Certificate Number, 81418, ScrumStudy, 2015

Scrum Fundamentals Certified Credential, SFC, Certificate Number 81100, ScrumStudy, 2015

PMI: PMI Exam Project Management Professional (PMP), LearnSmart, July 2015

QuickBooks Certification 2008 / QuickBooks ProAdvisor, Intuit Corporation, 2009

QuickBooks Enterprise Solutions, Intuit Corporation, 2009

Project Management through BrainBench, 2001

Microsoft Certified Professional, MCP, Microsoft, 2001

Experience

A Sr Level Agile Coach/Scrum Master at Taos Mountain LLC, Remote Agile Coach/Scrum Master

2017-Present

Scribd Corporation (Client of Taos) 09/2019 – 02/2020

Technical Project Manager/Scrum Master of an engineering team migrating a 7-terabyte monolith database off SoftLayer to AWS cloud via lift and shift.

Planned migration steps in an agile framework for a 3-month migration implementation dictated by Scribd. As consultant to Scribd working for Taos Mountain LLC.

Help to design and plan migration phases of chef refactoring for monolith migration

Coached agile practices and did scrum master duties for the engineering and dev/ops teams

juul corporation (client of taos) 09/2019 – 01/2020

JUUL Corporation was moving data from on prem to AWS cloud compute, as a consultant from Taos Mountain LLC. I developed the engineers into scrum teams and set up Jira for scrum teams,

coached engineers on story writing, epic planning and road mapping

we were tasked to create and implement a ci/cd pipe for AWS migration

Infor Corporation & Movtis Corporation – Remote (Clients of Taos) 10/2017-08/2019

A Sr Level Agile Coach/Scrum Master at Taos Mountain LLC, Remote Agile Coach/Scrum Master for client Infor

Agile Coach/Scrum Master for several teams at Infor: CI/CD, Monocle, Regency, CMDB, ADE and a team member on the Optimization team.

As a consultant to Infor, I made a difference with their Agile practice from day one, organizing their Scrum teams and stories in Jira, and separating stories by teams

oIntroduced Infor teams to Agile framework for the International Enterprise

oSet up agile scrum ceremonies and coached teams to get stories ready to implement following the Definition of Done and completed by following the Definition of Done, we set up for acceptance of stories.

oHelp to coach and create Definition of Ready for agile stories to follow protocol

oHelp to coach Infor teams on agile practices and ceremonies

oCoached Enterprise CMDB on Agile practices, worked directly with stakeholders and Product Owner

oCompiled information to host demos of stories completed at the end of the sprint

oHosted, Grooming sessions for all scrum teams, Sprint Planning sessions for all teams, sprint close-out, updated Jira to track stories, competed retrospectives for all teams

oParticipated in bi-weekly Staff Meetings with Infor Directors

oWas instrumental in scoping and estimation meetings as well as design meetings in capturing project definitions and goals

oInterviewed team members for inclusion in the project scrum teams

oProvided weekly status reports

oAttended corporate design meetings on site

oInstrumental in road mapping sessions and strategies for Infor, by inputting high level stories and epics in Jira to capture business goals

oOn the Monocle Scrum Team successfully moved the entire enterprise from LogicMonitor to a in house tool for monitoring and alerting corporate clients of their hardware and software heath. This saved the corporation billions of dollars in a COTS application cost of LogicMonitor.

oLead the CMDB team of engineers into development of their database configuration relevant information about the hardware and software components used in an organization's IT services and the relationships between those components.

oLead the CI/CD team as a Scrum Master, developing pipe into the AWS cloud

oLead the Regency team as a Scrum Master that developed and programmed client’s information in the AWS Alexa application. (for example, Coleman Camping Equipment, may have a new lantern that needs to be listed in Alexa for purchase and information)

Acting liaison between Taos Senior leadership and Infor Senior Leadership personnel.

Acting liaison between scrum team members and Infor Senior Leadership personnel.

Motivis Corporation (Job Description)

oAs a Scrum Master for the Motivis team assisted Taos Architect and Motivis engineers on Google Cloud Migration from on prem to the Google Cloud, helped engineers with app conversions from Bamboo to Cloud Build, enable APP Engine, and ensure the network was healthy for the migration.

oAlso ensuring everything was documented, we used Jira and Confluence to track progress and enable future knowledge transfer as Motivis grows.

Unisys Corporation Newington VA

US Customs and Border Protection 12/2016 – 10/2017

Agile Coach/Scrum Master. Hired as a SME to coach brand-new teams and introduce them to Agile framework and ceremonies. Supporting the US Customs and Border Protection Agency, they are moving data from dedicated servers to the AWS Cloud. Transitioned waterfall teams into Agile Pods. In addition to the change in project methodology from traditional waterfall to Kanban Agile framework and eventually to Scrum. I am also managing a data center migration, the current data warehouse has lost their lease and we physically need to relocate, consolidate and refresh servers and network infrastructure. Coaching the application development teams on Agile Scrum Framework to carry out the Regression and PROD release of applications into the AWS Cloud. I am currently coaching several teams Dev/Ops as well as App/Dev. I am Coaching an Agile Scrum Team for Microsoft Office (O365) deployment and implementation as well as a Sharepoint deployment and migration, this migration will support 70,000 users both on-site and remote locations. I am responsible for weekly status reports, motivating teams to complete target dates, hosting all agile ceremonies for 3 teams, both on-site and remote.

Capital One McLean, VA

Consultant 11/2015-10/2016

Scrum Master III/Agile Coach. As a dynamic and strategic leader who joined the team in middle of a sprint and started making a difference from day one. As a scrum master, I provided direction in removing impediments and driving successful delivery of the key initiates. Utilizing clear communication and setting up crisp expectations, maintaining customer focus and relations, building confidence with business are key responsibilities. As an Agile Coach, facilitated team ceremonies, drove continuous improvement, refined scrum processes, maintained backlog and release plans. I am very flexible and highly determined to remove impediments. I support 2 Sprint Teams with remote off-shore team members, one team is totally remote, the other team has mixed on-site and remote team members. Team 1 consists of 3 DDE developers, 4 Java developers, 2 Systematic developers. The second team consists of 7 Java developers. I utilized VersionOne for maintaining storyboard and backlog. Converting to Jira per Capital One’s business decision, so I will train team members on how to enter information into Jira from VersionOne.

Responsibilities:

-Scrum responsibilities for multiple teams and support agile culture.

-Maintain sprints, backlog and updates

-Maintain monthly and quarter reporting

-Provide sprint status reports at the completion of each sprint

-Facilitate all agile ceremonies and serve as a single point agile coach.

-Mentor and provide support to team and other scrum masters who need training.

-Proactively work to resolve issues and remove any impediments.

-Set environment for team success and assess & tune the changes as required.

-Support regression and production deployments

-Support remote agile team members in and outside of the United States

-Be a change agent and implement new and upcoming processes and try to improve the efficiency of the team.

Capital One Richmond, VA

Consultant (3/2012 – 7/2015)

Agile Coach/Scrum Master: Responsible for the supply and demand of approximately 70 projects within the Internet Technology Office (ITO) PMO Portfolio Office. Provided technical/development support for Clarity database and assisted with project management, testing, and customer support. Facilitated project-planning, daily stand-up meetings, reviews, retrospective, Kanban planning, and other activities as needed:

A SME in implementing network resources into the Kanban Agile process in order to keep projects on time, under budget, and following the road map set by Capital One Product Owners and Stakeholders.

Scrum Master responsibilities for transitioning network resources from waterfall to agile environment are as follows:

oLed cross-functional teams in a high-pressure, dynamic and global environment across cross-functional banking platforms.

oCoached Agile practices, and Kanban team coaching for network resource assignment

oCoached SaFe fundamentals to Capital One employees and vendors

oTracked and communicated team velocity and network sprint/release progress

oMaintained process documentation

oMaintained KL site for project knowledge and visibility

oEnsured the ITO Portfolio development teams were practicing the Agile principles

oAssisted the Product Owner with backlog maintenance

oAssisted the Product Owner with the prioritization of network resources, resolution of impediments.

oParticipated proactively in developing and maintaining team standards, tools and best practices.

oHosted stand up meetings and project kickoff meetings

oLed transformation from supply and demand in a traditional waterfall methodology to staffing utilizing Kanban teams in an agile methodology

oEmpowered the team to self-organize, improving the projects outcome

oAssisted Product Owner with internal and external communication, improving transparency, and radiating information

SME in Configuration Management:

oDocumenting intents into a configuration management database (CMDB)

oInitiated project Scope and Estimation meetings to include Architects, BSA’s, Project Managers, and team members

oDocumented project deliverables in a knowledge link

oI was instrumental in configuring a requisition process which allowed network resources to be tracked and booked in the CMD.

oA team member of the cross functional governance committee representing the ITO Supply and Demand Office, we would meet weekly to go over corporate changes, naming conventions for the CI and governance policies and changes.

oMy responsibilities was to oversee project standups and governances, network resources, and to track CI Nomenclature service assets in the CMDB.

oReviewed CMDB baselines and deltas and compared overall program review with all the project managers.

oManaged Change Control Process and documented in the CMDB

oProactively managed vulnerabilities through the ISP office and centrally managed company policy. Passed security classes and tests. Managed burn down chart, project budgets, and status of the project (green, yellow or red). The change controls would be verified, approved and entered into the CMDB.

Led delivery of complex initiatives managing governance structure; helping develop business case; managing integrated scope, schedule, budget, quality; and managed work of project teams Enterprise Resource Management (ERM).

My efforts in requisition training and staffing led to a 40% increase in receiving resources to staff projects more quickly with the correct level of expertise required.

Developed and provided User Acceptance Testing (UAT) and documentation for Capital One Internet Technology Office (ITO) across banking and card services.

Provided corporate training on the new software throughout the Capital One Corporation utilizing the Clarity database.

Assist Senior Leadership Teams with Clarity development for capturing and obtaining network resources for demand area and lines of business (LOB).

Led backlog prioritization meetings

Work closely with supply vendors to ensure the ITO demand is met and to ensure the supply data is captured in the database.

As the liaison to the ITO VP, provided status reports, supply and demand analysis in monthly meetings, and updates on various projects in the ITO Portfolio.

Facilitated discussion and conflict-resolution Team member of the Steel Threads – Agile Oversight Team

Project: ITO Portfolio Supply and Demand transformation to Agile

Team Size: 1 teams, 5 members

Project Size: Ongoing $45,000 per month

Project Descriptions: Coach distributed team in adopting scrum/agile framework, principles, and practices while assuming scrum master duties. Coached Product owner in prioritizing, developing strategy, and reporting out progress of all sprints within the transformation project. Worked with other Agile Coaches to design a plan to implement SAFe Agile Framework while retaining and integrating existing lean practices

Conclusion: The transformation from a waterfall methodology to a SAFe Agile Framework was a success and handed off to Capital One associates to maintain.

Capital One

2014-2015

Project: DCC Migration, Build, Rationalization & Oversight

Team Size: 4 teams, 45 members

Project Size: Ongoing $10,000,000 contract

Project Descriptions: Secured network resources for the DCC Migration, Build and Rationalization projects, prioritized network tasks, created supply and demand documentation for Product Owner. Prepared backlog tasks for the Version One Kanban board. Scrum Master Responsibilities for network supply and demand projects. Developed strategy, reporting of projects updates. Updated integrated schedule for Product Owner. Setup project kick-off meetings, project closeout and Clarity reporting for Compliance.

Conclusion: The Build Projects are completed, Migration transformation to agile is complete and handed over to Capital One Associates, and the Rationalization projects are completed.

Intuit Corporation Fredericksburg, VA

Senior Associate (7/2005 – 1/2012)

QuickBooks Certified Pro-Advisor: Provided technical assistance to Intuit customers, to include configuring/troubleshooting payroll systems. Managed several large and small IT projects, facilitated technical infrastructure work to manage and implement financial software.

Scrum Master: Provided technical project management for a diverse client base, implemented financial software into existing network infrastructure designs. Tested application interface within the network environment. Managed and documented technical design documents. Assisted with prioritization of backlog, conflict resolution and identified and removed impediments. Communicated finding with stakeholders, product owners and agile development team members. Managed a team of 5 associates and 2 consultants.

Scrum Master responsibilities in software testing are as follows:

oFacilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

oManaged the lifecycle of code development, from ideation to sprints to deployment

oCoordinated and manage code releases and shared APIs with other IT groups

oCommunicated with other management, engineers, product managers and support specialists on product issues

oTracked and communicate team velocity and sprint/release progress

Small Business Development Consultant: Assisted customers in selecting financial software, payroll and supplies for individual business.

•Provided technical support for TurboTax software and payroll services during tax season.

•Provided tier III technical support on Intuit software products. (QuickBooks, TurboTax, Quick Base)

•Analyzed customer’s business needs and system processes to determine the best information system design to capture their financial information.

•Verified customer data integrity.

MedCare Advantage Fredericksburg, VA

Program Manager - Consultant (9/2003 – 5/2005)

As an independent consultant designed and implemented a voice activated call center for an insurance supplemental company. Responsibilities included:

Designed hardware and software requirements.

Designed a wireless network infrastructure, VOIP, Mxsie software, TI cabling, PRI and MS Outlook mail for a scalable configuration to expand to remote agents.

Implemented VoIP infrastructure using Zulty’s MX 250 system.

Implemented an interactive voice response system.

Developed a standard desktop configuration for the Windows XP desktops.

Developed and provided on-site and remote training for all sales associates, to include a training manual.

Managed a project team of 5 consultants, 5 associates and 4 network engineers

User Training: Led training sessions post system deployment to various groups of clients.

AimNet Solutions Bridgeport, CT

Sr. Project Manager, Consultant (9/2001 – 9/2003)

Prepared documentation, network design documents (nTDD) and analysis reports.

Completed large implementation projects for approximately 30,000 users and 1,000 servers.

Sr. Project Manager of a 10-million-dollar project

Managed a team of 10 network engineers

Designed and performed a system security analysis for the Marsh McLennan network and documented potential security threats.

Designed and performed a security analysis of the Marsh McLennan/Guy Carpenter electronic mail system (Lotus Notes) and documented potential security threats and vulnerabilities.

Internosis (formerly Corporate Software and Technology) Arlington, VA

Practice Manager (9/1997 – 9/2001)

Managed the Disaster Recovery efforts (DROMIS) for the American Red Cross.

Managed several different projects simultaneously, to include:

oWindows 2000 Readiness Assessment for MetLife of New York and its franchise offices for approximately 50,000 users and 1,100 servers,

oThe assessment and forecast funding for a Windows 2000 migration for the Bank of New York in New York City,

oY2K Desktop Remediation project, updating and testing over 3,000 desktops for the Discovery Channel Communications organization.

oHired and organized a deployment team of 15 team members/system technicians

Designed, documented and managed the rollout procedures for all system technicians.

Managed several Exchange migrations for the Eclipsys Corporation, which included remote users and several satellite offices.

Managed an Exchange migration project from cc;Mail to Exchange for the American Institute of Research.

Performed Exchange migration for Catholic University in Washington, DC with of a team of eight engineers

Managed the first real-time website for the American Red Cross under the direction of Elizabeth Dole.

Successfully completed several Windows 2000 migrations from various Operating Systems to Windows 2000.

Was recognized for writing the most award-winning proposals

Department of Transportation (Maritime Administration) Washington, DC

Technical Lead (9/1996 – 9/1997)

Managed a staff of four network engineers, five helpdesk personnel, five application team members and three regional off-site network engineers.

Managed the daily support of 30 servers and 400 workstations.

Call Center manager for helpdesk for remote and local desktop clients to include servers, databases, LAN/WAN.

Prepared weekly reports for senior government personnel.

Implemented organizational change management procedures, scheduled, planned, and managed projects.

Responsible for implementing technical solutions for escalated technical issues.

Designed and implemented recovery plan, incremental and full back-up design to include off-site and on-site storage.

Computer Skills

Languages: Working knowledge of—Visual Basic 2005 Oracle 8i/9i/10g SQL Server 2000/2005 Developer 2000 & other Database Management tools (DBMS), Javascript, HTML

Software: MS SharePoint 2007 MS Office Suite 2016-Word, Excel, PowerPoint, Access, Project, FrontPage, Visio PVCS Tracker / Version Manager Toad for Oracle Clarity Version One Jira Slack/HipChat Office Anywhere

Citizenship

U.S. Citizen

Awards

Top QuickBooks Sales, Intuit 2008-2012

Top Revenue and Top Customer Service, Intuit 2008-2012

Intuit Peer to Peer Employee of the Quarter, 3rd Quarter, 2008

Training

AWS Associate testing 03/2020

ITIL v3, 2017

Six Sigma, Yellow, Green, Black, Master Black Belt 2017

Scrum Master Product Owner, 2017

Scrum Master Certification Training, Scrum Study, 2015

PMI for PMP, Learn Smart Training, 2015

Agile Team, Story Writing and Version 1 Training, Capital One, 2014.

Agile: Certified Scrum Master Training, Capital One, 2014.

MCSE, Institute of Technology, Washington D.C. 1998

USN Management School, West Algiers LA, 1997

USN- Reservist, SK2 USS SIMON LAKE, 1994 - 2001

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