Collections Representative

JENNIFER MCFADDEN

Downingtown, PA

********@*******.*** - 484-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Zoetis Inc - Exton, PA - March 2016 to Present

COLLECTIONS ASSOCIATE

Responsibilities:

Make daily allotment of calls to delinquent customers requesting payment in full of past due balances and, when necessary, arrange alternate plans for payment. Work to maintain good customer relationship while accomplishing goal of collecting past due receivable Follow up on disputes, deductions, late payments, issues which delay payment of invoice etc,

Liaise with Customer Service group to enhance Customer experience by resolving timely open queries.

Proactively identity issue and risk account and support timely resolution, including effectively escalating accounts to the Sr. Credit & Collections Manager who may require collection from an external agency.

Liaise with the Customer Service, Sales and other Teams on customer issues relating to order holds due to delinquency concerns

COLLECTIONS SUPERVISOR

BYL Collection Services - West Chester PA - April 2001 to June 2015 Responsibilities:

Responsible for resolving account issues, disputes and complaints when escalated from Collectors. Resolve customer complaints and disputes. Work as a Mentor on the floor for all Collectors. Communicate with the Collections Manager on the strengths and weaknesses of each Collector. Primary contact for handling and resolving Supervisor calls. Work special projects and select segments of business assigned by Collection Manager. Work with Manager to assist keeping Collector stats on track and hitting goals. Accomplishments

Was promoted from Collector to Collections Supervisor. Helped to keep the department running smoothly and profitable.

ADMINISTRATIVE ASSISTANT

Nouveau International Inc - Exton PA - March 1996 to September 1997 Responsibilities

Office duties, assisting In House Counsel, assisting Sales and Purchasing, answering phones, taking orders, typing documents and letters, ordering office supplies OFFICE MANAGER

American Sales Center, Inc - Exton PA - October 1994 to October 1995 Responsibilities

Customer billing, updating and processing of inventory, preparation of outgoing shipments, answering customer calls, taking orders from customers, processing of warranty claims, ordering office supplies, miscellaneous accounting functions PLANNING, PURCHASING AND SHIPPING ASSISTANT

Dopaco Inc - Downingtown, PA - February 1990 to October 1994 Responsibilities

Coordination of carrier trucks for incoming and outgoing shipments, preparation of Canadian customs papers and overseas shipments, data entry of purchase orders and items received, maintaining production schedules, ordering office supplies and corrugated cases, assisting Shipping Supervisor, Plant Purchaser and Plant Planner ACCOUNT CLERK

Bob Wagner’s Flooring America - Downingtown PA - May 1989 to October 1989 Responsibilities

Daily reconciliation of cash receipts, updating and processing of inventory, preparation of outgoing skills for new and old installations, answering telephones ACCOUNTS RECEIVABLE

The Neimeyer Corp - West Chester PA - February 1987 to May 1989 Responsibilities

Processing of incoming checks, posting checks to computerized accounts, calculating sales commissions, responding to customer inquiries

BOOKKEEPER/FILE CLERK

Jefferson Bank - Downingtown PA - July 1982 to February 1987 Responsibilities

Filing and processing customer checks, researching customer inquiries, data entry via CRT, answering telephones, processing overdrafts and return items EDUCATION

Downingtown High School - Downingtown PA

1980 to 1983

AWARDS

Employee of the Year 2013

SAP EXPERIENCE

ADDITIONAL INFORMATION

I am a very dedicated and trustworthy employee - References upon request

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