Mark Arnemann

**** ******** *** ***** ***** Gorda, Florida 646-***-**** adb8p8@r.postjobfree.com

ATTRIBUTES

Highly motivated team oriented professional with proven success in large-scale enterprise voice technology implementation in the financial, public and government sectors. Extensive experience in project leadership, requirements gathering, risk management, strategic planning processes, financial management, budgeting and tracking, client facing, team building and executive level reporting.

EXPERIENCE

Hayes e-Government Resources

Tallahassee, FL – PMO Director 10/2016- 20/2020

Provide Program Management leadership in the implementation of highly visible, enterprise wide cloud voice technology implementations in the government sector.

Develop and Implement Project Management Practice processes and procedures

Lead teams of internal resources, consultants and business partners to the successful of completion multi-project public sector technology programs and projects

Develop Project Plans, Risk Management and Communication Plans

Control and track project/program performance, time allocations, cost, and quality of assigned programs by constantly evaluating progress and conducting regular program status meetings

Responsible for all project/program economics, including costs, operational budgets, staffing requirements, resources and risk analysis

Maintain strong client relations with key

C Level Management and Executive Leadership

Avaya Inc.

Virtual Office New York, NY – APS Program Manager II 12/2012- 10/2016

Provide Program Management leadership in the implementation of highly visible, enterprise wide technology implementations in North America

Lead teams of internal resources, consultants and business partners to the successful of completion multi-project programs including of a full suite of Avaya products featuring VoIP, Communication Manager, Aura Experience Portal Solutions, Contact Center, Work Force Optimization, Work Force Management, Quality Management, Presence, Messaging, Elite Multi-Channel and Collaboration technologies.

Develop and maintain Project Plans, Risk Management and Communication Plans

Control and track project/program performance, time allocations, cost, and quality of assigned programs by constantly evaluating progress and conducting regular program status meetings

Responsible for all project/program economics, including costs, operational budgets, staffing requirements, resources and risk analysis

Maintain strong client relations with key customer stakeholders

CITIGROUP

New York, NY – Program Manager 8/2010- 12/2012

Managed enterprise wide programs to convert approximately 60, 000 end users across 110+ properties in North America and Canada to a centralized Voice and Data environments, remediation of end of life systems and coordination new property build outs and consolidations.

Provided Program/Project Management of the enterprise wide North American and Canadian Voice Hub VoIP upgrades on Cisco, Avaya and Mitel PBXs.

Managed end user relocation and change management initiatives and to newly acquired and pre-existing properties

Identified the business and technology areas affected and the workflow breakdown

Controlled and tracked project/program performance, time allocations, cost, and quality of assigned programs by constantly evaluating progress and conducting regular program status meetings

Determined, monitored, and reviewed all project/program economics, including costs, operational budgets, staffing requirements, resources and risk

American Insurance Group (AIG)

New York, NY - Project Management (Consultant) 2/2010- 8/2010

Managed the implementation of Voice and Data technology

Managed MPLS Cisco and Avaya VoIP system migrations across North American AIG locations

Coordinated Network Room, CER and IDF construction in newly acquired commercial properties

Managed multiple Cisco VoIP, MPLS and Video over IP projects from Initiation to Completion

Managed the migration of 1300+ Cisco VoIP users in the US from Cisco CM4.1 to Cisco CM7.13

Oversaw third party vendors ensuring that deliverables are kept within specified scope

Managed RFP’s, quotes and purchase orders and ensured timely equipment delivery

Tracked project expense and CMRA invoicing to ensure all projects remain within targeted budget

Provided high level reporting to senior management, stakeholders and project sponsors

Managed change control administration and adherence to predefined project technical standards

CITIGROUP/ MORGAN STANLEY SMITH BARNEY

New York, NY – Technical Project Manager /Infrastructure Team Lead 3/2006 - 2/2010

Managed team of project managers and third party vendors primarily tasked with deploying Avaya VoIP platform to global CitiGroup / Morgan Stanley Smith Barney branch environment affecting multiple data centers.

(Note: Citi Smith Barney was acquired by Morgan Stanley from CitiGroup in May 2009)

Simultaneously managed multiple projects with overlapping milestone and deadline requirements

Managed external vendors to ensure maximum efficiency, scope compliance and cost effectiveness

Coordinated weekly on-site installation of backbone voice & data equipment at multiple locations

Developed and enhanced processes and procedures to support Project Lifecycle

Partnered with internal technology and business leads to meet standard design requirements

Managed deployment schedule change requests to maintained project completion deadlines

Coordinated decommission of legacy equipment and property shut downs

Provided high level reporting to senior management, stakeholders and project sponsors

Managed change control administration and adherence to predefined project technical standards

TECHNICAL SKILLS

Intangibles: Leadership Skills, Solid Work Ethic, Vendor Management, Voice/Data Circuit Provisioning, Multi-location Deployment, Project Management, Strong Multitasking, Negotiate and Drive Resources

Telecommunications: Aura Communications Manager, Experience Portal, IVR, Call Center, Work Force Management, Quality Monitoring, Session/System Manager, Aura Messaging and Unified Communications. Voice over IP (VoIP); PBX Systems; Avaya & Cisco VoIP, Nortel, Siemens, Motorola, Cisco Routers and Switches

Software Applications: Microsoft Office (Project, Word, Excel, Access, PowerPoint); Visio, Microsoft Project; Adobe

CERTIFICATIONS

Implementing and Supporting Windows NT Workstation/ Server

Comptia A+

INDUSTRY ASSOCIATION

PMI – Project Management Institute – Active Member

COMPTIA

PROFESSIONAL NETWORKS

http://www.linkedin.com/in/markarnemann

REFERENCES

The finest in professional references to be provided once mutual interest is established

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