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Customer Service Food

Roswell, GA
March 10, 2020

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Andrew Kealey

Professional Profile

US Navy veteran seeking to transition from the federal government contracting. Offers expertise in property accountability, logistics and configuration management. Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 4-year career in the Navy. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highly motivated, effective communicator and problem solver. Works well with team members and groups from diverse backgrounds. Willing to relocate.

A genuine passion for people and making good relationships.

●Intelligence gathering


●Exceptional attention to detail.

●Ability to remain focused when approaching repetitive tasks.

●Data management

●Master Fitness Trainer

●Effective team leader

●Trained in emergency response

●Proven leadership skills

●Good understanding of game development and software testing methods

●Excellent written and verbal communication skills

●Extremely organized


2017 to 2019

Serving guests and customer service at a seafood tapas restaurant


09-2012 to 2017

Serving and food handling

●Welcomes customers by determining their coffee interests and needs.

●Educates customers by presenting and explaining the coffee drink menu; answering questions.

●Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.

●perfected techniques for coffee drinks, such as, expresso, expresso lungo,

cafe latte, and cappuccino.

●Generates revenues by attracting new customers; defining new and expanded services and products.

●Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.

●Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

●Maintains safe and healthy work environment by following organization standards and sanitation regulations.

●Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

●Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.

●Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Going Coastal, Canton Georgia

Line chef under Jean-Paul from March 2014- December 2015

Best BUY, Canton, Georgia United States

customer service agent, Oct 2013 – March 2014

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

●Check to ensure that appropriate changes were made to resolve customers' problems.

●Determine charges for services requested, collect deposits or payments, or arrange for billing.

●Refer unresolved customer grievances to designated departments for further investigation.

●Review insurance policy terms to determine whether a particular loss is covered by insurance.

●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

●Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

●Solicit sales of new or additional services or products.

●Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

●Order tests that could determine the causes of product malfunctions.

US Navy, Reserves Great Lakes, IL, Camp Pendleton, CA

medic, Mar 2010 – Nov 2014

Coordinated port visits and fleet operations domestically and abroad.

Defused hostile situations with superior negotiation techniques.

Trained and instructed subordinates and supported units on CPR and lifesaving techniques.

Patrolled areas and allowed restricted area access for authorized personnel.

Supervised operation and organizational maintenance of weapons systems and specialized equipment.

Worked closely with tenant commands, the naval station and ship security officers.

●Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

●Carry messages or documents between departments.

●Respond to emergency situations, such as emergency medical calls, security calls, or fire alarms.

●Restrain patients to prevent violence or injury or to assist physicians or nurses to administer treatments.

●Provide physical support to patients to assist them to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.

●Take and record vital signs, such as temperature, blood pressure, pulse rate, or respiration rate, as directed by medical or nursing staff.


Click here to enter a date. CHEROKEE HIGH, GEORGIA UNITED STATES

High School Diploma, May 2010

• Graduated with a 3.2 GPA and top 10% of my graduating class.


August 2012 – May 2013

• Psychology, general studies


[References are available upon request.]

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