Security Customer Service

Billie Lyons

#*, ***-* ****** **** Cochrane, AB T4C 1C5

403-***-****, *************@*****.***

Objective: As a lifelong learner, I feel my technical skills, experience, energy and drive make me an ideal candidate to join the Deloitte team and I request the opportunity to interview to determine if a character and cultural match are evident.

Accomplishments:

Recruited to emcee an event where the CEO of Petro Canada Ron Brenneman would present NAIT’s president Sam Shaw with $2million to build the “Centre for Millwright Technology”. After the event Mr. Brennenman offered me a role on the spot, saying to me he was happy to have me join his organization.

Acknowledged by staff, colleagues and patrons of the Peter Lougheed Centre that my unique approach as a Protective Services Guard is appreciated. Respect, empathy and communication goes a long way when responsible for a person’s safety, under any circumstances.

Work Experience:

Security Professional 2019- Present

Paladin Security, Calgary

Full time Protective Services Guard at the Peter Lougheed Centre as of September 2019.

Zone Supervisor for Healthcare Operations for the City of Calgary and surrounding areas (Promoted after only 4 months)

Training: Emergency First Aid, Alberta Basic Security Training through Columbia College- accredited with Alberta Justice and Solicitor General, Non Violent Crisis Intervention through CPI, and Alberta Health Services specific Security Training with Paladin Security.

Responsible for the safety of persons, property and information at various Alberta Health Services locations

Psychologically and physically demanding

12 hour day and night shift work rotation

Operator

Newhook Trenching, Calgary 2017- 2018

High emphasis on safety

long hours, physically demanding, exposure to the elements

Equipment Operation – skid steer, back hoe, tamper, Hilti, Trailer towing with company truck

Traffic Control

vehicle and equipment maintenance

Operator

Spray Lakes Sawmill, Cochrane 2015 - 2016

Relationship Building with contractors and customers

Excellent customer service- listening to the customer’s requirements, providing information to facilitate informed decisions

Safe, skilled and precision equipment operation

Input orders into computer tracking system, take calls

Treating Plant Operation

Collaborate with co-workers to complete tasks efficiently

Software operation to mix chemicals.

forklift and manlift training and certification

Implement safe work procedures offloading high concentrate chemicals

Real Estate Agent 2013 –2014

Lead Office Administrator 2011 - 2013

Century 21 Westcountry Realty, Rocky Mountain House

Time management and effectiveness dealing the client’s personal needs and requirements

Accurate and time sensitive record keeping, excellent, responsive and friendly first point of contact.

Fiduciary duties involved professionally representing clients and maintaining confidential information and FOIP requirements.

Streamline data from agents to increase efficiency for listings

Approachable and willing to provide additional assistance, reliable, and adaptable

Successfully supported 6 agents and the broker to meet all the requirements of the clients and our staffs needs, never missing a deadline

Millwright, Field Maintenance 2007- 2010

Petro Canada, Rocky Mountain House

Recruited to emcee an event where the CEO of Petro Canada Ron Brenneman would present NAIT’s president Sam Shaw with $2million to build the “Centre for Millwright Technology”. After the event Mr. Brennenman offered me this role on the spot, saying to me he was happy to have me join his organization.

Following acceptance of this position and relocation, a local magazine was intrigued and wrote a five page cover article, recognizing myself as a pioneer in the industry.

As a millwright, maintaining equipment in the plant and the field, I demonstrated the ability to become an integral part of the team, understanding who has greater strengths in which areas and playing to these strengths to perform tasks most efficiently, ultimately reducing overhead costs for the company.

Millwright Apprentice 2005 -2007

National Oilwell Varco, Edmonton

Focus on fabrication of gearboxes

Skill development such as lathe work, welding, forklift operation, quality control (precise measurements with micrometer, among other precision tools), following drawings to assemble shafts and gearboxes, overhead crane, rigging, mag drill, grinding, heating/cooling bearing applications for size on size assembly, alignments.

Volunteer Work

Robb Nash Supershow, March 2019 – Suicide awareness presentation

Alberta Institute for Wildlife Conservation- Junior Wildlife Conservationist 2019

Mountain Rose Women’s Shelter Fundraising Gala 2013

Relay For Life – 2013– Canadian Cancer Society

Drop Zone 2012- Repelled 29 Stories to raise funds for Easter Seals

Education and Certifications

Journeyman Millwright March 2009 NAIT -Journeyman Millwright Certification

Bachelor of Arts and Education 2002-2004 Concordia University College of Alberta

English Major, Psychology Minor

Real Estate Associate (*Realtor) Certification; Fundamentals in Real Estate

Alberta Basic Security Training - Alberta Justice and Solicitor General

Non-Violent Crisis Intervention Training – CPI,

Alberta Health Services Security Training - Paladin Security

Standard First Aid with CPR Level “C” – Canadian Red Cross, October 14, 2018

Trained to administer naloxone injections – November 21, 2018

Quickbooks Basics February 2017 Mount Royal University

SAIT: Applied management Courses: Project Management, Communicating Effectively, Leadership Skills, Accounting and Finance for Non-Accountants, Emotional Intelligence, Assertiveness for Pers. And Business Success, Creating Engaged and Motivated Employees

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